477,311 questions

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2 answers One of the answers was accepted by the question author.

Can’t sign in after changing to a new phone

I recently changed to a new phone, and now I can’t sign in to my Microsoft account. When I try to sign in, it asks me to approve the MFA request, but I no longer have access to my old phone. I’m stuck in a loop and can’t complete the sign-in…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-07T02:44:29.4733333+00:00
Grey Shane 25 Reputation points
commented 2026-08-07T04:39:56.1566667+00:00
Darren Bruce 1,490 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Trying to reinstall Office 2019 and got 365

I have been having issues with my computer. Went to Microsoft to reinstall my Office 2019 for Mac but it downloaded 365 and wants me to subscribe. How do I get my 2019 back? Also version downloaded did not have any of my old emails.

Microsoft 365 and Office | Other
asked 2025-12-04T19:47:39.2933333+00:00
Cheryl Pontes 25 Reputation points
commented 2026-08-07T03:33:21.8633333+00:00
Bridgette Hoshont'omba 0 Reputation points
2 answers One of the answers was accepted by the question author.

Outlook email created off of my Gmail?

When I go to login to Outlook in my Microsoft Edge, I went to login with my Gmail account, but then it had me add @outlook.com to the end of the first part that comes before @gamil.com. It seems to have created an outlook email account that doesn't show…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-06T01:08:06.8033333+00:00
Jeffrey Smith 40 Reputation points
accepted 2026-08-07T02:21:22.3033333+00:00
Jeffrey Smith 40 Reputation points
1 answer One of the answers was accepted by the question author.

Sole Global Administrator locked out - MFA SMS blocked with error 399287

Hello, I am the sole Global Administrator of my Microsoft Entra tenant and I am locked out because SMS MFA is blocked. Tenant domain: hoangdaicntt.onmicrosoft.com Administrator: @hoangdaicntt.onmicrosoft.com The password is correct and I still own the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-06T09:09:54.2233333+00:00
Đại Hoàng 20 Reputation points
accepted 2026-08-07T01:53:46.0433333+00:00
Đại Hoàng 20 Reputation points
1 answer One of the answers was accepted by the question author.

i want to get refund for my business account

I just checked my account and realized I was charged twice for the new subscription, and I am the sole administrator of the account. I would like a refund. Please help me contact the billing team.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-06T05:12:24.8633333+00:00
CJ Steven 20 Reputation points
accepted 2026-08-07T01:45:01.53+00:00
CJ Steven 20 Reputation points
1 answer One of the answers was accepted by the question author.

Exchange HCW using 2 Exchange 2016 edge servers (stmp1.domain.com and smtp2.domain.com)

Hi All, Looking for some Exchange hybrid configuration wizard guidance. Scenario: EWS published using hybrid.domain.com 2x Edge Servers configured using dedicated FQDNs - edge1.domain.com and edge2.domain.com If I want high availability for SMTP/Edge…

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,400 questions
Exchange | Exchange Server | Other
Exchange | Exchange Server | Other

A robust email, calendaring, and collaboration platform developed by Microsoft, designed for enterprise-level communication and data management.Miscellaneous topics that do not fit into specific categories.

1,651 questions
Exchange | Exchange Server | Management
Exchange | Exchange Server | Management

The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.

8,202 questions
Exchange | Hybrid management
Exchange | Hybrid management

The administration of a hybrid deployment that connects on-premises Exchange Server with Exchange Online, enabling seamless integration and centralized control.

2,457 questions
asked 2023-01-11T10:53:10.8+00:00
Azhar Pasha Syed 40 Reputation points
accepted 2026-08-07T01:37:06.96+00:00
Azhar Pasha Syed 40 Reputation points
1 answer One of the answers was accepted by the question author.

Custom RBAC Role cannot view pipeline executions under Monitor tab in Azure Data Factory Studio

Hi team, We created a custom Azure RBAC role to allow users to trigger and monitor pipeline executions in Azure Data Factory. However, users assigned to this role are unable to view any pipeline execution history under the Monitor > Pipeline runs tab…

Azure Role-based access control
Azure Role-based access control

An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.

1,183 questions
asked 2026-08-06T19:35:58.6066667+00:00
Joel Rueda Gonzalez 25 Reputation points
commented 2026-08-07T01:19:56.18+00:00
Joel Rueda Gonzalez 25 Reputation points
3 answers One of the answers was accepted by the question author.

How to get a refund for Office 365

I thought I cancelled my subscription but didn't. I did not want to renew. Who can I talk to about getting a refund?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-02T15:14:43.47+00:00
Jeff Dimarco 20 Reputation points
answered 2026-08-07T01:19:19.5666667+00:00
Ji young Hong 0 Reputation points
1 answer One of the answers was accepted by the question author.

Question on deletion of classic profile after Migration to standard

Hi, Need help if I can delete the classic profile after migration to standard SKU. Is there anything which I need to update anywhere?

Azure Front Door
Azure Front Door

An Azure service that provides a cloud content delivery network with threat protection.

1,231 questions
asked 2026-08-06T23:59:10.4966667+00:00
Anubhav Aggarwal (TATA CONSULTANCY SERVICES LTD) 105 Reputation points Microsoft External Staff
accepted 2026-08-07T01:08:49.97+00:00
Anubhav Aggarwal (TATA CONSULTANCY SERVICES LTD) 105 Reputation points Microsoft External Staff
3 answers

Publisher Files not converting to PDF

Publisher will not allow me to save as a pdf file. "Publisher cannot save this file." I have adobe acrobat on my computer. How do I fix this problem?

Microsoft 365 and Office | Publisher | Other
asked 2026-05-14T14:50:09.6633333+00:00
Don Kimble 0 Reputation points
commented 2026-08-07T01:01:29.7866667+00:00
Megan De Marco 0 Reputation points
1 answer One of the answers was accepted by the question author.

Questions Regarding Transcript Graph Access and Speaker Attribution Configuration

Regarding the following two settings: Transcript API access → Microsoft Graph access = On Include speaker attribution = On Could you please help clarify the following questions? Do either of these settings incur any additional licensing or usage…

Microsoft Security | Microsoft Graph
asked 2026-08-04T11:59:15.9366667+00:00
Wang, Qinjie 240 Reputation points
accepted 2026-08-07T00:59:40.2533333+00:00
Wang, Qinjie 240 Reputation points
2 answers

Sorry word can't open this document because it's too big

Unable to edit the MS Word document online. The file size 900KB

Microsoft 365 and Office | Word | For business | Windows
asked 2023-08-23T10:26:47.1166667+00:00
Sandip Tawade 1 Reputation point
recommended 2026-08-07T00:32:03.4566667+00:00
Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Bug Report regarding borders

BUG REPORT Title: Paragraph borders render incompletely / broken on left and right sides after recent update (affects existing documents) Description: After a recent Microsoft 365 / Word update, paragraph borders no longer display correctly. The top and…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-06T20:11:43.38+00:00
terry unrein 20 Reputation points
commented 2026-08-07T00:26:02.8366667+00:00
Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
2 answers One of the answers was accepted by the question author.

My son's Microsoft account has disappeared from our Family Safety portal and he can no longer log in to any Microsoft services

Hello, We pay for a Microsoft 365 Family subscription. I am the "family organiser" for our account. I created a Microsoft account and Outlook email address for my son in 2020. I have the confirmation email in my Outlook inbox. His account is no…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

296 questions
asked 2026-08-05T18:01:04.3866667+00:00
Mike 40 Reputation points
accepted 2026-08-07T00:18:04.8433333+00:00
Mike 40 Reputation points
2 answers One of the answers was accepted by the question author.

How To Save Read Only Word Doc As Editable (Word online used with Teams)

Good afternoon, everyone, I've been going round and round with this for a couple weeks now and hope your collective wisdom can help me. I have several Word docs saved to our Teams site. They are templates. (I know you can save them as templates in…

Microsoft 365 and Office | Word | For business | Windows
asked 2025-10-13T19:52:43.34+00:00
StormeSixx 20 Reputation points
commented 2026-08-07T00:10:01.4966667+00:00
Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Repeated unsuccessful attempts to install 2026-07 .NET Framework Security Update (KB100998)

2026-07 .NET Framework Security Update (KB5100998) Failed to install on ‎8/‎3/‎2026 - 0x800f0920

Windows for home | Windows 11 | Windows update
asked 2026-08-03T21:43:00.0366667+00:00
Michael D Bailey 75 Reputation points
accepted 2026-08-06T22:44:20.2133333+00:00
Michael D Bailey 75 Reputation points
1 answer One of the answers was accepted by the question author.

How to exit safe boot without display Windows 11

Recently my laptop started only showing bright flashing colours over the whole screen. Looking online this seems to be a problem with either the display drivers or the display. Connecting to an external monitor worked and I was able to use this to try to…

Windows for home | Windows 11 | Settings
asked 2025-12-06T20:45:41.6666667+00:00
ryan davies 25 Reputation points
commented 2026-08-06T22:14:32.28+00:00
Patty Martin 0 Reputation points
1 answer One of the answers was accepted by the question author.

How can I move my child account to another parent one?

Hiii, I have an issue considering my account (I’m 13 going on 14). So my child account has parental controls as most child accounts do, however these were set my father. However my father died two years ago and nobody (by nobody I mean my mother) can get…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-06T11:49:58.9133333+00:00
Holly 20 Reputation points
commented 2026-08-06T22:04:17.0266667+00:00
Holly 20 Reputation points
1 answer One of the answers was accepted by the question author.

Access to Visio

I don't believe Visio is included in my subscription. What is the best way to add it for personal use?

Microsoft 365 and Office | Visio | For home | Other
asked 2026-08-04T18:56:27.9866667+00:00
Bryan Carter 20 Reputation points
commented 2026-08-06T21:42:23.89+00:00
Ruby Nguyen 2,045 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Unable to delete Azure VPN gateway

Hello, I created an Azure Virtual Network Gateway in North Europe. The initial deployment failed with: Provisioning state: Failed Error code: InternalServerError The gateway resource still exists, but I cannot update or delete it. I have already…

Azure VPN Gateway
Azure VPN Gateway

An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.

2,175 questions
asked 2026-08-06T18:15:20.56+00:00
Andrei 21 Reputation points
accepted 2026-08-06T21:25:17.78+00:00
Andrei 21 Reputation points