Blocked myself out of tenant due to 'cross-tenant' access policy.

Question

Hi - I made the rookie mistake and configured a cross-tenant access policy on my free/pay as you go Azure tenant. Now I am in a situation where I cannot access. The login account was my personal gmail account. (hence the blocked access). TIL that cross tenant blocks include your personal email, though it is the GA.

Any options to recover access to my tenant?
I cannot access the support portal due to it being tied to portal.azure.com

Answer 1

Hi,

Do you have any other account that was configured for Global Admin access? If not I will suggest you to raise a support ticket or contact the support from the below link.

Contact Info
https://azure.microsoft.com/en-ca/support/create-ticket/

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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Answer 2

I do have a secondary break-glass account, however I do not recall documenting it anywhere. I also learned that I cannot open a case online since logging to open the case is also blocked :) I called to open a case and are awaiting contact. I am hoping someone can simply revert the default settings for cross-tenant access.