Outlook Not Synching with GMail - All Folders in Desktop Inbox have disappeared

Chris Arnoul 6 Reputation points

I have recently 'lost' all folders on my Desktop in outlook, which is synching to GMail. However, they are still all there on my laptop, so obviously these is an issue with the desktop settings but I can't find it.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. T. Kujala 8,701 Reputation points

    Hi @Chris Arnoul ,

    I think the quickest way to fix the syncing problem is to delete the Gmail account from Outlook and re-add it.

    1 person found this answer helpful.
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  2. ChristyZhang-MSFT 20,801 Reputation points Microsoft Vendor

    Hi @Chris Arnoul ,

    Welcome to our forum!

    Have you done any specific operation before the issue occurred?
    And would you like to provide the screenshot of the issue for our better research? (In order to avoid the disclosure of your privacy, please remember to hide your personal information).

    Consider the profile or the datafile is damaged, it is suggested that you could try to create a new profile(Control Panel>Mail>Show Profiles>add) and add your Gmail account to check if there are some differences.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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    1 person found this answer helpful.