Post O365 July update, Start Menu search bar ,Outlook and Teams are not working (Channel,Semi-Annual Enterprise Channel ,Product version,16.0.14931.20604)

Question

Post O365 July update, Start Menu search bar ,Outlook and Teams are not working (Channel,Semi-Annual Enterprise Channel ,Product version,16.0.14931.20604)

rakesh ck 66

Post O365 July update, New issue where the search bar is not working and outlook and teams are not connecting. As of now as a workaround we recreating user profile.

Channel,Semi-Annual Enterprise Channel
Product version,16.0.14931.20604

Kael Yao 37,746 Reputation points Moderator

2022-08-25T02:20:44.323+00:00

Hi @rakesh ck

Would you please clarify on "search bar is not working and outlook and teams are not connecting"?
What is the symptom of the issues?
Can you launch Outlook ad Teams? If not, what is the error message?
rakesh ck 66 Reputation points

2022-08-25T15:14:57.987+00:00

Hi @Kael Yao

No error message, All non-responding i.e.

• Outlook profile keeps on loading
• Can't create a new Outlook profile, it keeps searching after username and password : no response after that
• When keep clicking or pressing windows key no respond
• But windows + R works and opens Run box
• Tried closing and reopening Explorer.exe from task manager and no luck

• Only resolution is to create a new domain profile

Thank You

1 answer

Your answer

Kael Yao 37,746 Reputation points Moderator

2022-08-25T02:20:44.323+00:00

Hi @rakesh ck

Would you please clarify on "search bar is not working and outlook and teams are not connecting"?
What is the symptom of the issues?
Can you launch Outlook ad Teams? If not, what is the error message?
rakesh ck 66 Reputation points

2022-08-25T15:14:57.987+00:00

Hi @Kael Yao

No error message, All non-responding i.e.

• Outlook profile keeps on loading
• Can't create a new Outlook profile, it keeps searching after username and password : no response after that
• When keep clicking or pressing windows key no respond
• But windows + R works and opens Run box
• Tried closing and reopening Explorer.exe from task manager and no luck

• Only resolution is to create a new domain profile

Thank You

Answer 1

Kael Yao 37,746 Moderator

Hi @rakesh ck

Thanks for the information.

Have you tried creating a new Outlook profile via control panel>mail?

Would the new profile work for you?

Besides, does Teams also stuck after login?
If yes, please try clearing the Teams cache to see if it can help.

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Kael Yao 37,746 Reputation points Moderator

2022-09-06T05:34:32.3+00:00

Hi @rakesh ck

I am writing here to confirm with you how thing going now?
Please let us know if you would like further assistance.

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Post O365 July update, Start Menu search bar ,Outlook and Teams are not working (Channel,Semi-Annual Enterprise Channel ,Product version,16.0.14931.20604)

1 answer

Your answer