windows 10 client reports not applicable to WSUS

Question

Dear Community,

I have a strange problem here.

I have a WSUS running since years and all works fine in the past. Since some month all clients report "not applicable" to WSUS for all needed updates. I tried a lot of WSUS fixes but nothing helps.

If I look at the clients I see, that all needed updates are installed, only the status is not reported back to WSUS. Status in WSUS in "not applicable" in stead of "installed"

If I change this to settings on the client

HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate\DisableDualScan = 1

HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate\DoNotConnectToWindowsUpdateInternetLocations = 1

then the clients are reporting their state back to WSUS but Microsoft store in not working anymore.

How to fix this?

It looks like all clients are searching for updates in the internet first not at the WSUS server, install them and report to WSUS that the updates are not needed anymore (not applicable)?

Answer 1

I'd recommend reviewing these articles. You likely have dual scan going on.

https://www.ajtek.ca/wsus/dual-scan-making-sense-of-why-so-many-admins-have-issues/

And then the full troubleshooting page when client systems are not reporting properly to WSUS.

https://www.ajtek.ca/wsus/client-machines-not-reporting-to-wsus-properly/

Answer 2

Hello there,

Are you performing the proper WSUS maintenance including but not limited to running the Server Cleanup Wizard (SCW), declining superseded updates, running the SQL Indexing script, etc.?

Have you cleaned up the superseded updates on the WSUS Server? There are many cases indicated that the issue is more related with WSUS database. I suggest to clean up the database first. Decline all the superseded updates and run the Server Cleanup Wizard to clear the superseded updates.

The below thread discusses the same issue and you can try out some troubleshooting steps from this and see if that helps you to sort the Issue.

WSUS shows Feature Updates as Not Applicable https://learn.microsoft.com/en-us/answers/questions/491233/wsus-shows-feature-updates-as-not-applicable.html
Windows 10 Clients stops reporting to WSUS Console https://learn.microsoft.com/en-us/answers/questions/317072/windows-10-clients-stops-reporting-to-wsus-console.html

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Answer 3

Hi,

Just checking in to see if there is any update. May we know the current status of the question? If there is any other assistance we can provide, please feel free to let us know, we will do our best to help you.

Thanks and regards,
Amanda