Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,098 questions
1 answer
Inbox emails disappeared
All my emails in my inbox just disappeared. I had years worth, but no messages or warnings that it was too big to store any longer. How can I recover the messages?
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-21T01:37:13.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 60%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
kerry romeo
0
Reputation points
answered 2026-08-21T06:29:34.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chloe-V
11,690
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft wont recognise my account email.
This is written on my other microsoft account, my main account refuse to let me sign in. When i type in my email into the sign in, it returns with a "Try entering your Microsoft account again. We don't recognize this one." error. This account…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,186 questions
asked 2026-08-21T06:27:02.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 7.000000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEL%3C/text%3E%3C/svg%3E)
Enshi Lan
0
Reputation points
answered 2026-08-21T06:27:20.6733333+00:00
AI answer
1 answer
issue when trying to open Outlook Classic
Dear Microsoft Support Team, I am experiencing an issue when trying to open Outlook Classic. I receive an error message stating that an unexpected error has occurred. I found your troubleshooting guidelines and have already tried all of the recommended…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,446 questions
asked 2026-08-19T12:12:27.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 49%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Ammara Ashfaq
0
Reputation points
commented 2026-08-21T06:23:02.9433333+00:00
Ammara Ashfaq
0
Reputation points
1 answer
Outlook is slow to send and receive emails, and I cannot open attachments.
Outlook は、サーバーから添付ファイルを再度ダウンロードする必要があります。後ほど再試行してください。と出ます。 今までは大丈夫だったのですが、ここ３ヶ月躯体ずっとこの状態。 アカウントのリセット、再登録、アップデートなどなど、対処できるものは全部しました。従来のものではなく新しいほうです。できたらこの新しい方で元のように使用したいのですが対処方法ありますか？ ちなみにアカウントはoutlookでなくドメイン取得をして追加したものです。
Outlook | MacOS | New Outlook for Mac | For home
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
1,614 questions
asked 2026-08-20T23:46:08.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 46%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYK%3C/text%3E%3C/svg%3E)
Yukari Kono
0
Reputation points
answered 2026-08-21T06:17:04.5433333+00:00
Chloe-V
11,690
Reputation points Microsoft External Staff
Moderator
0 answers
my inbox (outlook/hotmail) is not receiving any emails
my inbox (outlook/hotmail) is not receiving any emails from 3 days ago
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,446 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 24%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
1 answer
after the 2607 update on aug 18th i was no longer able to reply or send emails .
the title describes it fully wehn the update happened, the app no longer is working properly. almost everything is on blur and cant be clicked.
Outlook | Windows | New Outlook for Windows | For business
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
12,296 questions
asked 2026-08-20T12:18:28.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 13%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Diala Turk Sinno
0
Reputation points
commented 2026-08-21T05:43:59.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 76%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Belties01
0
Reputation points
0 answers
Can't type in my hotmail address
Hi, I try login to outlook.live.com to access my hotmail. However, I don't get an option to type in an email address. My other default email addresses for a work account and personal account are the only options I have. Any advice please Cheers Deb
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,186 questions
asked 2026-08-21T05:35:40.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 23%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
deborah tatham
0
Reputation points
asked 2026-08-21T05:35:40.5433333+00:00
deborah tatham
0
Reputation points
1 answer
Groups/Memberships on New Outlook missing
Considering this post about groups in Memberships outlook card not being available on the "New Outlook" was over 2 years ago, can Microsoft please escalate this to be addressed? I need to see which groups members are part of and had to go back…
Outlook | Windows | New Outlook for Windows | For business
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
12,296 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 13%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
2 answers
I want to add an email account to Outlook WITHOUT fingerprint, PIN or face, ONLY a password
I would like to add a my hotmail account to my outlook account, but WITHOUT fingerprint, PIN or face, ONLY password. Every time I try to do this, I am FORCED to go through the fingerprint, PIN, face setup, which I DON'T want. Isn't this a bit coercive?
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,861 questions
asked 2025-12-03T18:36:49.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 49%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Darren Clark
0
Reputation points
commented 2026-08-21T05:15:54.48+00:00
Hornblower409
12,955
Reputation points
2 answers
Can’t access email account please help!
I believe my email has been hacked as it has locked me out and I can’t get access to it, the password isn’t working and the phone number associated with the account is my old phone number, I actually have the old SIM card that has this number on but I…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,186 questions
asked 2026-08-20T11:51:47.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 95%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHA%3C/text%3E%3C/svg%3E)
holly affleck
0
Reputation points
answered 2026-08-21T05:05:28.9766667+00:00
Hornblower409
12,955
Reputation points
2 answers
Unknown outlook group appeared and won't let me leave - Phishing messages
There is a group in my outlook called Darrin Larkin that I have no idea how it got in my outlook client. There are four messages inside the group, and they appear to be phishing messages seeking PayPal credentials. I have tried several times to leave…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,861 questions
asked 2026-08-20T11:23:50.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 40%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Davitt Mullen
0
Reputation points
answered 2026-08-21T04:58:54.3533333+00:00
Hornblower409
12,955
Reputation points
2 answers
Process to Increase Sent Items Retention Period
Can anybody help me increase the retention period for my Sent Items folder in outlook? Currently, sent emails are being deleted after 30 days, and I need to retain them for longer. Is there a way to extend or disable this auto-deletion policy for my…
Outlook | Web | Outlook.com | Settings
Outlook | Web | Outlook.com | Settings
Configuring preferences and options in Outlook.com
4,351 questions
asked 2026-08-20T08:15:26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 93%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Sharma, Jagriti
0
Reputation points
commented 2026-08-21T04:50:42.9433333+00:00
Hornblower409
12,955
Reputation points
1 answer
How to widen the margin of an email signature
I am trying to add some award logo's to our email address but won't let me go past a certain point. Is it possible to widen the right margin so that the email signature can extend further to the right?
Outlook | Web | Outlook on the web for business | Settings
Outlook | Web | Outlook on the web for business | Settings
Configuring preferences and options in Outlook on the web for business
525 questions
asked 2026-08-21T03:53:24.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 93%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
Michelle Nellestein
0
Reputation points
answered 2026-08-21T04:42:29.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 46%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Teddie Dang
495
Reputation points
Independent Advisor
1 answer
Replying to a forwarded email, recipient sees which SENDER?
If I respond to an email that was forwarded from another email address, will the recipient see sender as the email address the original email was sent to?
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,861 questions
asked 2026-08-13T22:42:44.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 98%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Roslyn Judith Miskin Sclar Chancey
0
Reputation points
answered 2026-08-21T04:41:01.77+00:00
Hornblower409
12,955
Reputation points
0 answers
Outlook Classic issues post 29 July 2026 update
I use Outlook Classic and since the 29 July 2026 update, it doesn't work well. Will send and receive when I first open the program, but then I need to close it in task manager before it will send and receive again. It starts to send and receive but does…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,446 questions
asked 2026-08-21T04:39:23.0566667+00:00
Belties01
0
Reputation points
1 answer
My email got hacked and a draft keeps popping up
Last night my email got hacked along with a number of other accounts I have. I have secured the account, changed passwords and set up 2 step authentication. There is a draft email that is demanding money, the usual scam everyone has reported. However,…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,186 questions
asked 2025-07-27T20:23:53.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 69%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
Lisa Gomez
0
Reputation points
commented 2026-08-21T04:23:43.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 31%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Juan-Pierre McPherson
0
Reputation points
1 answer
cannot see public folders in new outlook
We cannot see Public Folders in the new Outlook. I have tried the Microsoft fix, right clicking your name and adding a public folder. It never shows up. They are checked in View>Folder Pane.
Outlook | Windows | New Outlook for Windows | For business
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
12,296 questions
asked 2026-05-07T12:23:27.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 9%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Joe
0
Reputation points
edited a comment 2026-08-21T04:22:39.04+00:00
Hornblower409
12,955
Reputation points
2 answers
Outlook.com spam filtering issues, inbox rules, and safe sender settings
Dear Support Team, I am seeking assistance regarding spam filtering, rule execution, and junk email management in Outlook.com / Hotmail. Here are the issues I am facing: Rules not deleting spam: I configured rules to permanently delete specific spam…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,186 questions
asked 2026-08-20T09:14:33.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 89%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
marloes
0
Reputation points
answered 2026-08-21T04:19:54.8733333+00:00
Hornblower409
12,955
Reputation points
2 answers
Not getting emails after being hacked
My outlook/hotmail account was hacked. I changed my password and now I am not receiving any emails.
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,446 questions
asked 2025-10-16T23:24:49.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 15%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jane Detwiler
0
Reputation points
commented 2026-08-21T04:10:17.0733333+00:00
Hornblower409
12,955
Reputation points
1 answer
Completly Locked out of Microsoft Account
I hope somebody can help me because I am at my wits end with this. If this is the wrong place to ask this I apologise, please let me know where is more appropriate. I have another a microsoft account wich is my main account that I have been using for…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,098 questions
asked 2026-04-22T12:54:29.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 54%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Ian
0
Reputation points
commented 2026-08-21T04:03:37.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 78%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGK%3C/text%3E%3C/svg%3E)
George Kotsopoulos
0
Reputation points