Remove DocuSign and Adobe sign from Teams approvals app

asked 2022-06-02T22:52:09.687+00:00
Curt Kessler 1 Reputation point

We're testing out using approvals, but when a user creates a new one, the DocuSign and Adobe sign plug ins come up in the box before our 'real' approvals. We'd like to remove those from showing up for users in Create new approval. I don't see anywhere to turn this off, can it be done?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. answered 2022-06-03T07:16:33.31+00:00
    Kael Yao-MSFT 21,501 Reputation points Microsoft Employee

    Hi @Curt Kessler

    Did you mean you would like to hide the e-sign options when users creating a new approval request?
    208096-54.png

    To my knowledge currently it is not possible to hide these options.
    While as a workaround, it is possible to disable the feature in Teams admin center as you already mentioned.

    Once it is disabled, the users would get a message indicating they don't have access.
    208134-55.png
    If it is still not working for you after some time, please clear the Teams cache and restart Teams.

    If you would like to submit your feedback on this feature, please consider posting in the Teams feedback forum.
    Thanks for your understanding.


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  2. answered 2022-06-03T15:29:07.22+00:00
    Curt Kessler 1 Reputation point

    Yes, we want to remove those from the template chooser, since we don't have those services we want our enterprise templates showing there. The two options that are turned off do show they can't use after choosing but that's confusing for people. It sounds like there's no way to clean those out, which sucks. We end up having to explain not to use those because it looks broken to users and skip over them to get to the 'real' templates.

    Disabling those in the Approvals app should turn them off in that chooser.