Word macros failing

Ryan Wilderman 156 Reputation points

I have several users that use mail macros on a regular basis for mailing out legal documents. They are all using Office 365 for apps. Word Trust center is set to allow macros. Starting today, some of the users started receiving the "The macros in this project are disabled. Please refer to the online help or documentation of the host application to determine how to enable macros."
If I go into Word -> Trust Center Settings, macros are still set to on.
Anyone have any suggestions?

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
899 questions
0 comments No comments
{count} votes

6 answers

Sort by: Most helpful
  1. Charles Kenyon 2,581 Reputation points

    Except for short-term testing, you should never allow all macros.
    See https://learn.microsoft.com/en-us/DeployOffice/security/internet-macros-blocked

    0 comments No comments

  2. Emily Hua-MSFT 27,546 Reputation points

    Hi @Ryan Wilderman

    > If I go into Word -> Trust Center Settings, macros are still set to on.

    Do you choose the option of "Enable all macros"?

    Could you please tell us where is the document with macros stored?
    I suggest you add the storage path into trusted location for a test. (Word > File > Options > Trust Center > Trust Center Settings > Trusted Locations > Add new location.)

    I also suggest you try to copy the macros from VBA editor (Alt+F11) and paste code into a new local and blank document, then check the issue again.

    Any updates, welcome to let us know.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments

  3. Ryan Wilderman 156 Reputation points

    Yes, enable all macros. The macros are stored within word. We have about 40 of them, Word -> View -> Macros -> View Macros.

  4. Ryan Wilderman 156 Reputation points

  5. Ryan Wilderman 156 Reputation points

    2208 Build 16.0.15601.20078

    Seems that the problem went away last week and now has returned.