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Requesting a Refund for my purchase

I need a refund for a Microsoft Store app purchase. I purchased VirtualTablet and would like to request a refund. I purchased VirtualTablet from Microsoft Store for ₹264 on September 9, 2026. The app does not work with my iPad/Windows setup, and I would…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-15T14:54:52.09+00:00
SUJAL NAYAK 0 Reputation points
answered 2026-09-15T15:27:45.15+00:00
SD - IA 179.4K Reputation points Independent Advisor
1 answer

Certificate of Tax Residence for year 2025 and 2026 - Microsoft Regional Sales Pte Ltd (SGP entity)

Dear Microsoft Team We kindly request a Certificate of Tax Residency for 2026 and 2025 for withholding tax compliance purposes (Microsoft Regional Sales Pte Ltd - SGP entity). Please provide the certificate applicable, preferably issued by the relevant…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T09:56:58.52+00:00
Shubham Maheshwari 0 Reputation points
answered 2026-09-15T15:27:26.98+00:00
Kai-L 19,155 Reputation points Microsoft External Staff Moderator
4 answers

How can I download Windows 11 Pro media creation tool

How can I download Windows 11 Pro media creation tool to conduct a clean install of Windows 11 Pro?

Windows for business | Windows Client for IT Pros | Devices and deployment | Other
asked 2026-02-13T20:33:57.83+00:00
pc 0 Reputation points
answered 2026-09-15T15:24:24.8666667+00:00
GTS-NJ 905 Reputation points Volunteer Moderator
3 answers

PC freezes when playing games on steam

Log Name: System Source: Microsoft-Windows-Hyper-V-Hypervisor Date: 07/09/2026 20:36:08 Event ID: 167 Task Category: None Level: Warning Keywords: (70368744177664) User: SYSTEM Computer: …

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-07T19:56:52.2866667+00:00
mark holden 20 Reputation points
commented 2026-09-15T15:22:09.6866667+00:00
mark holden 20 Reputation points
1 answer

BitLocker dropping into recovery mode after hypervisor updates

BitLocker drops straight into recovery mode on startup every time we apply hypervisor security updates because the update alters the PCR 11 measurement logs. I would like to know how to suspend BitLocker prior to system updates and refresh the PCR…

Windows for business | Windows 365 Enterprise
asked 2026-09-15T14:33:07.7766667+00:00
Islada Vies 0 Reputation points
answered 2026-09-15T15:21:09.3966667+00:00
Tracy Le 12,325 Reputation points Independent Advisor
3 answers

Windows Firewall not working after updating to windows 11

Windows 11 25H2 build 26200.9168. Windows Defender Firewall service (MpsSvc) remains stuck in STOP_PENDING after reboot and after an in-place Windows repair reinstall. MpsSvc reports service-specific error 87 (“The parameter is incorrect”), and Event…

Windows for home | Windows 11 | Performance and system failures
asked 2026-08-20T08:24:09.71+00:00
Luna Stardust 10 Reputation points
commented 2026-09-15T15:18:03.4+00:00
KRISHNA VISHWAKARMA 0 Reputation points
1 answer

Verification code

Good morning! I'm trying to sign in but it wants to send a verification code but I do not have access to my old phone.

Microsoft Security | Microsoft Authenticator
asked 2026-09-15T15:16:22.86+00:00
Sara Kassahun 0 Reputation points
answered 2026-09-15T15:16:35.76+00:00

AI answer

1 answer

Problema di accesso con Microsoft Authenticator

Sono l'unico Amministratore Globale del mio tenant aziendale. Ho resettato il telefono e non posso più configurare l'app Microsoft Authenticator. Sono bloccato sulla richiesta del codice MFA. Chiedo che il ticket venga escalato immediatamente al Data…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T14:38:43.97+00:00
Carlo Bortolami 0 Reputation points
answered 2026-09-15T15:14:53.58+00:00
Aetherin 1,735 Reputation points Independent Advisor
1 answer

Outlook Login Error

Correlation Id: [Moderator note: Personally Identifiable Information removed] Timestamp: 2026-08-03T13:47:43.000Z DPTI: [Moderator note: Personally Identifiable Information removed] Message: An unexpected error occurred. Tag: 7ita9 Code: 3399811147

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-08-03T13:50:26.6333333+00:00
Wesley McKee 0 Reputation points
answered 2026-09-15T15:14:48.7366667+00:00
Jubril Hall-Robinson 0 Reputation points
1 answer

suspected tenat compromise/unauthorized global administrador takeover

Precisamos abrir um incidente crítico de segurança para recuperação administrativa de um tenant Microsoft 365. Após um ataque, nossa organização perdeu o acesso de Administrador Global e essa permissão foi concedida a uma pessoa não autorizada. Não…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T14:50:39.2733333+00:00
Maycon Januário 0 Reputation points
edited an answer 2026-09-15T15:13:43.6266667+00:00
Helen Luu 2,865 Reputation points Independent Advisor
2 answers

My microsoft account got stolen

Hi, My microsoft account got stolen a bit earlier this year and the email and password were changed. I tried getting it back then but it did not work and I've been trying to do the same these days. The recovery form is of no help since the email…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-15T14:14:59.24+00:00
Shark 0 Reputation points
commented 2026-09-15T15:09:55.84+00:00
DaveM121 932.6K Reputation points Independent Advisor
2 answers

old explorer without tabs option after windows 26H2 26300.9539 update (insider release preview)

after installing 26300.9539 updater from windows update in insider release preview of 26H2 my explorer became ugly and as far i know it is the old explorer with new UI not loading so i miss tabs option i did full reset of vivetools and other than…

Windows Insider program | Windows Insider preview | Desktop environment and Start menu
asked 2026-09-11T13:34:10.4433333+00:00
taha khalid 20 Reputation points
answered 2026-09-15T15:08:12.21+00:00
taha khalid 20 Reputation points
1 answer

Can't open local IP address in Internet Explorer mode.

I can't open a local page from my NVR via IP address as it can't be added to the "Add Page" in Internet Explorer Settings. Anyone been here before? Graham

Microsoft Edge | Other | Windows 11
asked 2026-01-04T11:17:18.6066667+00:00
graham southall 0 Reputation points
commented 2026-09-15T15:06:54.3566667+00:00
John Hobart 0 Reputation points
1 answer

Closed user story and tasks from 9/25 is showing up in 9/26 sprint backlog.

We have a Closed user story and part of its closed tasks from 9/25 is showing up in 9/26 sprint backlog. Sprint iteration on closed story correctly reflects last year. Why would this be populating in current 2026 sprint?

Azure DevOps
asked 2026-09-10T18:03:53.1566667+00:00
Cindy Combs 0 Reputation points
edited an answer 2026-09-15T15:05:15.9733333+00:00
Tejaswini Billakurthi 670 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

How can I reduce API latency in an Azure Functions application?

I’m working with an Azure Functions application that exposes several HTTP APIs and some endpoints are taking longer than expected to respond. The APIs perform database queries and call a few external services, so the latency varies depending on the…

Azure API Management
Azure API Management

An Azure service that provides a hybrid, multi-cloud management platform for APIs.

2,838 questions
asked 2026-09-14T14:19:15.2733333+00:00
Raza987 20 Reputation points
accepted 2026-09-15T15:04:00.7666667+00:00
Raza987 20 Reputation points
1 answer

Unable to save or print excel files

I am unable to save or print excel files - greyed out commands. I have Microsoft 365 and renewed my licence in January 2026 As I am 84 and not computer literate I would like someone to talk me through this problem please

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-09-15T14:31:32.6533333+00:00
Michael Cookson 0 Reputation points
answered 2026-09-15T15:03:30.7466667+00:00
DaveM121 932.6K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Azure devops release pipeline not loading

the page for Azure pipeline releases does not load for the past 2 hours at least there is no indication in status for outage

Azure DevOps
asked 2026-08-31T18:09:58.35+00:00
Or Sason 20 Reputation points
accepted 2026-09-15T15:01:11.2033333+00:00
Or Sason 20 Reputation points
2 answers

editing won't work powerpoint

my coursework is due and powerpoint is saying 'you cannot edit this document. nothing is working

Microsoft 365 and Office | PowerPoint | For education | Other
asked 2026-09-14T08:14:32.7366667+00:00
THEA LANGTON 0 Reputation points
commented 2026-09-15T14:59:03.7+00:00
Killian N 4,145 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Request for moderator review of deleted SCM question 6003430

My Windows Service Control Manager documentation question displays a notice stating that it was deleted for a Code of Conduct violation. Affected question: Windows SCM question 6003430 Could a moderator review the removal and identify the specific rule…

Community Center | Discuss the Q&A site | Other feedback
asked 2026-09-15T05:00:03.9633333+00:00
Chris Terrell 80 Reputation points
accepted 2026-09-15T14:58:45.2533333+00:00
Chris Terrell 80 Reputation points
0 answers

Office 2021 showing after I install 365 premium

After I install 365 premium, office 2021 still is listed in the account info.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-15T14:21:40.91+00:00
Mark M 0 Reputation points
commented 2026-09-15T14:58:00.2066667+00:00
EmilyS726 267.8K Reputation points Independent Advisor