Partner Request for issuing credit note

Question

Hi Team,

Partner 5329516- Kuralkan Bilisim needs to request issuing credit notes for their invoices. Microsoft Commercial Support 'mscosup@microsoft.com' has informed me that the partner should open a ticket in Azure to request the credit note as this request is covered by the Azure Subscription Management Support Team.

The Partner is trying to open a ticket at Azure Portal:
https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview

However, the Partner gets the following screen and doesn't know what to choose. What is the correct link for the Partner to request credit note? What is the issue type, subscription, service type if the above link is correct?

Could you please support me on this issue?

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Answer 1

Hello @Cemre Karyenic (ACCENTURE) ,

I would request you to please Open an InPrivate browsing session login to https://portal.azure.com. (Make sure you are logged into correct Partner Tenant/Directory if not you can click on Switch Directory blade, Select correct tenant)

Browse to Help + Support >> Click on New Support Request.

Click on Next and enter the required details on Additional details tab, including Invoice ID details as mentioned in below screenshot.

I hope this helps you complete the process to raise a support request with Azure Subscription and Billing Support Team.

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