Does adding a person to your contacts prevent their emails from going to junk?

Sheila Gonzalez 1 Reputation point

We have a hybrid Exchange 2016/Office 365 environment. I have a user who is receiving the "Cannot add to the server Junk Email Lists" message. He also has the "also trust email from my contacts" option checked in Junk Email Options, which I know adds to the safe sender list.

My question is, if he unchecks the box, will his contacts' emails start going to junk? Or do they bypass the junk folder because they are in his contact list?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Andy David - MVP 142.7K Reputation points MVP

    They may go to junk if you uncheck that, yes.

    0 comments No comments

  2. KyleXu-MSFT 26,211 Reputation points

    @Sheila Gonzalez

    If you uncheck this one, emails send from those contacts will be judged you mail server.

    If you check this one, mailbox configuration will overwrite the judgment of your server.

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