Cannot change my MFA recovery verification phone number

Ant 1 Reputation point

I cannot cannot change recovery verification phone number and cannot log into email .My old number is being used by someone else and now completely locked out. Even my support ticket would go to my old email. No phone number to call. I have a an Office 365 E account and been told someone "might call me" we tried everything but I keep going back to verify via text or call to my old number. Need help

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
12,690 questions
No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Manu Philip 14,056 Reputation points Microsoft MVP

    You can set the new phone number in Azure Active Directory admin center. Under Users, select 'Authentication Methods' and check, the correct phone number is used there.


    If you are not able to do this, your azure admin also can help on this. After this change, you should be able to receive the MFS code in the correct phone number entered


    --please don't forget to upvote and Accept as answer if the reply is helpful--