error code: 500121 business central

Question

error code: 500121 business central

Perizat Shatyrbekova 6

Hi everyone,
When I try to login in Business Central(Microsoft) with my Capgemini account, I receive the following message :
"Sorry, we're having trouble verifying your account. Please try again"
Error Code: 500121
Request Id: 47f35ebf-9ead-4ede-abcd-95f74ffc6a00
Correlation Id: ba2c34e4-20ab-45ef-b481-87e3280f5ff1
Timestamp: 2022-08-10T08:06:00Z

I am not getting any calls or code. Furthermore, I tried clearing cache, tried using another browser and tried using another device, problem still exists.
I suppose my account is blacklisted.
Thanks.
Kind Regards,
Perizat.

Anonymous

2023-03-05T14:05:32.0466667+00:00

Hello,

I am trying to get help with the same error 500121.

Thanks,

Caterina
Kamal Shalaby 41 Reputation points

2023-06-14T08:07:24.07+00:00

This Means account MFA is blocked

can be found in Azure AD > Security > MFA > Block/unblock
Ephraim Jay Solasco 0 Reputation points

2023-08-21T02:03:11.7966667+00:00

Error Code: 500121

Request Id: ce769b16-9526-4c38-a7b1-42e024d63b00

Correlation Id: df5434a1-8cc0-40a5-b270-17262a22683f

Timestamp: 2023-08-21T01:57:12Z
Valentin Olivas 5 Reputation points

2023-08-30T02:58:42.3933333+00:00

Thank you @Kamal Shalaby MFA was blocked.
Chatchai Butchai 0 Reputation points

2025-07-01T04:47:24.5933333+00:00

Error Code: 500121

Request Id: 1daa359e-17cf-4f2c-8e63-3131659e1700

Correlation Id: e3720016-abbd-43e8-b3d9-a8d5a0619bd0

Timestamp: 2025-07-01T04:42:56Z

1 answer

Your answer

Anonymous

2023-03-05T14:05:32.0466667+00:00

Hello,

I am trying to get help with the same error 500121.

Thanks,

Caterina
Kamal Shalaby 41 Reputation points

2023-06-14T08:07:24.07+00:00

This Means account MFA is blocked

can be found in Azure AD > Security > MFA > Block/unblock
Ephraim Jay Solasco 0 Reputation points

2023-08-21T02:03:11.7966667+00:00

Error Code: 500121

Request Id: ce769b16-9526-4c38-a7b1-42e024d63b00

Correlation Id: df5434a1-8cc0-40a5-b270-17262a22683f

Timestamp: 2023-08-21T01:57:12Z
Valentin Olivas 5 Reputation points

2023-08-30T02:58:42.3933333+00:00

Thank you @Kamal Shalaby MFA was blocked.
Chatchai Butchai 0 Reputation points

2025-07-01T04:47:24.5933333+00:00

Error Code: 500121

Request Id: 1daa359e-17cf-4f2c-8e63-3131659e1700

Correlation Id: e3720016-abbd-43e8-b3d9-a8d5a0619bd0

Timestamp: 2025-07-01T04:42:56Z

Answer 1

Carlos Solís Salazar 18,201 MVP Volunteer Moderator

Hi @PerizatShatyrbekova-3025

Thank you for asking this question on the **Microsoft Q&A Platform. **

In this thread, there is a solution:

Error Code: 500121
This typically occurs when authentication failed as part of the multi-factor authentication (MFA) request, it may indicate a configuration or service error. To resolve this issue, can you try resetting (require re-register) MFA for your user.

Related issue - https://github.com/MicrosoftDocs/azure-docs/issues/23238

Hope this helps,
Carlos Solís Salazar

----------

Accept Answer and Upvote, if any of the above helped, this thread can help others in the community looking for remediation for similar issues.
NOTE: To answer you as quickly as possible, please mention me in your reply.

Carlos Solís Salazar 18,201 Reputation points MVP Volunteer Moderator

2022-08-15T18:02:44.087+00:00

Hi @PerizatShatyrbekova-3025

How did it go?

You can Accept Answer and Upvote, if the above response helped answer your query, others visiting the forum with the same query might get help.
NOTE: To answer you as quickly as possible, please mention me in your reply.
Jorge R 1 Reputation point

2022-10-03T20:37:31.767+00:00

HI @Carlos Solís Salazar , so why this error occurs? the only solution always is to reset MFA? Thanks
Anonymous

2022-11-03T16:33:40.907+00:00

Hi

I have the same issue with an admin user. Since it's the only admin for my test Azure, I am unable to login to Azure AD instance then set this user to require re-register MFA.

Is there another way to reset MFA?

Thanks,
-EK

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error code: 500121 business central

1 answer

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