6,823 questions
1 answer
Need new product key
My Dell laptop was an old company computer and now I am getting a message that I need a new product key. Not sure why this is so difficult to obtain a new product key but can't figure out how to do this. Thank you.
Windows for home | Windows 10 | Licensing and activation
asked
2026-09-18T16:53:04.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 49%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
kay porter
0
Reputation points
commented
2026-09-18T21:36:18.4266667+00:00
Neil D
34,340
Reputation points
Volunteer Moderator
3 answers
When i search something with the windows key it loads forever
recently almost every time that i try to search something with the windows search bar it loads endlessly, the only way to somewhat fix this is to restart the PC until it works, however most of the time it just flat out doesn't. How can i fix this?
Windows for home | Windows 11 | Desktop, Start, and personalization | Start Menu
asked
2026-09-16T20:45:56.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 37%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Jacob Plunkett
40
Reputation points
answered
2026-09-18T21:36:12.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
John DeV
170.4K
Reputation points
Independent Advisor
1 answer
sign-in failed
Hi! I just asked for a free trial for Azure, introduced my financial data, received the message that I can sign in to my Azure Account, but I get a sign-in failed. What must I do to take advantage of my Azure account and continue to learn about Azure…
Azure | Azure Training
Azure | Azure Training
Training: Instruction to develop new skills.
3,331 questions
asked
2026-09-18T21:34:08.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 68%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Miguel Angel Oros Hernandez
0
Reputation points
answered
2026-09-18T21:34:24.26+00:00
AI answer
1 answer
I cant open any of my documents
NOne of my excel or word documents will open. I keep getting error messages or it saying my credentials are incorrect. they ar4e not. even when I reset my pasword
Microsoft 365 and Office | Word | Other | Windows
Microsoft 365 and Office | Word | Other | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
2,948 questions
asked
2026-09-18T20:42:40.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 81%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Chris MacCall
0
Reputation points
answered
2026-09-18T21:31:07.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
88,820
Reputation points
Independent Advisor
4 answers
MS 365 Office applications no longer save
All the MS365 Office applications no longer save. My subscription does not run out until March next year, so what do I have to do in order to resolve the problem?
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,882 questions
asked
2026-09-18T15:34:18.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 78%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
Geoff Wood
0
Reputation points
commented
2026-09-18T21:27:50.0066667+00:00
EmilyS726
270.5K
Reputation points
Independent Advisor
2 answers
My keyboard isnt working,what to do?
Hey,so i have been having a problem with my laptop keyboard.So till now i have been using an external keyboard but my other usb port is broken so i need to plug in my mouse but when i viewed the previous troubleshoots and found ou the method to run a…
Windows for home | Windows 11 | Accessibility
1,598 questions
asked
2026-02-06T15:29:13.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Sarandev NK
0
Reputation points
commented
2026-09-18T21:27:02.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 78%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mark Horvath
0
Reputation points
3 answers
WSUS on Server 2025 (downstream/autonomous) fails at SyncConfigUpdatesFromUSS with cert trust error — verified proxy, cert chain, and TLS all functional
Environment: Windows Server 2025, WSUS role (WID-backed downstream server) Configured as downstream, autonomous (not replica): IsReplicaServer=False, SyncFromMicrosoftUpdate=False, UpstreamWsusServerName set to internal upstream WSUS server, port…
Windows for business | Windows Server | Devices and deployment | System management components
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 88%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Is it possible to move minecraft java account to another microsoft account.
Hi, I have put my java minecraft account onto the wrong microsoft account after the forced migration, i was wondering if i would be able to have it put onto the proper microsoft account, thanks in advance.
Windows for home | Windows 11 | Accounts, profiles, and login
10,199 questions
asked
2026-09-18T20:44:25.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 3%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
kenny heath
20
Reputation points
answered
2026-09-18T21:24:11.5433333+00:00
John Jefferson Doyon
88,820
Reputation points
Independent Advisor
1 answer
I have error to open Word and Power Point on Mac
Screen: 1512.000000 x 982.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1512.000000, 982.000000 CrashedApp_Virtual_Memory_Size_MB: 477971.812500 CrashedApp_Resident_Memory_Size_MB: 167.859375 CrashedApp_Memory_Footprint_MB:…
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,827 questions
asked
2026-09-18T18:37:49.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 66%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sofy S
0
Reputation points
answered
2026-09-18T21:23:12.6766667+00:00
Allan Solomon Mejia
10,225
Reputation points
1 answer
One of the answers was accepted by the question author.
how to solve the run problem it dont let me click it
it dont let me click the run button on microsoft access.
Microsoft 365 and Office | Access | For home | Windows
Microsoft 365 and Office | Access | For home | Windows
A family of Microsoft relational database management systems designed for ease of use.
20,923 questions
asked
2026-09-18T21:04:35.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 15%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Marisol Lopez
20
Reputation points
commented
2026-09-18T21:19:06.3033333+00:00
Marisol Lopez
20
Reputation points
1 answer
One of the answers was accepted by the question author.
How can I download Micosoft SQL Server 2019 Express?
In the oficial link, when I try to download an error message "404 Not Found" appears.
SQL Server | Other
SQL Server | Other
Additional SQL Server features and topics not covered by specific categories
14,817 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 33%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
2 answers
All my controls on the Xbox rog ally changed over night
I went to sleep with the controls normal and just fine I woke up this morning and all of my controls are messed up A takes screenshots B shows my controls Y records clips its scary Because I just got this Xbox rog ally
Windows for home | Windows 11 | Devices and drivers
24,548 questions
asked
2026-04-28T01:30:14.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 6%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBV%3C/text%3E%3C/svg%3E)
Brandon Vallely
0
Reputation points
answered
2026-09-18T21:13:06.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 92%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Nor
0
Reputation points
2 answers
Failed to add a laptop to OneDrive, serial number
Hello, I bought a laptop yesterday, added it to my OneDrive, and then removed it for some reason. Today, I want to add it back to my OneDrive, but I cannot because the serial number I entered isn't recognized; that is the message on the screen. I checked…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,207 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 76%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
1 answer
Windows 11 Pro 25H2 Build 26200: VBS and Hypervisor remain running after all related features are disabled, preventing VMware nested virtualization
Hello Microsoft Support, I am experiencing an issue with Windows 11 Pro where Virtualization-Based Security (VBS) and the Microsoft hypervisor remain active even after I have disabled Hyper-V, VBS, HVCI/Memory Integrity, Credential Guard, Virtual…
Windows for business | Windows Client for IT Pros | Storage high availability | Virtualization and Hyper-V
asked
2026-09-18T20:07:58.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 1%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Shyam Narayan Gupta
0
Reputation points
answered
2026-09-18T21:10:53.2933333+00:00
Allan Solomon Mejia
10,225
Reputation points
2 answers
Microsoft 365
I'm trying to login in using a new email address but it's still linked to my personal account that's no longer active, therefore I cannot download nor login to Microsoft.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,295 questions
asked
2026-09-18T20:21:19.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 68%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Terry, LaTisha
0
Reputation points
answered
2026-09-18T21:09:14.1866667+00:00
EmilyS726
270.5K
Reputation points
Independent Advisor
0 answers
Microsoft 365 Business Standard key cannot be applied to existing subscription
Posting this in case it helps others. We had a Microsoft 365 Business Standard subscription under MOSA that had been renewed for years using product keys purchased from the Microsoft eCompany Store. When redeeming newly purchased Microsoft 365 Business…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,249 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 84%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
2 answers
How to cancel my personal family group and join another family group
My MS365 mobile account renews May 3, 2026. I wish to cancel it and join another family safety group. What steps do I take?
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
311 questions
asked
2026-05-02T19:11:12.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 76%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
Dick Williams
0
Reputation points
commented
2026-09-18T21:01:05.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 75%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Melody Coffey-Love
0
Reputation points
1 answer
CONTACT SUPPORT fails
I have had a subscription to Microsoft 365 for several years. It was working fine on this new Windows11 machine until I installed Visio 2019 from my subscription off the Microsoft website, then Visio appeared to be disabled-- almost no functionality,…
Microsoft 365 and Office | Visio | For home | Windows
Microsoft 365 and Office | Visio | For home | Windows
A professional diagramming tool that helps users visualize complex information through easy-to-understand diagrams.
242 questions
asked
2026-09-17T20:16:13.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 14.000000000000002%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Dale M. Parish
0
Reputation points
commented
2026-09-18T21:00:02.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 86%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kai-L
19,920
Reputation points Microsoft External Staff
Moderator
2 answers
Sole Global Admin locked out: SMS OTP failing (Error 399287) and completely trapped in the AI phone support loop.
Hey everyone. I'm honestly at my wit's end and just exhausted fighting with this system. I'm hoping someone here has a backdoor or a magic phrase to bypass this support void. I am the sole Global Admin for my tenant. I have my password. Unfortunately, I…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,348 questions
asked
2026-08-22T16:47:55.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 10%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEL%3C/text%3E%3C/svg%3E)
Endrence Leternet
0
Reputation points
edited the question
2026-09-18T20:59:37.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 34%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Ryan-N
16,095
Reputation points Microsoft External Staff
Moderator
1 answer
Calendar Outlook
[Moderator note: Personally Identifiable Information removed] Hello, I have a problem with secretary's Outlook Calendar, when she open all the calendars, or many of them, it gets errors. Is it have a limit to open or something like that we can change? …
Outlook | Web | Outlook on the web for business | Calendar
Outlook | Web | Outlook on the web for business | Calendar
Managing meetings and events using Outlook on the web for business
1,019 questions
asked
2026-09-17T18:04:49.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 14.000000000000002%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Marco Aurelio Pessoa Saraiva
0
Reputation points
commented
2026-09-18T20:58:11.94+00:00
Kai-L
19,920
Reputation points Microsoft External Staff
Moderator