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Enable New Quick Assist Store App via SCCM

Maduranga Dissanayaka 21 Reputation points
2022-06-16T06:07:32.177+00:00

Hi all,

I have a consideration regarding the New Quick Assist App. sometimes when ope Quick assist for the client's PC it will redirect it to the Microsoft Store and then click on get-in it will request Administrator credentials to open it, therefore we have trouble remote use PC.

Looking for the solution..!

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Microsoft Configuration Manager Application
Microsoft Configuration Manager Application
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Application: A computer program designed to carry out a specific task other than one relating to the operation of the computer itself, typically to be used by end users.
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  1. Rita Hu -MSFT 9,626 Reputation points
    2022-06-28T10:30:29.357+00:00

    @Maduranga Dissanayaka
    Thanks for your response.

    The tips which ask for administrator credentials occurs when a user account without Admin permissions open the Quick assist. Right? Would you mind sharing a screenshot for reference? Is there any group policy prevent the user account to from opening .exe application and require the administrator credentials to open the apps?

    As far as I know, the Quick Assist has been moved into the Microsoft Store and we could not download the package individually as usual. But I found the following article and I want to share on this forum:
    https://support.microsoft.com/en-gb/windows/install-quick-assist-c17479b7-a49d-4d12-938c-dbfb97c88bca

    215733-3.png

    In addition, the Quick Assist Store app is available to download from the Store for Business and the Store for Education. And the Microsoft Store for Business has been integrated into the MECM. And we could sync the required Apps from Microsoft Store for Business to MECM console and deploy to the CM devices:
    https://learn.microsoft.com/en-us/mem/configmgr/apps/deploy-use/manage-apps-from-the-windows-store-for-business

    Hope the above will be helpful.

    Best regards,
    Rita

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  1. Maduranga Dissanayaka 21 Reputation points
    2022-06-28T07:29:16.633+00:00

    Hi RitaHu-MSFT

    The issue is why I need to deploy this via SCCM because we have version 21H2 and after new updates, the windows is allow Quick assist to open from App Store, once the user is trey to get it for their PCs it will ask for administrator credentials then we cant get remote to their PC

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  2. Maduranga Dissanayaka 21 Reputation points
    2022-06-29T07:19:43.92+00:00

    HI RitaHu-MSFT,

    Thank you for the infomation,

    Maybe they will be fixed this in the next update, hope so, if I found any solution will let you know as well.

    Regards!
    Maduranga Dissanayaka.

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  3. Jason Sandys 31,181 Reputation points Microsoft Employee
    2022-07-05T20:09:33.84+00:00

    The only thing is when users are working from home how we can remote their PC via SCCM because they are not in the company network. that is why I need Quick Assist.

    Yes, enable co-management and use Remote Help. See https://learn.microsoft.com/en-us/mem/configmgr/comanage/overview and https://learn.microsoft.com/en-us/mem/intune/remote-actions/remote-help for details.

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