question

SandeepBatta-7061 avatar image
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SandeepBatta-7061 asked learn2skills commented

Reset MFA for my directory

I lost my phone with MFA / 2FA for my directory / tenant-id.
Unable to logon
Whom do I reach out to to get it reset?

azure-ad-multi-factor-authentication
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@SandeepBatta-7061
Thank you for your post!

When it comes to resetting MFA for your directory, can you answer some of the questions below so I can gain a better understanding of your issue?

  • Since you aren't an Admin, do you have any Admins that can Require you to Re-register for MFA?

  • Do you have any other authentication methods listed for your user (i.e. Phone, Email, etc.)?

  • Are there other users within your Azure Active Directory Tenant?

  • When it comes to MFA, since you lost your phone, are you required to perform MFA with the Authenticator app or are you using a 3rd party app?


Any additional information or screenshots of your issue would be greatly appreciated!


If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.


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Unfortunately NO for all the questions you posted.
Looks like MS-Support came through. It seems there is a process that was started an hour ago to get it reset. Will have to see how that pans out

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learn2skills avatar image
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learn2skills answered learn2skills commented

Hi @SandeepBatta-7061

If you're assigned the Administrator role, follow the steps
https://docs.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

And, if still have issue contact support


If the Answer is helpful, please click Accept Answer and up-vote, so that it can help others in the community looking for help on similar topics.

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Thanks @learn2skills

  • I do not have Administrator role

  • Support has not been helpful

Is there a Support Chat / Phone option?

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khadijaomranibheih-4693 avatar image
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khadijaomranibheih-4693 answered

If you contact support, they will guide you directly

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