Customers facing issues with outlook emails having secure links being flagged as Junk

Rups 1 Reputation point
2022-09-07T13:18:50.753+00:00

Hello

I am trying to send email to my customers via the Outlook and the customers are sending emails to their clients and have been facing issue where the email body contains secure web links like (https://go.axel.network/#/shares/8c78aced-effb-49bd-a13f-8bf3e49d6af9/entries/) with their documents. The emails are being landed in Junk folder. Whereas if the normal emails without the links are delivered fine.

Please advice how to resolve these issues. This helps many users who are facing same or similar issues.

Thank you in advance
Rups

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Faery Fu-MSFT 17,021 Reputation points Microsoft Vendor
    2022-09-08T06:18:06.66+00:00

    Hi @Rups ,

    Welcome to our forum!

    In order to verify the issue, please provide some related information:

    What type of account are you using? Is it an Exchange Online account?
    Do some users have this problem or do all users have this problem?
    Have you ever tried sending another safe link?

    Check if the user configured any junk email settings. you could let the user manually configure safe sender or admin can use powershell to meet this need as well.

    Detailed information can be seen here:
    Block or allow (junk email settings)
    Configure junk email settings on Exchange Online mailboxes

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