Exchange server 2016 upgrade from CU19 to CU22 failure

Question

Greetings,

I'm currently battling exchange 2016 upgrade from cu19 to CU22, have tried all that i can but the error keeps on failing on the same step Front end client service. Below is the full error that i'm getting either using the setup.exe or PowerShell unattended cmdlet.

The following error was generated when "$error.Clear();  
 .  
"$RoleInstallPath\Scripts\Update-AppPoolManagedFrameworkVersion.ps1" -AppPoolName:"MSExchangeOABAppPool"  
-Version:"v4.0";  
 get-OabVirtualDirectory -server $RoleFqdnOrName -DomainController $RoleDomainController |  
set-OabVirtualDirectory -OAuthAuthentication:$true;  
 " was run: "System.Runtime.InteropServices.COMException  
(0x80070003): The system cannot find the path specified.  
 at System.DirectoryServices.DirectoryEntry.Bind(Boolean  
throwIfFail)  
 at System.DirectoryServices.DirectoryEntry.Bind()  
 at  
System.DirectoryServices.DirectoryEntry.get_AdsObject()  
 at  
System.DirectoryServices.PropertyValueCollection.PopulateList()  
 at  
System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName)  
 at  
System.DirectoryServices.PropertyCollection.get_Item(String propertyName)  
 at  
Microsoft.Exchange.Management.Metabase.IisUtility.CheckForAuthenticationMethod(DirectoryEntry virtualDirectory,  
AuthenticationMethodFlags method, Boolean ignoreAnonymousOnCert)  
 at  
Microsoft.Exchange.Management.SystemConfigurationTasks.SetOabVirtualDirectory.StampChangesOn(IConfigurable dataObject)  
 at Microsoft.Exchange.Configuration.Tasks.SetObjectTaskBase`2.PrepareDataObject()  
 at  
Microsoft.Exchange.Management.SystemConfigurationTasks.SetVirtualDirectory`1.PrepareDataObject()  
 at  
Microsoft.Exchange.Management.SystemConfigurationTasks.SetExchangeVirtualDirectory`1.PrepareDataObject()  
 at  
Microsoft.Exchange.Management.SystemConfigurationTasks.SetOabVirtualDirectory.PrepareDataObject()  
 at  
Microsoft.Exchange.Configuration.Tasks.SetTaskBase`1.InternalValidate()  
 at  
Microsoft.Exchange.Configuration.Tasks.SetSystemConfigurationObjectTask`3.InternalValidate()  
 at  
Microsoft.Exchange.Management.SystemConfigurationTasks.SetExchangeVirtualDirectory`1.InternalValidate()  
 at  
Microsoft.Exchange.Management.SystemConfigurationTasks.SetOabVirtualDirectory.InternalValidate()  
 at  
Microsoft.Exchange.Configuration.Tasks.Task.<ProcessRecord>b__91_1()  
 at  
Microsoft.Exchange.Configuration.Tasks.Task.InvokeRetryableFunc(String funcName, Action func, Boolean  
terminatePipelineIfFailed)  
 at Microsoft.Exchange.Configuration.Tasks.Task.ProcessTaskStage(TaskStage taskStage,  
Action initFunc, Action mainFunc, Action completeFunc)  
 at Microsoft.Exchange.Configuration.Tasks.Task.ProcessRecord()  
 at System.Management.Automation.CommandProcessor.ProcessRecord()".  
  
The Exchange Server setup operation didn't complete. More details can be found in ExchangeSetup.log located in the  
<SystemDrive>:\ExchangeSetupLogs folder.  
  
  
  

Answer 1

Hi @Benard Mwanza ,

Thank you guys for your contributions. The solution was, i recreated the OAB virtual directory in that server, rebooted, then rerun the upgrade CU setup.exe, and completed without issues.

Great to know that you've already thought of a solution and really appreciate it for your sharing!
By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:
[Exchange server 2016 upgrade from CU19 to CU22 failure]
Issue Symptom:

I'm currently battling exchange 2016 upgrade from cu19 to CU22, have tried all that i can but the error keeps on failing on the same step Front end client service.

The following error was generated when "$error.Clear();  
  .  
 "$RoleInstallPath\Scripts\Update-AppPoolManagedFrameworkVersion.ps1" -AppPoolName:"MSExchangeOABAppPool"  
 -Version:"v4.0";  
  get-OabVirtualDirectory -server $RoleFqdnOrName -DomainController $RoleDomainController |  
 set-OabVirtualDirectory -OAuthAuthentication:$true;  
  " was run: "System.Runtime.InteropServices.COMException  
 (0x80070003): The system cannot find the path specified.  
  at System.DirectoryServices.DirectoryEntry.Bind(Boolean  
 throwIfFail)  
  at System.DirectoryServices.DirectoryEntry.Bind()  

The Solution:
i recreated the OAB virtual directory in that server, rebooted, then rerun the upgrade CU setup.exe, and completed without issues.

You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community member's to see the useful information when reading this thread. Thanks!

Answer 2

Hi @Benard Mwanza ,
Have you prepared the prerequisites before upgrading to Cumulative Update 22?
Please refer to the steps in the link below to re-upgrade and see if the issue persists:
Exchange updates step by step guide | Exchange (microsoft.com)

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Answer 3

This issue occurs because the LDAP display name attribute is incorrect.

Check this article for help - https://learn.microsoft.com/en-us/exchange/troubleshoot/setup/organization-preparation-failed

Also, check the .NET Framework version and temporarily disable any anti-virus software and third-party programs before the update process.

Answer 4

Thank you guys for your contributions. The solution was, i recreated the OAB virtual directory in that server, rebooted, then rerun the upgrade CU setup.exe, and completed without issues.