Unable to connect to Azure AD connect

asked 2022-06-13T09:14:04.98+00:00
lalajee 1,366 Reputation points

Hi, When I open Azure AD connect and try to click on customize sync option and enter my global admin user name and password I get below error

Unable to validate credentials due to an unexpected error. Restart Azure AD Connect with the InteractiveAuth option to further diagnose this issue. () Learn more.

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When I using following command C:\Program Files\Microsoft Azure Active Directory Connect>AzureADConnect.exe /InteractiveAuth

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I get this error

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I have global admin rights in azure ad, we do have adfs server which auth users

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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Azure Active Directory Domain Services
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  1. answered 2022-06-13T12:24:08.997+00:00
    Carlos Solís Salazar 9,746 Reputation points

    Hi @lalajee

    Thank you for asking this question on the **Microsoft Q&A Platform. **

    First, you must ensure that the user from your Azure AD has the correct password and that the user cannot have the MFA active.

    Also, I recommend you try a fresh installation of Azure AD Connect.

    Let me know how it goes...

    Hope this helps,
    Carlos Solís Salazar

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