Getting "Something's wrong and we can't load this page" in Exchange with PIM role

Alex Grensome 41 Reputation points
2022-08-29T13:49:07.243+00:00

Hi,

We use Azure AD Privileged Identity Management (PIM) to enable "Exchange Recipient Administrator" role for Exchange Online. However, even after 1 hour we are still unable to open Delegation tab in a Mailbox (Exchange admin center) as we are getting "Something's wrong and we can't load this page" error (below). We tried different browsers (including Edge) and inPrivate modes and nothing works. The error happens on multiple machines with multiple users and lasts from minutes to days.

235720-delegation-tab.png

Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Andy David - MVP 138.6K Reputation points MVP
    2022-08-29T14:31:34.007+00:00

    Hi, there is actually an outage for this currently in 365.

    Admins are experiencing delays in having available permissions after activating Azure AD roles
    MO420440, Last updated: August 26, 2022 8:15 PM
    Estimated start time: August 26, 2022 8:02 PM

    August 26, 2022 8:15 PM
    Title: Admins are experiencing delays in having available permissions after activating Azure AD roles

    User Impact: Admins are experiencing delays in having available permissions after activating Azure AD roles.

    More info: Impact is specific to admins activating Azure AD roles in Azure AD Privileged Identity Management (Azure AD PIM). Delays may be as long as 15 minutes.

    Current status: Our investigation has determined that a recent configuration change introduced a code issue which impacted our caching of data, resulting in impact. We're working to revert the configuration change to fully remediate impact for all users.

    Scope of impact: Your organization is affected by this, and all admins eligible to Azure AD Roles may experience delays after activating their roles in Azure AD PIM.

    Start time: Thursday, August 4, 2022, 1:44 PM (5:44 PM UTC)

    Root cause: A recent configuration change introduced a code issue which impacted our caching of data.

    Next update by: Tuesday, August 30, 2022, 3:00 PM (7:00 PM UTC)

    1 person found this answer helpful.

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