SharePoint Online IRM Service returns: 409 CONFLICT

Mirko Salicini 26 Reputation points
2022-07-08T10:10:55.977+00:00

Hi Everyone,
I'm here for a strange problem that occours on my O365 tenants.
Yesterday the IRM service of SharePoint Online stopped working and returned a blank page when a user try to open a docuemnt with Edge.
With "Edge developer tools" we found a strange return message: 409 CONFLICT
Our customer has enabled this service one year ago.
Nobody has chaged any configuration at the time.

We also try to refresh IRM configuration and enable / disable IRM from the docuemnt library, but nothing has changed.

So we have reproduced in a test evirorments, in another tenant the same configuration, but the problem persist.

Our next step it's open a ticket in Microsoft.

Anyone in the same situation?

Thx.
Mirko

Azure Information Protection
Azure Information Protection
An Azure service that is used to control and help secure email, documents, and sensitive data that are shared outside the company.
492 questions
SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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Accepted answer
  1. Jinwei Li-MSFT 4,721 Reputation points Microsoft Vendor
    2022-07-20T06:46:15.653+00:00

    Hi @Mirko Salicini ,

    I'm glad to hear you solve the problem ,if you have any issue about SharePoint, you are welcome to raise a ticket in this forum.

    By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

    [SharePoint Online IRM Service returns: 409 CONFLICT]

    Issue Symptom:
    I'm here for a strange problem that occours on my O365 tenants.
    Yesterday the IRM service of SharePoint Online stopped working and returned a blank page when a user try to open a docuemnt with Edge.
    With "Edge developer tools" we found a strange return message: 409 CONFLICT
    Our customer has enabled this service one year ago.
    Nobody has chaged any configuration at the time.
    We also try to refresh IRM configuration and enable / disable IRM from the docuemnt library, but nothing has changed.
    So we have reproduced in a test evirorments, in another tenant the same configuration, but the problem persist.
    Our next step it's open a ticket in Microsoft.

    Current status:
    Magically from 11 July everything working good.

    You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community member's to see the useful information when reading this thread. Thanks for your understanding!


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2 additional answers

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  1. Jinwei Li-MSFT 4,721 Reputation points Microsoft Vendor
    2022-07-17T17:29:20.087+00:00

    Hi @Mirko Salicini ,

    Here are some suggestions on how to fix error 409 code, hope it can help you.

    1.Close conflicting programs.

    2.Update/Reinstall conflicting programs.

    3.Run disk cleanup.

    4.Reinstall your graphics driver.

    Reference:
    How to fix the Runtime Code 409 Sharepoint Error 409 Conflict

    Microsoft provides third-party contact information to help you find additional information about this topic. This contact information may change without notice. Microsoft does not guarantee the accuracy of third-party contact information.


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  2. Mirko Salicini 26 Reputation points
    2022-07-19T16:23:38.363+00:00

    Magically from 11 July everything working good, but we can't understand why.

    Microsoft Support center can't identify the reason. :(

    So I consider this case closed, but my particular situation it's not the same described in your answer.

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