24,532 questions
2 answers
My HP laptop suddenly is no longer detecting my addtional external monitor
My HP laptop suddenly is no longer detecting my addtional external monitor which is connected by a cable? Nothing seems to work to resolve it.
Windows for home | Windows 11 | Devices and drivers
asked
2026-09-18T19:19:30.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 18%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESF%3C/text%3E%3C/svg%3E)
Stuart Friedman
0
Reputation points
answered
2026-09-18T19:55:54.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
124.5K
Reputation points
Independent Advisor
2 answers
Unable to Add Billing Address
Why am I unable to add billing address to my microsoft account? It repeatedly says "its not you, its us". Can you help please. thank you.
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,177 questions
asked
2026-09-18T19:22:02.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 96%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Ankur Mutreja
0
Reputation points
answered
2026-09-18T19:55:24.26+00:00
EmilyS726
269.5K
Reputation points
Independent Advisor
2 answers
I do not have the descriptive statistics option
I am completing a school assignment. There is no descriptive statics options. There is no where to add it in.
Microsoft 365 and Office | Excel | For education | MacOS
Microsoft 365 and Office | Excel | For education | MacOS
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
459 questions
asked
2026-09-18T19:22:27.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 14.000000000000002%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Courtney Long
0
Reputation points
answered
2026-09-18T19:52:55.9033333+00:00
Bob Jones AKA CyberTaz MVP
437.7K
Reputation points
0 answers
My Microsoft Office application keeps crashing whenever I try to open a specific document. How can I fix this issue?
To troubleshoot the issue of Microsoft Office crashing when opening a specific document, you can try the following steps: **Open Office Application in Safe Mode**: Try opening the Office application (e.g., Word, Excel) in safe mode. Safe mode disables…
Microsoft 365 and Office | Word | For education | Android
Microsoft 365 and Office | Word | For education | Android
A family of Microsoft word processing software products for creating web, email, and print documents.
134 questions
asked
2024-05-13T05:38:22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
3 answers
Contact names fail to add to chats
When I try to start a chat with some contacts, their names will not add to the 'TO' line. When I try to add them, their name appears in the suggested list with 'invite' beside it but I cannot add them to the 'TO' line. Any suggestions?
Microsoft Teams | Microsoft Teams for business | Chats | Other
Microsoft Teams | Microsoft Teams for business | Chats | Other
Additional chat-related features and issues within Microsoft Teams for business
1,295 questions
asked
2026-09-08T12:03:46.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 86%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Ken
0
Reputation points
commented
2026-09-18T19:48:36.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 30%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Ruby Nguyen
2,720
Reputation points
Independent Advisor
1 answer
REQUESTIN REFUND
Please confirm: Only one $129.99 annual membership is active. All other $129.99 charges have been refunded. The refunds have been processed successfully. Thank you for your assistance.
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,177 questions
asked
2026-09-18T19:12:29.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 12%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYM%3C/text%3E%3C/svg%3E)
Yolanda Montes
0
Reputation points
answered
2026-09-18T19:45:15.6966667+00:00
EmilyS726
269.5K
Reputation points
Independent Advisor
2 answers
Where are my photo files?
Photo files from last year are no longer on my hard drive.
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,198 questions
asked
2026-09-18T19:00:44.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 53%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
jonathan nelson
0
Reputation points
answered
2026-09-18T19:41:37.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
88,720
Reputation points
Independent Advisor
1 answer
MP4 upload support
I am building an agent to convert Word/PDF content into a SCORM file. Some of the content has videos that need to be embedded into the course. I have been successful at generating a viable file for the course structure but have not been able to get the…
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,757 questions
asked
2026-09-18T14:57:37.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 28.000000000000004%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Robbie Kohart
0
Reputation points
answered
2026-09-18T19:35:02.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
5,630
Reputation points Microsoft External Staff
Moderator
2 answers
How to stop emails being automatically moved to Deleted Items
Random different emails from a variety of senders are automatically being transferred to Deleted Items. This is not happening every day or to all emails.
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,777 questions
asked
2026-09-18T18:56:31.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 48%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
Nigel Holland
0
Reputation points
answered
2026-09-18T19:32:18.0066667+00:00
EmilyS726
269.5K
Reputation points
Independent Advisor
2 answers
Windows 11 Camera won't save pictures
Error Message: PhotoCaptureFileCreationFailed
Windows for home | Windows 11 | Apps
2,407 questions
asked
2026-06-19T19:17:47.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 50%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Marissa Armstrong
0
Reputation points
commented
2026-09-18T19:26:43.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 14.000000000000002%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Andrew Hart
0
Reputation points
2 answers
Excel read only issue
I have a current up to date Microsoft subscription that I use on 2 computers. One of the computers is having an issue where my excel spreadsheets are read only and I can't figure out how to remove the read only. I have no issues with this on the other…
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,975 questions
asked
2026-09-18T16:28:44.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 62%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
CHARLES TOBIN
0
Reputation points
answered
2026-09-18T19:26:34.66+00:00
Bulldog
4,740
Reputation points
1 answer
i need a refund refund
i need a refund for an app accidently purchased frm microsoft store
Windows for home | Windows 11 | Apps
2,407 questions
asked
2026-09-18T18:49:15.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 69%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
SHAURYA BANYAL
0
Reputation points
answered
2026-09-18T19:23:00.57+00:00
EmilyS726
269.5K
Reputation points
Independent Advisor
0 answers
Windows Update Failure
Issue: Windows Update Failure You're encountering persistent issues with Windows Update failing to install updates on your computer. Despite repeated attempts, the updates fail to install, and you're seeking assistance to troubleshoot this issue.…
Windows for home | Windows 10 | Performance and system failures
42,864 questions
asked
2024-05-17T03:48:20+00:00
Anonymous
2 answers
OpenSearch Cluster Status Showing Yellow Due to Unassigned Replica Shards
Hello, I have a question about our OpenSearch cluster status. Currently, the OpenSearch cluster is showing a yellow status because some replica shards are unassigned. I understand that the yellow status means the primary shards are allocated, but one or…
Windows for business | Windows Server | Devices and deployment | Configure application groups
asked
2026-09-18T15:54:57.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 55.00000000000001%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
Leo Walker
40
Reputation points
answered
2026-09-18T19:19:13.28+00:00
Allan Solomon Mejia
10,145
Reputation points
0 answers
How can I transfer my 2FA codes from Microsoft Authenticator, to another authenticator?
Hi! I would like to transfer my 2FA codes from Microsoft Authenticator, to another authenticator. MY codes are backed up to my Microsoft account. I would like to keep the codes on Microsoft Authenticator, but having it on another. Thank you!
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,537 questions
asked
2026-09-18T19:18:41.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SLevente001
0
Reputation points
asked
2026-09-18T19:18:41.4566667+00:00
SLevente001
0
Reputation points
1 answer
Bring back this feature
i know that the lastest windows photos update hides some bloats, but THE IMAGE SIZE IS NOT THE BLOAT, IT'S AN EXTREMELY IMPORTANT FEATURE In terms of the interface, this update is excellent; it hides unnecessary features like disigner, slopilot and even…
Windows for home | Windows 11 | Apps
2,407 questions
1 answer
I need windows 11 iso image file
Hello,I am in Iran and I cannot download Windows 11 from the official Microsoft download page because of regional restrictions. The Media Creation Tool also fails with error 0xC1900500-0x20000. Could you please provide a temporary direct download link…
Windows for home | Windows 11 | Licensing and activation
5,347 questions
asked
2026-09-18T17:41:53.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 78%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
arashmidos midos
0
Reputation points
answered
2026-09-18T19:11:58.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 67%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Ruwim.B
6,905
Reputation points
Volunteer Moderator
1 answer
I WANT to change my payment method and I can't please contact me
Hello I lost my credit card and you were unable to collect the €4.44 TEAMS subscription because it was refused. I now have the new number of my new card but I can't get into your system to change it. Thank you for calling me back to help me with this.
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,313 questions
asked
2026-08-26T13:48:49.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 85%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EED%3C/text%3E%3C/svg%3E)
Ellis Dorothy
0
Reputation points
recommended
2026-09-18T19:11:28.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 46%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alexandra T
0
Reputation points Microsoft External Staff
Moderator
1 answer
How to receive emails on Eudora since upgrading to Microsoft 11
Cannot receive emails on Eudora since upgrading to Microsoft 11
Windows for business | Windows Client for IT Pros | User experience | Other
asked
2023-11-19T03:58:46.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 57.99999999999999%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Keith Sabourin
0
Reputation points
commented
2026-09-18T19:11:00.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 50%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHW%3C/text%3E%3C/svg%3E)
Hans Wurst
0
Reputation points
2 answers
Managed Chrome browser failing to install required security extension via GPO
I need to resolve an issue with managed Google Chrome browsers across our Windows workstations following a recent Group Policy rollout. It says the enterprise policy fails to automatically push and install the required corporate security extension,…
Windows for business | Windows Client for IT Pros | Directory services | Active Directory
asked
2026-09-18T17:50:38.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 17%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Sarah Williams
40
Reputation points
answered
2026-09-18T19:06:15.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 36%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Tracy Le
13,050
Reputation points
Independent Advisor