Blocked myself out of tenant due to 'cross-tenant' access policy.

Bill T 6 Reputation points
2022-08-24T16:47:19.477+00:00

Hi - I made the rookie mistake and configured a cross-tenant access policy on my free/pay as you go Azure tenant. Now I am in a situation where I cannot access. The login account was my personal gmail account. (hence the blocked access). TIL that cross tenant blocks include your personal email, though it is the GA.

Any options to recover access to my tenant?
I cannot access the support portal due to it being tied to portal.azure.com

Microsoft Entra
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  1. JimmySalian-2011 41,916 Reputation points
    2022-08-24T17:05:41.417+00:00

    Hi,

    Do you have any other account that was configured for Global Admin access? If not I will suggest you to raise a support ticket or contact the support from the below link.

    Contact Info
    https://azure.microsoft.com/en-ca/support/create-ticket/

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    ==

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

    1 person found this answer helpful.
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  2. Bill T 6 Reputation points
    2022-08-24T21:31:15.82+00:00

    I do have a secondary break-glass account, however I do not recall documenting it anywhere. I also learned that I cannot open a case online since logging to open the case is also blocked :) I called to open a case and are awaiting contact. I am hoping someone can simply revert the default settings for cross-tenant access.

    1 person found this answer helpful.