New User not syncing from On Premise AD to Office O365

Bill Fry 1 Reputation point

Just as it says in the title. I have a new user starting, I created the account in AD then sync to Office 365, but the user does not show up at all. There are no errors noted but I did see them listed at Projections on one of they syncs.

Any ideas?

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A set of directory-based technologies included in Windows Server.
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Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Carlos Solís Salazar 16,431 Reputation points

    Hi @Bill Fry

    Thank you for asking this question on the **Microsoft Q&A Platform. **

    Verify is the user is in an OU that is in the scope of the Azure AD Connect.

    Hope this helps,
    Carlos Solís Salazar


    Accept Answer and Upvote, if any of the above helped, this thread can help others in the community looking for remediation for similar issues.
    NOTE: To answer you as quickly as possible, please mention me in your reply.

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  2. Vasil Michev 95,071 Reputation points MVP

    Probably the easiest way to go about this is to check via the troubleshooter tool:
    A more manual approach is to follow the steps here:
    In a nutshell, start by checking the object properties in the Metaverse, check the connectors tab and verify that at least two connectors are listed, verify the join type, etc. If you're not seeing two connectors, the object is likely filtered.

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