6,704 questions with Microsoft 365 and Office | OneDrive | For business | Windows tags

Sort by: Updated
2 answers

How to clear synchronization on my laptop and start with clean setup

I need to delete or clear the synchronization from my laptop to onedrive

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-06T21:22:56.5033333+00:00
John Drennan 0 Reputation points
answered 2026-02-06T22:32:52.15+00:00
Vy Nguyen 8,960 Reputation points Microsoft External Staff Moderator
2 answers

is there way to add someone onedrive shared folder(to me) to my onedrive desktop folder

I shared the Ondrive folder with outside users, and they can access it using the link/web, but Is there a way for them to put these shared folder in their OneDrive desktop app so they can edit without going to the web or downloading the file?

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-06T14:47:44.48+00:00
Won Roh 0 Reputation points
edited an answer 2026-02-06T20:42:22.8733333+00:00
Killian-N 8,710 Reputation points Microsoft External Staff Moderator
1 answer

Retrieve saved word file

I have saved one file in one drive just a few minutes ago, Ms-word file name Annual Report 2024 (1). But after saving i couldn't find my saved version file. it showing my old file saved two days ago. I need to recover the file as it was synched a few…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-06T13:23:49.0333333+00:00
Santhosh Kumar 0 Reputation points
answered 2026-02-06T17:40:20.3233333+00:00
Alexis-NG 11,765 Reputation points Microsoft External Staff Moderator
3 answers

need to install One Drive on new computer - already have license

We updated two new computers and I need to install One Drive on both computers.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-04T17:38:24.3933333+00:00
Richard Lewis 0 Reputation points
edited an answer 2026-02-06T05:10:49.1566667+00:00
Craig Long 17,345 Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

OneDrive Plan Retirement !

I would like to seek clarification regarding OneDrive licensing changes. Microsoft has announced that the standalone OneDrive Plan is being retired, and customers are advised to transition to Microsoft 365 E3 or E5 licenses. Currently, our organization…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-04T00:50:47.7+00:00
JasonL 20 Reputation points
commented 2026-02-06T04:26:25.81+00:00
Jeanie H 10,655 Reputation points Microsoft External Staff Moderator
1 answer

[Moderator note: personal info removed]/_layouts/FraudThrottle.htm#2057

Due to the recent transition (october 2025) in one note that no longer support one note for windows 10, requires users to reinstall another version of one note. I followed all the recommended steps to backup and transfer the necessary notebook to the…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-04T16:30:56.1233333+00:00
Tayloralison 0 Reputation points
commented 2026-02-05T22:45:42.25+00:00
Ruby-N 7,725 Reputation points Microsoft External Staff Moderator
1 answer

Missing excel files from my One Drive

I have 2 very important Excel files that suddenly disappeared from my One Drive. Sorry, something went wrong Sorry, you cannot access this document. Please contact the person who shared it with you. Technical Details Go back to site

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-05T17:03:07.08+00:00
Jaimie Ferdon 0 Reputation points
edited an answer 2026-02-05T18:36:40.8433333+00:00
Kristen-L 9,285 Reputation points Microsoft External Staff Moderator
2 answers

Cannot Search OneDrive

I know this seems basic, but I'm not particularly MS Office literate. I cannot seem to search my OneDrive. There is a search bar at the top of the page- it only seems to return results from my emails. The filters for that search are only folders within…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-03T16:18:29.2633333+00:00
Bri 0 Reputation points
commented 2026-02-05T17:34:37.77+00:00
Ryan-N 10,115 Reputation points Microsoft External Staff Moderator
1 answer

Onedrive just disconnect

Hi I have an issue with Onedrive that keeps diconnecting though I am using an SSO. And this had and impact on my job as I have either to download a file from my SharePoint and upload it afterwards because when I work directly from that file it does…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-04T09:26:30.6866667+00:00
commented 2026-02-05T15:17:01.9533333+00:00
Demi-N 11,735 Reputation points Microsoft External Staff Moderator
3 answers

One user rejoined in organisation with same mail id but when ever sharing any SharePoint and OneDrive files with that person getting access issue

One user rejoined in organisation with same mail id but when ever sharing any SharePoint and OneDrive files with that person getting access issue. Already when i am running id mismatch test at that time issue resolving but again any another user…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-05T09:59:32.5366667+00:00
Vallabhaneni NagaBabu 0 Reputation points
commented 2026-02-05T12:08:41.5133333+00:00
Nam-D 1,375 Reputation points Microsoft External Staff Moderator
3 answers

How can i transfer my work outlook to personal

I am currently struggling with the storage on my work account and it says you cannot add or buy more storage for the work account which is only 1gb storage I have tried to look at moving over to my personal account but it says i need to contact admin but…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-02T11:10:45.99+00:00
Julie Holt 0 Reputation points
commented 2026-02-05T08:05:47.05+00:00
Rin-L 13,470 Reputation points Microsoft External Staff Moderator
1 answer

Windows 11 Update (KB5074109) - Cause Adobe InDesign file unable to be save and keep saying file is damaged

Hello [Support Team / Microsoft Support], We would like to report a critical issue affecting Adobe InDesign files stored in OneDrive and SharePoint. Issue Details: Environment: Windows 11, OneDrive, Adobe InDesign. Update: KB5074109 (Security update…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-04T02:50:19.18+00:00
Arturo Esios 15 Reputation points
commented 2026-02-05T06:38:38.77+00:00
Sophie N 11,170 Reputation points Microsoft External Staff Moderator
1 answer

How tu bulk restore deleted files from OneDrive recycle bin

hi, incidentaly thousands of files were deleted from users onedrive folders. is there any possibility for bulk restore (all happened on same day within few hours) these files form recycle bin (first stage)? powershell script or something, because restore…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-01-29T14:50:32.3033333+00:00
AdminUser 0 Reputation points
commented 2026-02-04T22:31:04.7533333+00:00
Hani-N 7,095 Reputation points Microsoft External Staff Moderator
1 answer

how do i get help with onedrive that no longer works, i need someone to help

Onedrive has not worked for about 2 weeks and i am concerned about files not being backed up. The onedrive cloud appears as an item amongst the files that should be within it

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-03T19:59:22.5333333+00:00
Vincent Blake 0 Reputation points
commented 2026-02-04T22:18:09.03+00:00
Killian-N 8,710 Reputation points Microsoft External Staff Moderator
3 answers

File Sharing via One Drive

Problem is when Person S shares file with Person P via One Drive, Person P is still getting this 'you need permission' even though it's been granted. Person S shares the same file with Person N and N can accessed it. When Person N share file with…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-04T10:57:10.98+00:00
Naim Hussain 0 Reputation points
commented 2026-02-04T21:58:34.3666667+00:00
Vy Nguyen 8,960 Reputation points Microsoft External Staff Moderator
4 answers

My cloud storage is not accessible

After years of using cloud storge without interruption, it seems now to be totally unavailable. How can I restore access?

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-01-30T22:28:20.74+00:00
Philip M Morkel 0 Reputation points
commented 2026-02-04T16:03:54.33+00:00
AlexDN 9,795 Reputation points Microsoft External Staff Moderator
2 answers

Couldnt reset MFA

Called help line 800 101 3659. It route me to India helpdesk which are totally useless in assisting. They will hang up my call halfway through. If your helpdesk is unhelpful, close it down they couldnt assist simple MFA reset request.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-04T06:41:52.88+00:00
William Tan 0 Reputation points
answered 2026-02-04T08:52:51.2366667+00:00
Alina-Le 6,085 Reputation points Microsoft External Staff Moderator
2 answers

I need to schedule teams meetings and send invitations. I don't have that option listed now.

Teams Meetings are not showing as an option on my email. I need to send invites for teams meetings.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-02T14:56:52.9266667+00:00
Christi Cowden 0 Reputation points
commented 2026-02-03T22:27:30.7733333+00:00
Hani-N 7,095 Reputation points Microsoft External Staff Moderator
2 answers

I can't access to one drive for a week now.

My law firm was using Microsoft 365 service from GoDaddy since last year. However, we could not access to One Drive since last week and we were told that need to upgrade the service plan from essential to business, so we paid and upgraded the plan on the…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-01-28T22:46:17.4433333+00:00
AK 0 Reputation points
commented 2026-02-03T05:32:24.8566667+00:00
Viego An 8,610 Reputation points Microsoft External Staff Moderator
1 answer

How do I find the Admin on my business OneDrive Account

We have a OneDrive Account and do not know who the Admin is on our account. How do we find that and is there a phone number or email for Microsoft that can help us figure this out.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-02-02T15:29:56.11+00:00
Mary Swan 0 Reputation points
answered 2026-02-02T17:45:41.7433333+00:00
Hani-N 7,095 Reputation points Microsoft External Staff Moderator