Other AAD users are unable to join AAD joined device

David Bemenderfer 6

Device is joined to AAD with primary user. Added additional users in Windows 11 Pro under Settings > Accounts > Other Users > Work or School Users -> Add a Work or School account. Additional AAD user adds successfully and resolves to the correct name. Reboot laptop and attempt to log in with the AAD account but unsuccessful. Returns error such as "Invalid Username or Password."

JimmySalian-2011 41,926 Reputation points

2022-09-03T12:23:03.077+00:00

Hi,

I am assuming it is only AAD Joined and not Hybird?

Did you tried with UPN of your account?

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David Bemenderfer 6 Reputation points

2022-09-03T17:27:38.407+00:00

This is exclusively AAD Joined.

I've tried AzureAD\andreas@Company portal .com, andreas@Company portal .com, and AzureAD\Andreas (the account name resolved on the local pc when adding the "other" user).
David Bemenderfer 6 Reputation points

2022-09-14T03:21:39.457+00:00

We requested that this issue be escalated through Microsoft support. How do we resolve this issue?
Givary-MSFT 28,486 Reputation points Microsoft Employee

2022-09-28T10:44:39.98+00:00

@David Bemenderfer Apologies for the delay in handling this issue, wanted to check did your issue got resolved or you need any further assistance let me know.
David Bemenderfer 6 Reputation points

2022-09-28T11:53:46.85+00:00

This issue has not been resolved.
Givary-MSFT 28,486 Reputation points Microsoft Employee

2022-09-29T10:05:11.997+00:00

@David Bemenderfer Lets connect offline, I have shared the details.
Ricardo Nunes 0 Reputation points

2023-10-12T14:19:22.3166667+00:00

I have exactly the same issue ongoing on my AAD.

We are trying to login with AAD Joined devices, but we are not able to do it.

Always get the message: “invalid username or password”. Anyone can help?
David Bemenderfer 0 Reputation points

2023-10-12T14:22:21.9966667+00:00

Who is your AAD reseller? Or is this direct with Microsoft?
Ricardo Nunes 0 Reputation points

2023-10-12T15:33:25.11+00:00

It is direct with Microsoft
David Bemenderfer 0 Reputation points

2023-10-12T15:57:39.46+00:00
We had 2 scenarios cause this.

We had an account issue with our tenant with a 3rd party Microsoft partner. Our profile had been setup through a partner subscription instead of a separate tentant. When we moved to Microsoft direct, the issue resolved.

We had a client decide to subscribe to M365 through GoDaddy instead of Microsoft and nothing would work. Once we transitioned them to Microsoft direct, the issue was resolved.

Takeaway, it most likely relates to you tenant account setup.