Unable to connect to Azure AD connect

asked 2022-06-13T09:14:04.98+00:00
lalajee 1,366 Reputation points

Hi, When I open Azure AD connect and try to click on customize sync option and enter my global admin user name and password I get below error

Unable to validate credentials due to an unexpected error. Restart Azure AD Connect with the InteractiveAuth option to further diagnose this issue. () Learn more.


When I using following command C:\Program Files\Microsoft Azure Active Directory Connect>AzureADConnect.exe /InteractiveAuth


I get this error

I have global admin rights in azure ad, we do have adfs server which auth users

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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Azure Active Directory Domain Services
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  1. answered 2022-06-13T12:24:08.997+00:00
    Carlos Solís Salazar 9,746 Reputation points

    Hi @lalajee

    Thank you for asking this question on the **Microsoft Q&A Platform. **

    First, you must ensure that the user from your Azure AD has the correct password and that the user cannot have the MFA active.

    Also, I recommend you try a fresh installation of Azure AD Connect.

    Let me know how it goes...

    Hope this helps,
    Carlos Solís Salazar


    Accept Answer and Upvote, if any of the above helped, this thread can help others in the community looking for remediation for similar issues.
    NOTE: To answer you as quickly as possible, please mention me in your reply.