Locked out of Authenticator app

Question

I am unable to log in to my Authenticator app since I changed my phone. My last one broke, and I was unable to back everything up and transfer to my new phone. Now when I log into my Authenticator app, I'll go through the recovery process and when it asks me to confirm my identity, it's asking for an Authenticator code, which I am already IN Authenticator itself, therefore there's no way for me to get a code to unlock it. Hope that makes sense. I desperately need access to it, as it contains my 2FA codes for access to several accounts I have and use often, including my outlook email. I've submitted several recovery request forms to no avail because Microsoft ignores them when you have 2FA on your accounts.

Now I just realize that all Microsoft stores were closed - missed the headline on that one - so I can't speak to someone to help me. How can I get access to my Authenticator app without an Authenticator code, OR speak to someone at Microsoft who can help?

Answer 1

So, as I had initially mentioned, I am locked out of MS authenticator, which is my only way into my hotmail account also. So I'm locked out of both, until I can log into my hotmail account. As soon as I attempt to recover my account, it asks me for my log in info. My saved password was wrong, and I have no way to reset it since 2FA is turned on.

I realize this may sound complicated, but does that make sense?

How do I reset my password to my hotmail account, which I'm 99% sure is my log in for my MS Authenticator?

Answer 2

Outlook.com (hotmail) is not currently supported here on Q&A. The product group for Outlook.com actively monitors questions in dedicated forums here.
https://answers.microsoft.com/en-us/outlook_com/forum/oemail

If an account access problem then also try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Use the Get Help app here to chat online with someone
https://support.microsoft.com/ContactUs

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 3

Okay.

The last support link you listed doesn't allow me to chat with anyone, it just lists the process in filling out the recovery form. Do you have another resource for me to do so? I'd love to be able to get in touch with someone.

Thank you