Windows 2008 daily Blue Screen Crash

Question

Good morning,

I have a Cloud server running Windows Server 2008. This has been very stable for a few years now. The server runs a couple of websites.

Over the last month the server has been crashing up to 3 times a day. See the minidump screen shot below. I have used a tool to analyse the dump. See second screen shot.

The only thing I have changed on the server is that I have switched from using Anydesk for remote access to Remote Desktop.

The other item I've noticed is that I cannot update the system. I have two important ones outstanding which always fail to load. (Screen shot 3)

Is there any advice on how I can fix this without bringing my websites down?

Thanks
Malcolm

Answer 1

I'd verify system and servicing health by running;
sfc /scannow

also system update readiness tool

https://learn.microsoft.com/en-US/troubleshoot/windows-server/deployment/fix-windows-update-errors#resolution-for-windows-7-service-pack-1-sp1-and-windows-server-2008-r2-sp1

Then check for errors in;
%SYSTEMROOT%\Logs\CBS\CheckSUR.log

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Thank you DSPatrick,

I have tried sfc /scannow and no errors are reported.

I'll try the readiness tool next.

Rgds
Malcolm

Answer 3

Run the DM log collector and post a share link into this thread using one drive, drop box, or google drive.

If the server can run the V2 log collector it will collect more useful log files for troubleshooting.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

Run:

https://www.tenforums.com/attachments/bsod-crashes-debugging/346094d1631611972-post-problem-reports-here-batch-files-use-bsod-debugging-collect_logs_from_event_viewer-2021-09-14.bat

Post a share link into this thread using one drive, drop box, or google drive.

Search for C:\windows\memory.dmp
Windows by default deletes this file after each BSOD so that it does not significantly reduce drive free space.
So after each BSOD collect the memory dump file.

If the file size is less than 2.5 GB then save the file to the downloads folder.
Then zip the file.
Post a separate share link with only the compressed memory dump file into this thread.
(If the file size is greater than 2.5 GB do not post a share link.)
(If the file cannot be zipped then do not post a share link.)

These are some steps that I've not tested using a cloud server running Windows 2008 so please comment on whether they are options.

Please read this link on Windows Driver Verifier (WDV).
https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html

Learn the methods to recover from using the tool by booting into safe mode and running one or more of these commands:
verifier /reset
verifier /bootmode resetonbootfail

The tool may not be available or may not be able to run on a cloud server.
If you do or do not see it as an option please comment into this thread.

For upgrade failure see if running the Windows troubleshooter makes any difference:

Open administrative command prompt and type or copy and paste:

msdt.exe -id WindowsUpdateDiagnostic

Click view detailed information > post images or share links into this thread

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Answer 4

Still having problems.

V2 of the logger will not work, (the version of Power Shell is too low.

The MSDT tool also fails. (See screen shot).

I'm waiting until tonight to try more options as the Website is in full use until about 7pm.

BTW - If I start the machine in safe mode can I still access it by Remote Desktop? I have no access to the sever other than over the internet and a control panel where I can take snapshots and reboot the server. My fear is that if I lose access after starting it in safe mode will I ever be able to boot it back in normal mode? (I use IONOS for the sever and their help has been poor... not returning my calls).

My next plan is to migrate the sites onto a new sever and turn this one off. Drastic, but I can't afford to affect my customers for any lengthy outages.

Right now, one BSOD per day is better than a long period without the machine.

Thanks for your continued input

Rgds
Malcolm