ADF Use Self Host IR connects Salesforce Service Cloud posting error

Chengyue Pan 1

When I try to use ADF Self Host IR to connect Salesforce Service Cloud, the connection posts following error

ERROR [HY000] [Microsoft][DriverSupport] (1120) SSL verification failed because the server host name specified for the connection does not match the "CN" entry in the "Subject" field or any of the "DNS Name" entries of the "Subject Alternative Name" field in the server certificate.
ERROR [HY000] [Microsoft][DriverSupport] (1120) SSL verification failed because the server host name specified for the connection does not match the "CN" entry in the "Subject" field or any of the "DNS Name" entries of the "Subject Alternative Name" field in the server certificate.

But If I change to use AutoResolveIntegrationRuntime, the connection can be made successfully.

So I think the issue is on my ADF Self Host IR.

But I am not sure how to trouble shooting it.

BTW, I used the RegisterIntegrationRuntime.ps1 PowerShell script to re-register this IR server before this error happened

Thanks

Jerry

Bhargava-MSFT 29,266 Reputation points Microsoft Employee

2022-08-24T20:09:34.19+00:00

Hello @Chengyue Pan ,

Welcome to the MS Q&A platform.

Can you please open your SHIR, go to diagnostics, click on Troubleshoot problems, and see if any issues are detected with your SHIR?
Chengyue Pan 1 Reputation point

2022-08-24T21:06:43.913+00:00

Hello @Bhargava-MSFT ,

Thanks a lot for your help
I followed your Troubleshoot problems step and generate the "Integration Runtime Diagnostic Report"
And it shows all green "Success" on machine and OS, Collecting Node, Download center network, and service network configuration

Thanks

Jerry
Bhargava-MSFT 29,266 Reputation points Microsoft Employee

2022-08-24T21:21:04.513+00:00

Hello @Chengyue Pan ,

Sorry, I couldn't able to reproduce this issue from my end.

I recommend filing a support ticket and sharing the SHIR logs by gathering them as mentioned here: Gather self-hosted IR logs, so that the support engineer can take a deeper look into SHIR logs to figure out the root cause and provide a possible solution.

And in case you don't have a support plan, please let me know, I can enable one-time free support for you to work closely on this matter.

Thank you!
Chengyue Pan 1 Reputation point

2022-08-25T15:24:22.477+00:00

Hi @Bhargava-MSFT ,

Can you enable one-time free support for me?

Thanks a lot

Jerry
Bhargava-MSFT 29,266 Reputation points Microsoft Employee

2022-08-25T22:51:27.55+00:00

Hello @Chengyue Pan ,

Thank you. I have sent you a private message. Could you please check and respond?

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ADF Use Self Host IR connects Salesforce Service Cloud posting error