WSUS Sync Failures

Shayfer A. Mosness 11

A dependency of the update was not found on the server and was not provided by the upstream server.

9 answers

Steven-USC 6

It appears that Microsoft added a Product to WSUS and then pulled it back. In this case, its Windows Insider Dev Channel, but it could be any Product that could cause this problem.

Our WSUS server shows Windows Insider Dev Channel, which does not show on a newly built WSUS server (as of today, anyway). We can see from the Get-WsusProduct cmdlet that it was added on 7/15/2022, which is around when our WSUS started failing to synchronize.

PS C:\Program Files\Update Services> Get-WsusProduct -TitleIncludes 'Windows Insider Dev Channel' | Select-Object -ExpandProperty Product  
  
Type                      : Product  
ProhibitsSubcategories    : True  
ProhibitsUpdates          : False  
UpdateSource              : MicrosoftUpdate  
UpdateServer              : Microsoft.UpdateServices.Internal.BaseApi.UpdateServer  
Id                        : 373a021c-5871-4c35-ac0e-e85a3b788763  
Title                     : Windows Insider Dev Channel  
Description               : Windows Insider Dev Channel  
ReleaseNotes              :  
DefaultPropertiesLanguage :  
DisplayOrder              : 2147483647  
ArrivalDate               : 7/15/2022 5:00:07 PM

Microsoft's outsourced support has yet to even notice this.

TJ Hooker 1 Reputation point

2022-10-12T07:02:35.21+00:00

I have resetted my WSUS (DB & Content) a few Days ago an now have - what it looks like - exactly the here mentioned Problem.

But after that mentioned reset, as Steven said, "Windows Insider Dev Channel" is no longer available under "Products", so I can´t
Disable it to fix the error. When I disable the whole Windows-Category under Products, my Sync works again, but then, of course,
I miss all Windows-Updates. But this, in my Opinion, shows, that my Problem must be related to one of the Products within the
Windows-Category.

My Guess is, that the "Windows Insider Dev Channel" is still there and does "only" not show Up in the GUI.
But how can I then disable it?
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J_LPL 1 Reputation point

2022-10-12T11:44:36.463+00:00

Hey TJ,
You could try the PowerShell commands to see if that shows the "Windows Insider Dev Channel" product still selected and remove it.

Wolfgang Sommergut wrote a nice overview of the PowerShell commands on this post.
https://4sysops.com/archives/configure-wsus-products-and-classifications-with-powershell/

From his examples, you should be able to run the following.

If you see "Windows Insider Dev Channel" output from the below code

$WSUS = Get-WsusServer -Name <WSUS-FQDN> $WSUS.GetSubscription().GetUpdateCategories() | Where Title -eq "Windows Insider Dev Channel" | select title

This might unselect it

$WSUS.GetSubscription().GetUpdateCategories() | Where Title -eq "Windows Insider Dev Channel" | Set-WsusProduct -Disable

TJ Hooker 1 Reputation point

2022-10-13T13:03:16.373+00:00

Thank you!

I tried that, but that did not solve my Problem.

What solved it was:
I went to "Products and Classifications" and scrolled down to "Windows".
I unchecked "Windows", so that all Products underneath "Windows" are unchecked too.
Then I checked every single Product underneath "Windows" but left one out (in my Case Windows Insider Pre-Release),
so that "Windows" is still not checked (what it is when you check ALL Products underneath)

I did not test that in the End, but I´m pretty sure that I could have left out also any other Product underneath "Windows",
it seems only to be important to leav one out, so that not the whole Categoy "Windows" is checked.
I still believe that "Windows Insider Dev Channel" is there but not visible and that it is activated, when you activate the complete Windows-Category.

Wired, I know, but that did the trick, at least in my case.

Also wired: I take care of another WSUS-Server, where "Windows Insider Dev Channel" is visible and checked and Sync is working... ???!?!

Steven-USC 6 Reputation points

2022-10-13T14:21:45.417+00:00

On the server where Windows Insider Dev Channel is visible and checked, could you run this command and post the results here? I want to see if they match what my WSUS is showing.

Get-WsusProduct -TitleIncludes 'Windows Insider Dev Channel' | Select-Object -ExpandProperty Product
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Susan Bradley 96 Reputation points MVP

2022-10-20T18:09:00.87+00:00

Opened up support case Your support request number is 2210200030002389 to see if we can get this fixed at the root cause.
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Steven-USC 6 Reputation points

2022-10-20T18:12:56.997+00:00

Thank you, Susan. We've had case 2209220030001540 open for just over a month with no movement.

Steven-USC 6 Reputation points

2022-10-26T13:58:23.953+00:00

This was the reply from Microsoft support that has been assigned the case for 33 days,

As per last update from Windows Team, they are still working on the issue and no ETA has been shared.

Previously, on 10/7/2022, Microsoft support states that they are aware of this problem and that a BUG case has been created and a knowledge base article would be create "sooner or later". In both instances, they stated there is nothing else they can do because they are "with the product team" (fairly standard response nowadays). They also stated they would share the BUG ID with us so we could track it with our Customer Success Account Manager (CSAM), but never have.

Steven-USC 6 Reputation points

2022-11-09T14:32:43.043+00:00

Just to bring this full circle...

Microsoft closed case 2209220030001540 without a resolution or our agreement to close.

Microsoft compartmentalizes disconnected support and product team case systems. A consumer opens a case for the problem with the support team (not the product team). Once the support team hands the problem to the product team, the support team no longer has visibility into the case. The support team can no longer support and cannot hand the consumer over to the product team or provide ANY data from the product team. At this point, they close the case, and the consumer is left holding the problem with no avenue to resolution.

This support model is a sign of how much a company does not care about their consumer.
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Steven-USC 6 Reputation points

2023-01-10T15:26:42.163+00:00
This method worked to remove the 'Windows Insider Dev Channel' product (aka. Category, aka. Update) from the WSUS database without having to rebuild the WSUS environment.

Step 1, Decline the Update

DECLARE @UpdateID uniqueidentifier = ( SELECT [CategoryId] FROM [SUSDB].[PUBLIC_VIEWS].[vCategory] WHERE [CategoryType] = 'Product' AND [DefaultTitle] = 'Windows Insider Dev Channel' ) EXEC spDeclineUpdate @UpdateID

Step 2, Delete the Update

DECLARE @UpdateID uniqueidentifier = ( SELECT [CategoryId] FROM [SUSDB].[PUBLIC_VIEWS].[vCategory] WHERE [CategoryType] = 'Product' AND [DefaultTitle] = 'Windows Insider Dev Channel' ) EXEC spDeleteUpdateByUpdateID @UpdateID

After this is completed, the All Products checkbox under Products and Classifications can be selected (which enables all sub-products). Running a full synchronization was then successful.
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