Azure Logic App : Gmail Connector "Reply to email (V2)" Action is Creating a different Thread

Ashish Panjwani 6

When using Azure Logic App : Gmail Connector, "When a new email arrives" Trigger, we are receiving Message ID and Thread ID

But on calling "Reply to email (V2)" Action with Message ID received, it is creating a separate thread with the existing thread data but I am not understanding why it is creating a different thread. Is there any way we can get reply in the same thread, the way it happens with Outlook Connector.

Is there any way I can use Thread Id for replying to the same thread? I am not sure what is the use of Thread ID. Please help me.

Kamlesh Kumar 3,861 Reputation points

2022-07-15T09:10:13.617+00:00

Hi @Ashish Panjwani -- I hope below answer helps you. Please let me know if you have any further queries.

Feel free to 'Accept as Answer' and 'Upvote' if it helped so that it can help others in the community looking for help on similar topics.

1 answer

Kamlesh Kumar 3,861 Reputation points

2022-07-12T15:38:59.62+00:00

Hi @Ashish Panjwani ,

Welcome to Microsoft Q&A Platform. Thank you for the question.

Is there any way I can use Thread Id for replying to the same thread?

We can use the Message ID only as per the design. And I can't see any option to use the Thread Id instead of Message ID.

I am not sure what is the use of Thread ID.

Thread Id is the ID of the thread the message belongs to associated with a specific email message.

I tried to replicate the issue and I can see using the same message Id I am able to send the reply, Please refer below screenshot.

If this is something different please share your flow so we'll try to replicate it.

Regards,
Kamlesh Kumar
BizTalk Techie

Please don't forget to click on or upvote button whenever the information provided helps you. Original posters help the community find answers faster by identifying the correct answer. Here is How

Want a reminder to come back and check responses? Here is how to subscribe to a Notification

If you are interested in joining the VM program and help shape the future of Q&A: Here is how you can be part of Q&A Volunteer Moderators
Please sign in to rate this answer.
Ashish Panjwani 6 Reputation points

2022-07-12T18:27:53.507+00:00

Hi @Kamlesh Kumar ,

I replicated your flow,

I can see that in your flow Message Id and Thread Id are same but in my flow they are different.

When Logic app is replying to the received email, it is creating another thread with existing data.

I replied Hello2 so Logic App Replied "Test Reply" with existing data but in a new thread. I need to resolve this.
It should reply into the same thread. Please help me.

Kamlesh Kumar 3,861 Reputation points

2022-07-12T18:50:35.017+00:00

Is it possible to share the workflow code to review, because I just triggered the workflow and for me it's same value of message id and thread id.

Also confirm, you are sending a mail from gmail mailbox and expecting the thread in gmail only, right? Like the screenshot I shared?

Ashish Panjwani 6 Reputation points

2022-07-15T13:38:11.67+00:00

Hi @Kamlesh Kumar ,

I am able to understand now. Suppose xxx@Stuff .com is the mail id account in Logic App and yyy@Stuff .com is the email id, we are using for sending and Getting Reply.

When yyy@Stuff .com, is sending email to xxx@Stuff .com, Logic app picks that email and Reply to the yyy@Stuff .com.

In the above case, both message id and thread id are same.

When we are receiving the reply from the Logic Apps, we have 1 thread available in our inbox.

Now if we want to reply again from yyy@Stuff .com to xxx@Stuff .com from the same thread.

In the logic app, we can see that Thread Id is same as above but the message id is changed.

Now the reply from Logic app, we are not receiving in the same thread. We are receiving a separate email thread with existing data.

Can you please perform these operations and let me know if you are also getting the 2nd reply in separate thread.
I tried this with gmail Connector with gmail and outlook emails.

In both the scenarios, I am getting this kind of behaviour.

Please check from your side and let me know if you are able to produce it.

Ashish Panjwani 6 Reputation points

2022-07-15T13:43:01.427+00:00

Hi @Kamlesh Kumar ,

I am able to understand now. Suppose xxx@Stuff .com is the mail id account in Logic App and yyy@Stuff .com is the email id, we are using for sending and Getting Reply.

When yyy@Stuff .com, is sending email to xxx@Stuff .com, Logic app picks that email and Reply to the yyy@Stuff .com.

In the above case, both message id and thread id are same.

When we are receiving the reply from the Logic Apps, we have 1 thread available in our inbox.

Now if we want to reply again from yyy@Stuff .com to xxx@Stuff .com from the same thread.

In the logic app, we can see that Thread Id is same as above but the message id is changed.

Now the reply from Logic app, we are not receiving in the same thread. We are receiving a separate email thread with existing data.

Can you please perform these operations and let me know if you are also getting the 2nd reply in separate thread.
I tried this with gmail Connector with gmail and outlook emails.

In both the scenarios, I am getting this kind of behaviour.

Please check from your side and let me know if you are able to produce it.

Ashish Panjwani 6 Reputation points

2022-07-15T13:50:40.063+00:00

Hi @Kamlesh Kumar ,

I am able to understand now. Suppose xxx@Stuff .com is the mail id account in Logic App and yyy@Stuff .com is the email id, we are using for sending and Getting Reply.

When yyy@Stuff .com, is sending email to xxx@Stuff .com, Logic app picks that email and Reply to the yyy@Stuff .com.

In the above case, both message id and thread id are same.

When we are receiving the reply from the Logic Apps, we have 1 thread available in our inbox.

Now if we want to reply again from yyy@Stuff .com to xxx@Stuff .com from the same thread.

In the logic app, we can see that Thread Id is same as above but the message id is changed.

Now the reply from Logic app, we are not receiving in the same thread. We are receiving a separate email thread with existing data.

Can you please perform these operations and let me know if you are also getting the 2nd reply in separate thread.
I tried this with gmail Connector with gmail and outlook emails.

In both the scenarios, I am getting this kind of behaviour.

Please check from your side and let me know if you are able to produce it.

Kamlesh Kumar 3,861 Reputation points

2022-07-17T05:36:20.193+00:00

Yes @Ashish Panjwani that is correct and I think this is expected behavior.
Sign in to comment