error code: 500121 business central

Perizat Shatyrbekova 6 Reputation points
2022-08-11T09:05:39.85+00:00

Hi everyone,
When I try to login in Business Central(Microsoft) with my Capgemini account, I receive the following message :
"Sorry, we're having trouble verifying your account. Please try again"
Error Code: 500121
Request Id: 47f35ebf-9ead-4ede-abcd-95f74ffc6a00
Correlation Id: ba2c34e4-20ab-45ef-b481-87e3280f5ff1
Timestamp: 2022-08-10T08:06:00Z

I am not getting any calls or code. Furthermore, I tried clearing cache, tried using another browser and tried using another device, problem still exists.
I suppose my account is blacklisted.
Thanks.
Kind Regards,
Perizat.

230391-image.png

Microsoft Security | Microsoft Authenticator
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  1. Carlos Solís Salazar 18,196 Reputation points MVP Volunteer Moderator
    2022-08-11T14:45:40.403+00:00

    Hi @PerizatShatyrbekova-3025

    Thank you for asking this question on the **Microsoft Q&A Platform. **

    In this thread, there is a solution:

    Error Code: 500121
    This typically occurs when authentication failed as part of the multi-factor authentication (MFA) request, it may indicate a configuration or service error. To resolve this issue, can you try resetting (require re-register) MFA for your user.
    230514-image.png
    Related issue - https://github.com/MicrosoftDocs/azure-docs/issues/23238

    Hope this helps,
    Carlos Solís Salazar

    ----------

    Accept Answer and Upvote, if any of the above helped, this thread can help others in the community looking for remediation for similar issues.
    NOTE: To answer you as quickly as possible, please mention me in your reply.



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