Failure to print under Azure

Eyash 21

I have a Canon MF644Cdw printer in my home, and my Windows 10 laptop is managed by Azure (I am working remotely, so the machine is company-owned). The printer worked well, but in early April 2022 it became unresponsive (note that the printer still works perfectly well with my personally owned Windows 10 laptop). The printer is registered on my network under http://192.168.1.11:80/wsd/mex, with the model listed as "Microsoft IPP Class Driver" (for the Azure-managed laptop). The URL is correct, and I can access the printer settings online.

When trying to print a test page, the printer is non-responsive for several minutes, then comes up with a message

"Test page failed to print. Would you like to view the print troubleshooter for assistance?
An attempt was made to reference a token that does not exist."

The troubleshooter does not find any problems. For some reason, it list the non-default status of the printer as an issue to be fixed, but even setting this printer as default does not change things.

I connected this laptop directly via USB - but I am getting the same failure, with the same error message. I cannot get support through my organization, since they do not support privately owned printers.

I deleted the printer, and then connected to it again (the system found it on the network) - but this did not change anything.

Otherwise, the laptop appears to be in good working order - but inability to print from it to Canon for the last 3 months is most inconvenient.

afu 6 Reputation points

2022-09-11T01:18:13.963+00:00
It is recommended that you change the driver and try the port, the wsd port will lose connection in some cases

Change the port to ip address or hostname

Replace the driver with Canon ufrii driver. In my actual experience, Microsoft IPP often has problems.
My native language is not English, please forgive me.
Eyash 21 Reputation points

2022-09-13T14:17:20.207+00:00

Thank you! As machine is controlled through the company using Azure, I am not at a liberty to replace drivers. As I mentioned, I gave the Canon driver for this printer on a similar (personal) machine, and the printer works well.

The continuation of the story: around mid-June 2022 a message appeared from software governing the company-managed laptop that it is not security-compliant because if firewall. I looked into Windows Firewall settings, and everything looked perfect. I then reported the laptop as compliant - however, messages from security software on Firewall continued, with copies to higher management. I filed a support ticket, and our support team confirmed that there was no security problem - however, they were not authorized to register the laptop as compliant. The firewall security messages continued, and the support team decided to re-register my Azure account on the laptop. In the process, I had to set up a new laptop PIN - however, the message appeared " Something went wrong. We weren't able to set up your PIN..." (Error code 0x80080300). The support team stated that the only way out of the situation was to go through "reset this PC" process. This also failed, with message "There was a problem resetting your PC. No changes were made". Under the situation, the support team suggested to back up the data and wipe the machine. I did so, and I am with a replacement machine now.

I am not sure whether the original printer problem was somehow related to alleged security issues.

2 answers

S.Sengupta 17,311 Reputation points MVP

2022-07-06T01:01:44.933+00:00

Kindly go through the following Microsoft reference:

Universal Print troubleshooting guide
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Eyash 21 Reputation points

2022-07-07T16:32:37.653+00:00

Thank you!

The reference should be very useful to Azure system administrators - but I do not have experience in this area. As recommended, I run
dsregcmd /status /verbose /debug
and verified that the PC is connected to Azure Active Directory: Device State - AzureAdJoined : YES, User State - WorkplaceJoined : YES.

Beyond that, I do not even know where to begin: do they expect me to install the Universal Print Connector? Somehow, I think that this is not for me as the "regular" user.

The error "An attempt was made to reference a token that does not exist." that I mentioned is not even listed there.

What I am looking for is some "simple" solution that I, as a non-expert in Azure administration, could use to print a test page. As I mentioned, the printer is fully functional, recognizable online, and can be used without a problem from another (personally owned, non-Azure) Windows 10 machine in my home.
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Limitless Technology 39,516 Reputation points

2022-07-06T14:33:48.453+00:00

Hi there,

This might be caused by the April update . Try uninstalling any updates made and see if you can print.

Are there any Network Security Groups in Place or anything else that may stop the Printers traffic?
Is the Printer pingable from the Work laptop?

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Eyash 21 Reputation points

2022-07-07T16:41:49.837+00:00

Thank you!

I suspect you are right that the April upgrade caused it - however, I am not in a position to uninstall any upgrades - this would cause a security exception against my machine. There was another upgrade since April recently - and the problem did not get remedied.

I checked the "Security" tab of the MF642C/643C/644C Printer properties, and saw there that group "Everyone" has a permission to "Print" - so, there should be no problem here. The printer is pingable, and its status can be examined through a web login. As I mentioned, it works OK with non-Azure machines.
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Failure to print under Azure

2 answers