Suddenly Outlook for Mac and Outlook for iPhone won't sync to Gmail

James Wyatt 6 Reputation points
2022-06-22T22:49:19.557+00:00

Suddenly today, on my MacBook and iPhone, the Outlook apps will no longer sync to Gmail (they sync just fine to my Exchange email & calendar). The gmail account is live - I can get to it from Safari and it's working fine. But the Outlook app today said it needed to open my Gmail account to be able to access data, and it gave me this Code 500 INTERNAL SERVER ERROR message. And I waited hours for online support chat to work, but nobody was only at Microsoft apparently (?). Tried deleting the gmail account on the iPhone and on the Mac within the Outlook apps, but it won't let me add it back on either device-- the same silly server error.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
3,437 questions
Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
303 questions
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  1. ChristyZhang-MSFT 9,681 Reputation points Microsoft Employee
    2022-06-24T02:43:35.893+00:00

    Hi @James Wyatt ,

    According to my research, the issue is caused by outlook for mobile App and now is fixed.
    214555-13.png

    Here’s more details about the issue: https://portal.office.com/servicestatus

    Please check if the issue is fixed with your Gmail in Outlook for iPhone. If the issue still exist, please re-add your Gmail account.

    Hope to help you!


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