Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
3,671 questions
2 answers
charged twice
hello I charged 129.99 for Microsoft family plane although my plan still valid until December 2026 thank you
Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-08T15:50:10.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 68%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
asef salman
0
Reputation points
edited the question 2026-05-21T08:11:49.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 21%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Krisztina Kiss
0
Reputation points
Admin
2 answers
How to link MCP/MCID account to a new Learn.microsoft.com account to see transcript progress
How do I link my old MCP MCID to a learn account so that I can print a transcript that included a Previously earned MCSD.
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
54,493 questions
asked 2026-05-20T14:42:40.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 70%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Jeffrey Jamrosz
0
Reputation points
answered 2026-05-21T08:11:15.4266667+00:00
Julian Sharp
26,106
Reputation points
2 answers
One of the answers was accepted by the question author.
Transfer of Microsoft Home & Student 2021 account from old to new laptop
I've been using a single-device, single-user Microsoft Home & Student 2021 purchased in November 2021 on my HP laptop. Can I transfer this account to my new HP laptop purchased recently, after removing the MS Home & Student 2021 account from the…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
19,647 questions
asked 2026-05-08T15:44:03.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 24%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Narayanamurthy S R
40
Reputation points
edited the question 2026-05-21T08:10:50.1566667+00:00
Krisztina Kiss
0
Reputation points
Admin
2 answers
Profile Merge Request
Hello Microsoft Credentials Support Team, I have two Microsoft certification profiles with expired certifications. One profile has AZ-104 and the other has AZ-305. I have access to both accounts and would like to merge both profiles under my primary…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
54,493 questions
asked 2026-05-20T14:05:53.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 35%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Syed Abid Hussain
5
Reputation points
answered 2026-05-21T08:09:15.6033333+00:00
Julian Sharp
26,106
Reputation points
2 answers
Issue: Microsoft Excel screen flickering/blinking issue.
Every time I open or work on my Excel worksheet, the entire sheet starts flickering or blinking continuously. This is making it very difficult to enter data or navigate through the cells. only for Excel App Nonother Then App
Microsoft 365 and Office | Excel | Other | Windows
Microsoft 365 and Office | Excel | Other | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
3,531 questions
asked 2026-05-21T07:30:20.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 32%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
Priyanshu Das
0
Reputation points
answered 2026-05-21T08:09:13.3833333+00:00
DaveM121
884.5K
Reputation points
Independent Advisor
1 answer
Audio is inactive after only 10 seconds of being idle in Windows 11.
In Windows 11, if no sound is playing, the audio is sleeping and when sound does play it takes about half a second for the audio to wake up. Then, when no sound is playing again, it only takes 10 seconds for the audio to go back to sleep. I make my own…
Windows for home | Windows 11 | Devices and drivers
23,133 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 84%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
3 answers
Microsoft Universal Mobile Keyboard
I bought this keyboard more than 10 years ago from Amazon US. The battery is dead and I want to replace it.
Windows for home | Other | Devices and drivers
6,559 questions
asked 2026-05-08T05:07:34.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 53%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Chet Chin
0
Reputation points
edited the question 2026-05-21T08:02:48.5833333+00:00
Krisztina Kiss
0
Reputation points
Admin
1 answer
Audio stutters when connected to the internet
Starting around the second week in February, I began noticing god-awful audio stuttering when playing games or watching videos on my laptop. Based on online search results I tried updating my graphics and audio drivers, but nothing helped. The only thing…
Windows for home | Windows 11 | Performance and system failures
31,597 questions
asked 2026-05-18T09:48:46.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 38%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Nicholas Lyons
0
Reputation points
commented 2026-05-21T08:02:23.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
7,375
Reputation points Microsoft External Staff
Moderator
2 answers
Random forced restarts while gaming began immediately after running Windows Update on 5/17/26
My PC has been rock solid stable without any issues for over a year running Windows 11 Pro. After running Windows Update a few days ago (5/17/26), I am now experiencing seemingly random forced complete restarts where the machine completely crashes and…
Windows for home | Windows 11 | Devices and drivers
23,133 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 57.99999999999999%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
Email Freezing
My "classic" outlook freezes when replying to a specific recipient. I have to delete the body of the email from the recipient in order for the email to send. The email varies in size from small to large. Can you please help me?
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
29,508 questions
asked 2026-05-20T14:22:20.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 77%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPA%3C/text%3E%3C/svg%3E)
Pitzer Amy
20
Reputation points
edited a comment 2026-05-21T07:59:30.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 19%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Jayden-P
22,645
Reputation points Microsoft External Staff
Moderator
2 answers
Hacked Microsoft Account
A couple of hours ago, I fell into a hacker’s trap. They got access to my account, changed everything, and then asked me to buy it back from them. Before this happened, I met a guy on a PvP Minecraft server. The player named valentina89 asked me if I…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,624 questions
asked 2026-05-21T07:22:15.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 18%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOS%3C/text%3E%3C/svg%3E)
Onyx Shalvent
0
Reputation points
answered 2026-05-21T07:58:51.25+00:00
DaveM121
884.5K
Reputation points
Independent Advisor
3 answers
I cannot register my Acer desktop computer
I have been trying to connect my mobile to my Acer desktop computer for 2 hours. I cannot register my Acer desktop to my Microsoft account. Or my Acer laptop The phone number given by Samsung and by Acer technicians 132058 is not connected "please…
Windows for home | Windows 11 | Settings
9,744 questions
asked 2026-05-21T02:46:43.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 50%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
ANDRA SWANN
0
Reputation points
answered 2026-05-21T07:57:33.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
80,780
Reputation points
Independent Advisor
2 answers
Forza 6 Crash on Startup on PC GamePass
Dear, I installed Forza 6 on PC gamepass and when i start the game in few seconds on startup screen its crashing without any error. I already Upgraded all the drivers Rebooted PC Done File integrity and repair manually repair tool for xbox pass done run…
Windows for home | Other | Gaming
3,848 questions
asked 2026-05-19T19:22:48.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 13%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mohammed Aslam
0
Reputation points
commented 2026-05-21T07:56:29.95+00:00
Emma1-N
7,375
Reputation points Microsoft External Staff
Moderator
2 answers
how to fix trouble shooter on win10 pro
how to fix trouble shooter not starting up when clicking on multiple trouble shooting options i have a dell latitude E5530 running windows 10 pro and i cant get this lap top to stop lagging and updating issues as well as just flat out stuck in snail…
Windows for home | Windows 10 | Performance and system failures
42,660 questions
asked 2026-05-21T07:20:16.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 56.00000000000001%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Christopher Thomas
0
Reputation points
answered 2026-05-21T07:54:46.9833333+00:00
DaveM121
884.5K
Reputation points
Independent Advisor
4 answers
Hello! Im using my laptop Acer Aspire VX15 and all of the sudden im facing BSOD
Im getting BSOD clock_WATCHDOG_TIMEOUT on my laptop Acer VX15 i don't know why. What is the cause for this? And what's the solution. Please help Intel core i5 7300HQ GTX 1050 8gb ram 512gb NVME
Windows for home | Windows 10 | Performance and system failures
42,660 questions
asked 2026-05-16T16:51:21.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 7.000000000000001%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Anzaine Cortez
0
Reputation points
answered 2026-05-21T07:52:40.4133333+00:00
Lester Bernard Reyes
80,780
Reputation points
Independent Advisor
2 answers
voice access wake up
voice icon shows an alert sign, i can hear but can't be heard . have turned on the voice icon in the settings.
Windows for home | Windows 11 | Accessibility
1,545 questions
asked 2026-05-18T07:45:22.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 61%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Peninah Kalemera
0
Reputation points
commented 2026-05-21T07:49:27.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
11,490
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft Rewards Redeem
I was planning to redeem an xbox gift card but it has been removed and I noticed the 6750 point robux gift card redeem has been removed as well, why is that and will they be coming back?
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
7,401 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 94%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
2 answers
By mistake I redeemed the product key of ms 365 on the wrong account
I purchased a laptop with free ms365 .By mistake I redeemed the product key of ms 365 on this account instead of my primary account. what should i do the transfer the acess of the ms365 to my primary account
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
3,671 questions
asked 2026-05-21T07:13:58.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 49%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Arjun C Nayak
0
Reputation points
commented 2026-05-21T07:46:45.3133333+00:00
DaveM121
884.5K
Reputation points
Independent Advisor
2 answers
Account hacked and microsft doesnt have customer support to help, just their page...
I've been trying to get my account back that's hacked but it won't work. I have 2 Factor Auth on but my email was changed, to "dampmail" and I tried to use my phone number, however it says "that verification method isnt working right now.…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,624 questions
asked 2026-05-20T20:45:32.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 38%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Maverick Arinez
0
Reputation points
answered 2026-05-21T07:46:14.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 24%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
Victor1-V
8,910
Reputation points Microsoft External Staff
Moderator
2 answers
How to delete the files from the Recycle Bin ... even from teams
How to delete the files from the Recycle Bin ... even from shared folders in teams
Microsoft Teams | Microsoft Teams for business | Files | Other
Microsoft Teams | Microsoft Teams for business | Files | Other
Additional file-related features and issues within Microsoft Teams for business
957 questions
asked 2026-05-19T13:43:46.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 19%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHN%3C/text%3E%3C/svg%3E)
Hamid Nawaz
0
Reputation points
edited an answer 2026-05-21T07:41:37.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 10%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Rin-L
20,765
Reputation points Microsoft External Staff
Moderator