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Does adding a person to your contacts prevent their emails from going to junk?

Sheila Gonzalez 1 Reputation point
2022-08-17T13:18:14.797+00:00

We have a hybrid Exchange 2016/Office 365 environment. I have a user who is receiving the "Cannot add to the server Junk Email Lists" message. He also has the "also trust email from my contacts" option checked in Junk Email Options, which I know adds to the safe sender list.

My question is, if he unchecks the box, will his contacts' emails start going to junk? Or do they bypass the junk folder because they are in his contact list?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Andy David - MVP 145.6K Reputation points MVP
    2022-08-17T13:52:06.657+00:00

    They may go to junk if you uncheck that, yes.

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  2. KyleXu-MSFT 26,246 Reputation points
    2022-08-18T01:56:41.09+00:00

    @Sheila Gonzalez

    If you uncheck this one, emails send from those contacts will be judged you mail server.

    If you check this one, mailbox configuration will overwrite the judgment of your server.

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