Failure to print under Azure

Eyash 21 Reputation points
2022-07-05T19:56:42.907+00:00

I have a Canon MF644Cdw printer in my home, and my Windows 10 laptop is managed by Azure (I am working remotely, so the machine is company-owned). The printer worked well, but in early April 2022 it became unresponsive (note that the printer still works perfectly well with my personally owned Windows 10 laptop). The printer is registered on my network under http://192.168.1.11:80/wsd/mex, with the model listed as "Microsoft IPP Class Driver" (for the Azure-managed laptop). The URL is correct, and I can access the printer settings online.

When trying to print a test page, the printer is non-responsive for several minutes, then comes up with a message

"Test page failed to print. Would you like to view the print troubleshooter for assistance?
An attempt was made to reference a token that does not exist."

The troubleshooter does not find any problems. For some reason, it list the non-default status of the printer as an issue to be fixed, but even setting this printer as default does not change things.

I connected this laptop directly via USB - but I am getting the same failure, with the same error message. I cannot get support through my organization, since they do not support privately owned printers.

I deleted the printer, and then connected to it again (the system found it on the network) - but this did not change anything.

Otherwise, the laptop appears to be in good working order - but inability to print from it to Canon for the last 3 months is most inconvenient.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,176 questions
{count} votes

2 answers

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  1. S.Sengupta 14,431 Reputation points MVP
    2022-07-06T01:01:44.933+00:00

    Kindly go through the following Microsoft reference:

    Universal Print troubleshooting guide


  2. Limitless Technology 39,166 Reputation points
    2022-07-06T14:33:48.453+00:00

    Hi there,

    This might be caused by the April update . Try uninstalling any updates made and see if you can print.

    Are there any Network Security Groups in Place or anything else that may stop the Printers traffic?
    Is the Printer pingable from the Work laptop?

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