Outlook PWA reinstall

Jérôme Lucas 6 Reputation points
2022-09-05T10:25:52.673+00:00

I have changed my computer and now I can't reinstall PWA outlook app in chrome : the install button never appear in the bar as it was in the past. How to force its installation?

Office Development
Office Development
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Development: The process of researching, productizing, and refining new or existing technologies.
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Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. ChristyZhang-MSFT 21,591 Reputation points Microsoft Vendor
    2022-09-06T01:46:19.027+00:00

    Hi @Jérôme Lucas ,

    Welcome to our forum!

    Based on my test in Chrome, after I logged in to outlook.office.com, I can install the Outlook PWA successfully. Which install button do you mean? Is it in the below figure?
    238004-4.png
    238005-5.png

    In order to further confirm if the issue is related to Chrome, it's suggested that you could try in other browser(such as Edge) to check if you can install PWA successfully.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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    1 person found this answer helpful.
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  2. Jérôme Lucas 6 Reputation points
    2022-09-06T10:18:39.17+00:00

    I have founded how to solve my issue : It's due the fact that the Outlook App was installed before on an other chrome on an other computer. To solve the problem tap "chrome://apps/" in the URL and then right-clic on the Outlook App to re-install it.

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  3. ChristyZhang-MSFT 21,591 Reputation points Microsoft Vendor
    2022-09-07T02:23:17.783+00:00

    Hi @Jérôme Lucas ,

    Glad to hear this issue has been resolved!
    Thanks for the sharing.


    However, due to a recent update in forum policy, the question author now is not able to accept their own answers.

    So I have written a brief summary of the solution this issue. Please feel free to accept it as the answer, which would benefit others who also has similar issues in forum.

    Issue:
    Can't reinstall PWA outlook app in chrome

    Solution:
    It's due the fact that the Outlook App was installed before on an other chrome on an other computer. To solve the problem tap "chrome://apps/" in the URL and then right-clic on the Outlook App to re-install it.

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  4. e.men 1 Reputation point
    2022-10-21T14:19:40.673+00:00

    @ChristyZhang-MSFT

    Having the same issue here both on chrome and edge. I removed the app from chrome://apps so cant try reinstall.

    Looking at dev tools there is the below issue?

    -------------------

    Request URL:https://outlook.office.com/mail/manifests/pwa.json?culture=en-gb
    Request Method: GET
    Status Code: 404
    Remote Address: 40.100.174.194:443
    Referrer Policy: no-referrer

    ------------------

    Chrome Version 106.0.5249.119 (Official Build) (64-bit)

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  5. Chris Nott 1 Reputation point
    2022-11-30T15:32:57.25+00:00

    I am also seeing this. I have a new computer - I previously had the PWA installed in Edge on my old computer. I am unable to install it in Edge on my new one. It is not listed as being installed and therefore I cannot reinstall. I also see the 404 error the same as reported by @e.men - the body returned in that error is

    <Error>  
        <Code>  
            BlobNotFound  
        </Code>  
        <Message>  
            The specified blob does not exist.  
            RequestId:f2719fe0-401e-0062-56ae-0408e6000000  
            Time:2022-11-30T11:29:19.4996932Z  
        </Message>  
    </Error>  
    

    I know I can install as a generic app by using the Apps > Install this site as an app, but seems like somehting more fundamental is at play here. How can I resolve this issue?