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Error when adding a domain verified email communication service to a communication service

Errol Leboydre 41 Reputation points
2022-06-18T10:22:29.637+00:00

I've successfully added a verified domain as an email comms service but when adding that to a communication service I get an error. See images.

212647-az-ecs.png212664-az-cs.png

Azure Communication Services

Answer accepted by question author

VenkateshDodda-MSFT 25,251 Reputation points Microsoft Employee Moderator
2022-06-20T08:34:49.6+00:00

@Errol Leboydre Thanks for reaching out. From the back-end logs, i see that you are trying to add the domain xxxdlynx.com.au to communication service CsEmail all the operations(write,initialVerification) are performed on 14th June which are resulted with status as successful.

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From the above shared screenshot, we see that you are trying to connect to the email domain, and it is failing. I have checked with the team internally and understood Currently, while Email services are in the early phase of public preview, you can only link the domain to an ACS resource if the ACS resource data location is United States. If ACS resource data location is outside US, it will fail.

Feel free to reach back to me if you have any further questions on this.

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