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Cannot change my MFA recovery verification phone number

Ant 1 Reputation point
2022-06-17T21:42:59.33+00:00

I cannot cannot change recovery verification phone number and cannot log into email .My old number is being used by someone else and now completely locked out. Even my support ticket would go to my old email. No phone number to call. I have a an Office 365 E account and been told someone "might call me" we tried everything but I keep going back to verify via text or call to my old number. Need help

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. Manu Philip 20,206 Reputation points MVP Volunteer Moderator
    2022-06-17T22:01:30.063+00:00

    You can set the new phone number in Azure Active Directory admin center. Under Users, select 'Authentication Methods' and check, the correct phone number is used there.

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    If you are not able to do this, your azure admin also can help on this. After this change, you should be able to receive the MFS code in the correct phone number entered

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    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

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