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Hello All,
I tried starting my linux vm from azure portal and the agent status is showing "not ready" and I can't login using SSH.
Hi,
You could try first to remove the agent through the Azure Serial Console by following the steps below :
systemctl stop walinuxagent
waagent -deprovision -force
then, install the latest package version, following the instruction from the document below:
I am unable to run those commands via serial console. I got that error from the console while I try to reboot the vm
Hi @rdairo
you informed that you cannot connect via ssh, and therefore you will not be able to execute the commands and reinstall agent, I will suggest:
If it's on the login screen, it could be a problem with NSG or internal firewall rule,
You can also connect via serial console to fix the connection.
reference: https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/serial-console-linux
If the boot screen is stuck at another point, you may have to reinstall your vm.
Best Regards
If the diagnostic boot screen is ok, try to give an external and internal telnet, if both are in time out, maybe it's linux firewall and only with console to solve.
If internal works and external doesn't, then the problem is with the NSG rules.
If both work, then the problem may be with the SSH password, and you can create a new user with root permission for login "Reset password" option.
And then, you can reinstall the agent manually.
Best
Hi @Jackson Martins ,
I executed the commands through the azure serial console before I answered the question.
I couldn't reproduce the same problem, but at least he could try.
Hello @Jackson Martins
I got this error from the serial console
You will need to repair boot partition.
link to manual fix:
https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/resolve-failed-start-switch-root-azure-linux-vm
Get in touch if you need more help with this issue.
--please don't forget to "Accept the answer" if the reply is helpful--
I need help! I can't get into the GRUB menu as stated. can we setup a google meet?
Hi @rdairo
Put a screenshot for your diagnostic boot screen from now
And Screenshot for you console please
I'm not on a desktop to help you right now, but I can help you later
do you have discord account?
yes i do
even xfs_repair not resolve this issue, the only way the only way is to restore the backup.
Best
Hello @rdairo ,
Thank you for reaching out to the Microsoft Q&A platform. Happy to answer your question.
I would suggest you following the below article, that helps you find and correct the problems that occur due to Secure Shell (SSH) errors, SSH connection failures, or SSH is refused when you try to connect to a Linux virtual machine (VM).
https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/troubleshoot-ssh-connection
If your issue doesn't solve by that and requires deeper troubleshooting, it is recommended to raise a technical support ticket with Azure Virtual Machines support team. If you don't have the ability to open a technical support ticket, please let me know I can help you further on this.