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system test error

Vik Bhasin 21 Reputation points
2020-09-19T17:52:23.923+00:00

I am getting an error message when I try to run the system test. The error states:

asusscreenpadservice.exe is not allowed to run during the administration of the exam. The browser has been shut down and a security violation has been logged. To continue testing, terminate this process or contact support for assistance"

I am using an Asus Zenbook that has a touch pad with a screen however, I had already disabled the screen but am still seeing this error during the system test

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,161 questions
Accepted answer
  1. Dale Kudusi 3,226 Reputation points
    2020-09-21T07:01:25.287+00:00

    Hi
    You could try this troubleshooting method by ASUS:
    https://www.asus.com/support/FAQ/1041344/

    It’s best to contact ASUS for more in-depth support:
    https://www.asus.com/support/

    Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information

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