Microsoft Teams app not working

Question

Hello

Please i need your help on this.

Microsoft Teams app not working.

User started seeing issues with teams again - error code caa20002

Answer 1

Hi @IBN

Does anyone else have the same problem in your organization?

Could you check if the app can be worked in Teams web client?

If there is no issue in Teams web client, it recommends you try to follow these steps to clear your client cache file to see if it can be fixed:

https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache#clear-teams-cache-in-windows

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