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Outlook showing full email account

David Lovatt 1 Reputation point
2020-09-07T09:15:44.667+00:00

I am being advised that my Email account ref fdlovatt@btconnect is full but the total of all subfiles total less than 02GB. Can you please advise as to what should be done

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jade Liang-MSFT 9,961 Reputation points Microsoft Employee
    2020-09-08T05:44:34.02+00:00

    Hi @David Lovatt ,

    What's the type of your account(POP, IMAP, On-premises Exchange account or Exchange Online account)?
    As I know, different versions of Exchange server have different mailbox size limits, so please check the Exchange server version if you are using On-premises Exchange account.

    I am being advised that my Email account ref fdlovatt@btconnect is full but the total of all subfiles total less than 02GB

    How did you get this advisement(Outlook tips banner, pop-up error prompt or just a message)?

    In order to conduct further researches on your issue, it is suggested for you to check your mailbox size firstly and see if it is close to meet its size limit. You could find your mailbox size in Outlook like below(click File>Mailbox Settings).
    23116-mailboxsize.png
    Also, you could find the storage information of your mailbox on your web mail like below(here is Outlook. com email account for example):
    23149-outlookcom.png

    If your mailbox is indeed nearly full, it's suggested to try the operations such as Empty the Deleted Items folder, Archive older items and Empty the Junk Email folder to reduce the size of your mailbox. For more information about clean-up mailbox, you can read this article: Manage my mailbox size.

    If you have any update about this issue, please feel free to post back.

    If the response is helpful, please click "Accept Answer" and upvote it.
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