6,468 questions with Microsoft 365 and Office | OneDrive | For business | Windows tags

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how to fix Error code: 0x80070005

OneDrive is not working. Tried to uninstall, reinstall, got this error during Microsoft OneDrive Setup "Installing OneDrive" process. "OneDrive couldn't be installed Please try again. If you continue to have this problem, search the…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-04T05:16:07.97+00:00
Katelin Townsend 0 Reputation points
commented 2025-11-09T07:47:45.67+00:00
AlexDN 5,795 Reputation points Microsoft External Staff Moderator
1 answer

OneDrive Sync Issues in AVD RemoteApp

OneDrive app not syncing on AVDs, sometime it work sometimes it does not, is there any recommendations or best practices for this?

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-03T19:22:38.8666667+00:00
Jaime Reynoso 20 Reputation points
commented 2025-11-08T16:53:35.7233333+00:00
Chris Duong 3,990 Reputation points Microsoft External Staff Moderator
2 answers

Ony 2GB storage available with Microsoft 365 Business Standard

Hi. I've recently migrated from F3 with 2GB storage to 365 Business Standard with 1TB storage. The F3 licence has been removed to avoid potential conflicts, so the 365 Business Standard is active. However, OneDrive is reluctant to increase the storage.…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-08T12:05:50.0166667+00:00
Michael Harrison 0 Reputation points
answered 2025-11-08T13:34:34.1833333+00:00
Phoebe-N 5,295 Reputation points Microsoft External Staff Moderator
2 answers

0365 Outlook works well but cannot see shared OneDrive folders from others on same account

O365 account included 4 users, all working properly with Outlook and OneDrive. A new account was added and it works well with Outlook, however it does not see folders shared with it. I have unlinked and relinked the account multiple times without…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-07T20:39:33.77+00:00
work 0 Reputation points
answered 2025-11-08T07:38:08.4933333+00:00
Phoebe-N 5,295 Reputation points Microsoft External Staff Moderator
2 answers

Try to delete Onedrive Sync File on laptop

How I can dlete from my laptop sidebar.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-08T02:29:13.93+00:00
Yu, Di 0 Reputation points
edited an answer 2025-11-08T03:57:28.1833333+00:00
Shwetha V 80 Reputation points
2 answers

why do some of my files have a red X?

I feel like some files are not syncing and there is a red X on some files that I can't access. How do I speak to a person? Yesterday I bought more storage but this is getting ridiculous. I need tech support asap.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-07T17:06:54.1566667+00:00
Derek Richardson 0 Reputation points
edited an answer 2025-11-07T22:58:26.49+00:00
Jay Tr 5,250 Reputation points Microsoft External Staff Moderator
1 answer

One drive stops syncing and the icon disappears from the taskbar even after reinstalling

One drive stops syncing and the icon disappears from the taskbar even after reinstalling

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-06T21:12:53.9333333+00:00
Wallace T Wiggam 0 Reputation points
commented 2025-11-07T22:07:01.0766667+00:00
Kristen-L 5,015 Reputation points Microsoft External Staff Moderator
2 answers

i am trying to upload documents to microsoft one drive via a shared link. when i sign in i get an error message

I was sent a shared OneDrive link and when I click on it to upload documents, there is an error message when I attempt to sign-in.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-06T19:54:11.62+00:00
Roy, Tikisha 0 Reputation points
commented 2025-11-07T21:36:13.58+00:00
Kai-L 5,500 Reputation points Microsoft External Staff Moderator
1 answer

365 business basic users cannot use anything but outlook. if you click any app like onedrive it only brings you to copilot

365 business basic users cannot use anything but outlook. if you click any app like onedrive it only brings you to copilot. I create new users and they only go to copilot. My existing users have no issue.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-10-31T22:15:13.6333333+00:00
Tom Mouradian 0 Reputation points
edited an answer 2025-11-07T19:51:18.0033333+00:00
Alexis-NG 6,510 Reputation points Microsoft External Staff Moderator
2 answers

One Drive keeps bringing back documents

This is a question about my work computer. We have Microsoft 365 with OneDrive. When I’m out in the field, I save documents to my desktop. When I’m back in the office and connected to WiFi, I file the documents in the correct location. However, OneDrive…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-06T18:18:33.96+00:00
TP 0 Reputation points
commented 2025-11-07T18:46:05.9566667+00:00
Alexis-NG 6,510 Reputation points Microsoft External Staff Moderator
2 answers

how do i contact mircrosoft support

how can i contact microsoft support and speak to someone?

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-07T17:11:13.04+00:00
Derek Richardson 0 Reputation points
answered 2025-11-07T17:43:41.4966667+00:00
Alexis-NG 6,510 Reputation points Microsoft External Staff Moderator
2 answers

add 1 tb storage to onedrive

I have a 365 business account with an addtional onedrive license. I was told that i would have 2 TB of available storage for a single user (me). Only 1 TB seems to be available. How do I link the 365 1 TB and the Onedrive 1TB to get the 2 TB?

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-06T16:17:21.3466667+00:00
Davide Sferrazza 0 Reputation points
commented 2025-11-07T17:20:24.0766667+00:00
Lia V 2,585 Reputation points Microsoft External Staff Moderator
1 answer

How to remove a SharePoint sub-folder from sync in File Explorer

I synced a sub-folder in SharePoint, but already had the parent folder synced, now both show in File Explorer. I don't want both folders showing up in the File Explorer (what do you call these synced folders anyway?). I want the folder with the Thumbs Up…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-04T15:34:44.2366667+00:00
Benjamin Knudsen 0 Reputation points
commented 2025-11-07T16:39:11.51+00:00
Alexis-NG 6,510 Reputation points Microsoft External Staff Moderator
2 answers

Fail to translate audio to text

For the past two weeks, I fariled to transcribe audio into text on OneDrive. It stops at 94% each time. How to fix it ? Thank you

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-07T12:54:18.6266667+00:00
Fiona Leung 0 Reputation points
answered 2025-11-07T14:01:21.54+00:00
Julie-Hu 3,650 Reputation points Microsoft External Staff Moderator
1 answer

Recovering OneDrive files on new computer

I recently set up OneDrive on my new computer, but I can't seem to recover my files from OneDrive. My account is linked and OneDrive is syncing, but some files aren’t showing up. What steps should I take to recover all my OneDrive files, especially in a…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-05T08:05:54.19+00:00
Johnny Blaze 5 Reputation points
edited a comment 2025-11-07T12:53:30.7833333+00:00
Alina-Le 3,715 Reputation points Microsoft External Staff Moderator
1 answer

One drive for Business power automate sending emails with ***SPAM*** in the subject field

I have set up some power automation features in a OneDrive for Business account. Basically, whenever an employee uploads a document into a specific folder, I receive an email notifying me of that event. I use Outlook. It's been working fine. Recently,…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-05T11:21:53.5766667+00:00
Eurico Almeida 0 Reputation points
edited a comment 2025-11-07T11:43:00.9633333+00:00
Tamara-Hu 6,360 Reputation points Microsoft External Staff Moderator
1 answer

OneDrive issue: Excel, Powerpoint, Word autosave is disabled when opening files from sharepoint/onedrive in windows explorer

Several users have reported that when opening Excel files from their sharepoint locations in Windows Explorer (synced down via onedrive), the files open with AutoSave disabled and display “Save to This PC” in the title bar. This issue also occurs when…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-10-20T19:06:00.9866667+00:00
ItchyEnchilada 5 Reputation points
commented 2025-11-07T11:41:56.7+00:00
Karl Vincent 26 Reputation points
1 answer

AutoSave Bug in OneDrive Build 25.189.0928.0002 – Duplicate Files Created in Root Directory

I'm encountering a persistent issue with OneDrive (Build 25.189.0928.0002) related to the AutoSave feature in Office apps. When I create a new document within a subfolder in my OneDrive directory (e.g., OneDrive\Documents\New File) and toggle AutoSave…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-10-28T11:40:13.26+00:00
Steyn, Riaan 15 Reputation points
commented 2025-11-07T09:49:25.65+00:00
Julie-Hu 3,650 Reputation points Microsoft External Staff Moderator
3 answers

A red cross on your OneDrive files

Hi there, I have noticed that my OneDrive has numerous files in different folders with a red cross. I have researched what to do, but I don't really want to reset OneDrive as my storage is 501gb being used from 1TB. Are there any other solutions? Many…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-11-03T17:14:32.1433333+00:00
Sarby 0 Reputation points
answered 2025-11-07T06:23:17.46+00:00
Sarby 0 Reputation points
4 answers

Unable to share documents with some colleagues

I have a user who is trying to share documents with members of his team, but when he tries only some members of the team are able to access it. All users in the team are set up exactly the same, and it makes no difference if we try sharing from the…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-10-30T15:25:42.78+00:00
Matt Carter 0 Reputation points
commented 2025-11-06T23:01:26.2166667+00:00
Kristen-L 5,015 Reputation points Microsoft External Staff Moderator