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Enable New Quick Assist Store App via SCCM

Maduranga Dissanayaka 21 Reputation points
2022-06-16T06:07:32.177+00:00

Hi all,

I have a consideration regarding the New Quick Assist App. sometimes when ope Quick assist for the client's PC it will redirect it to the Microsoft Store and then click on get-in it will request Administrator credentials to open it, therefore we have trouble remote use PC.

Looking for the solution..!

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Microsoft Configuration Manager Application
Microsoft Configuration Manager Application
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Application: A computer program designed to carry out a specific task other than one relating to the operation of the computer itself, typically to be used by end users.
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  1. Rita Hu -MSFT 9,626 Reputation points
    2022-06-28T10:30:29.357+00:00

    @Maduranga Dissanayaka
    Thanks for your response.

    The tips which ask for administrator credentials occurs when a user account without Admin permissions open the Quick assist. Right? Would you mind sharing a screenshot for reference? Is there any group policy prevent the user account to from opening .exe application and require the administrator credentials to open the apps?

    As far as I know, the Quick Assist has been moved into the Microsoft Store and we could not download the package individually as usual. But I found the following article and I want to share on this forum:
    https://support.microsoft.com/en-gb/windows/install-quick-assist-c17479b7-a49d-4d12-938c-dbfb97c88bca

    215733-3.png

    In addition, the Quick Assist Store app is available to download from the Store for Business and the Store for Education. And the Microsoft Store for Business has been integrated into the MECM. And we could sync the required Apps from Microsoft Store for Business to MECM console and deploy to the CM devices:
    https://learn.microsoft.com/en-us/mem/configmgr/apps/deploy-use/manage-apps-from-the-windows-store-for-business

    Hope the above will be helpful.

    Best regards,
    Rita

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  1. Reza-Ameri 16,836 Reputation points
    2022-06-19T15:45:30.14+00:00

    In case you are using SCCM, you won't need Quick Assist and instead you may use the Remote Control inside the Configuration Manager.
    You may access it from Assets and Compliance->Devices, have a look at:
    https://learn.microsoft.com/en-us/mem/configmgr/core/clients/manage/remote-control/introduction-to-remote-control

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  2. Rita Hu -MSFT 9,626 Reputation points
    2022-06-20T03:10:38.043+00:00

    @Maduranga Dissanayaka
    Thanks for your posting on Q&A.

    I totally agree with @Reza-Ameri . The Remote Control is a useful feature we could use to troubleshoot and review the related message. Note that enable the feature in client settings before you are tried to use the feature.
    212803-3.png

    The CM client will scan for the related policy and applied it as schedule. We could review the Remote Tools Agent component is enabled on the configuration manager on the client devices.
    Then we could use to remote control feature right now.
    Reference screenshot:
    212776-5.png

    As far as I know, we have to move the Microsoft Store to install the Quick Assist.
    Reference links;
    https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/features-on-demand-non-language-fod?view=windows-11#quick-assist
    https://support.microsoft.com/en-us/windows/install-quick-assist-c17479b7-a49d-4d12-938c-dbfb97c88bca

    Hope the above will be helpful.

    Best regards,
    Rita

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  3. Maduranga Dissanayaka 21 Reputation points
    2022-06-28T03:22:39.573+00:00

    Hi all,

    Thank you for your quick response.

    The only thing is when users are working from home how we can remote their PC via SCCM because they are not in the company network. that is why I need Quick Assist.

    Is there any possible way to do this?

    Regards!
    Maduranga Dissanayaka

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  4. Rita Hu -MSFT 9,626 Reputation points
    2022-06-28T06:09:21.593+00:00

    Hello Maduranga Dissanayaka,

    Opps. What are the windows versions in your environment? According to my research, it seems that Quick Assist is built-in tool in windows 10. I have checked it in my lab and it have been installed.
    215519-2.png

    So there is no need to deploy it further.

    Best regards,
    Rita

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