Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
5,072 questions
Outlook Mobile App Stuck Downloading
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Jillian Oberts
1
Reputation point
For the past 3-4 months, I have had employees mention that the Outlook mobile app on their company IOS devices gets stuck updating daily and they are unable to access any crucial emails while out in the field. The only solution we have found to fix this, was connecting to Wi-Fi.
This morning, I had another large amount of employees report the same issue happening. It seems like it's starting to now hit most of the workers in the company compared to only a few here and there. Unfortunately, most of them were out in the field and unable to connect to Wi-Fi to get their email up and running again. I noticed the 4.2232.0 update just launched several hours ago, so I'm thinking that might be a potential cause of the sudden influx?
Does anyone know other solutions to fix this from continually happening every day?
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ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor2022-08-31T05:32:41.507+00:00 Hi @Jillian Oberts ,
Welcome to our forum!
Does this issue occur on Outlook desktop clients?
According to your description, i notice that you added the Exchange tag, are you using Exchange server? If so, what's the version of your Exchange server?
And i notice that some users' Outlook client can work normally when it is connected to Wifi, i'm afraid that may be related to the network connection but not Exchange service. It's suggested that you could contact your provider and check if the DNS setting is correct.
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ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor
2022-09-05T06:20:09.947+00:00 Hi @Jillian Oberts ,
It has been a while and I am writing to see how things are going on with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.
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