Logic App Integration in Jira and DevOps to automate Service Requests

Tuan Nguyen 1 Reputation point
2022-08-26T08:24:57.927+00:00

Hi Community,

I want to automate Service Requests made in Jira by using Logic App

For example: User oders a new Component (e.g. VM) via Service Request in Jira. The Component Repository is located in DevOps. I want the Logic App to fetch the information in the JIRA ticket and to trigger the CI/CD Pipeline deploying the ordered component.

How do i get the data from the JIRA ticket in the Logic App?

Azure Logic Apps
Azure Logic Apps
An Azure service that automates the access and use of data across clouds without writing code.
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  1. David Broggy 5,681 Reputation points MVP
    2022-08-28T13:13:22.377+00:00

    Hi TuanNguyen,
    You would probably need to use the Http request logic app against the Jira REST API.
    And you'd need to include in your web requests a time window so you're pulling new orders every time.
    Here's an article for the time window logic:
    concepts-schedule-automated-recurring-tasks-workflows

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  2. MayankBargali-MSFT 68,471 Reputation points
    2022-08-30T09:30:22.163+00:00

    @Tuan Nguyen Thanks for reaching out. Logic app does offer Jira connector with these supported triggers and actions. But I don't see any action/trigger for service request. I am not an expert with Jira but AFAIK this would not be a like creating issue. In that case you would not be able to leverage the JIRA connector to perform the operation.

    Alternatively, you can leverage the JIRA REST API (if there are any) to get the information that you need and call the HTTP/HTTPS API from the logic app native HTTP connector.
    Once you have the details now you can leverage the Azure DevOps connector to perform different operations such as create a new release. In case if there is any operation that cannot be performed from the DevOps connector then you need to leverage the DevOps REST API and call them leveraging the native HTTP connector.

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