Teams not recognizing the Voice Plan applied even after M365 E5 and Communications Credits license assigned?

Question

Hi All,

I need some help with Teams not recognizing the Voice Plan applied even after M365 E5 and Communications Credits license were assigned.
I have applied a domestic dial plan to the accounts, however, the direct dial option is not available.

This article is outdated: https://learn.microsoft.com/en-us/skypeforbusiness/skype-for-business-hybrid-solutions/plan-your-phone-system-cloud-pbx-solution/enable-users-for-enterprise-voice-online-and-phone-system-voicemail#to-enable-your-users-for-phone-system-in-office-365-voice-and-voicemail?WT.mc_id=365AdminCSH_SupportCentral

Any help would be greatly appreciated.

Answer 1

Hi @EnterpriseArchitect

Have you checked this link: Dial pad is missing in Teams
Please use the self-diagnostics tool to check if it would find any issues.

And please clean Teams cache on the device to see if it helps with this issue.

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