172,510 questions with Outlook-related tags

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Permanently deleting email issue

I cannot permanently delete emails. Recoverable Items is empty. I have recently deleted thousands of emails to bring down the usage of my email account, unfortunately I cannot delete them from my Deleted Items folder which is preventing me from bringing…

Outlook | Web | Outlook.com | Email
asked 2026-10-21T18:36:03.2133333+00:00
Nicole 0 Reputation points
edited an answer 2026-10-22T01:54:21.3266667+00:00
Chloe-V 14,300 Reputation points Microsoft External Staff Moderator
1 answer

My Microsoft/Xbox account was compromised.

My Microsoft/Xbox account was compromised. The attacker changed my primary alias and disabled my original Outlook address, ******@outlook.com, from signing in. When I try to log in, I receive the error "This username has been turned-off for sign…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-22T01:53:57.5866667+00:00
Steve Garcia 0 Reputation points
answered 2026-10-22T01:54:11.5266667+00:00

AI answer

1 answer

Outlook keeps asking me to confirm my Recovery Method for my account

How can I reset my PIN, without the pop-up box disappearing, before I can enter code Microsoft sends through to phone? Whilst using Outlook, constantly get pop-up requesting to confirm Recovery Method and to enter PIN. Unfortunately, I have forgotten my…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-21T11:27:52.8333333+00:00
Vicky Duckett 0 Reputation points
answered 2026-10-22T01:52:59.6233333+00:00
Emma1-N 13,805 Reputation points Microsoft External Staff Moderator
2 answers

Hotmail account locked by Microsoft Authenticator after phone loss

I cannot access my Hotmail account because two-factor authentication is enabled. I lost the phone that contained my Microsoft Authenticator app for this account. I still have access to another verification method, but the sign-in process keeps asking…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-22T01:05:32.8333333+00:00
Nduka Odim 0 Reputation points
answered 2026-10-22T01:41:20.2333333+00:00
EmilyS726 274.5K Reputation points Independent Advisor
2 answers

My sent emails are all being bounced back as spam

It's a newish email address I've set up as a point of contact for gathering certain information for a small group of people (tenants). Everytime I try to send an email to them i'm getting the following Remote server returned '554 5.7.0 < #5.7.520…

Outlook | Web | Outlook.com | Email
asked 2026-04-17T08:36:26.9766667+00:00
Brenan Properties 0 Reputation points
edited a comment 2026-10-22T01:19:39.35+00:00
ic 0 Reputation points
2 answers

I want to have CoPilot available to me in Outlook, but I need that annoying icon to go away. It gets in the way of trying to type an email and it's driving me nuts

I want to have CoPilot available to me in Outlook, but I need that annoying icon in the email to go away.  It gets in the way of trying to type an email and it's driving me nuts!  If I need CoPilot, I will ask for it.  It shouldn't be in my way all the…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-10-22T00:54:31.1266667+00:00
Shawn McKibben 0 Reputation points
answered 2026-10-22T01:19:09.5933333+00:00
Kai-Ex 2,070 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Unable to send emails or receive

I'm receiving emails yesterday on my laptop. I have expected email for my job application and I think I'm not receiving emails on my laptop now. Help me!

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-21T04:54:06.27+00:00
John Chur 20 Reputation points
accepted 2026-10-22T01:17:21.6566667+00:00
John Chur 20 Reputation points
2 answers

Locked out of Personal Email Account

I have been locked out of my personal email account ******@hotmail.ca I have tried to recover the password through the password reset tool. I have also tried the account recovery tool.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-20T17:45:02.1566667+00:00
Wright, James B 0 Reputation points
answered 2026-10-22T01:09:52.4066667+00:00
EmilyS_726 31,245 Reputation points Volunteer Moderator
1 answer

lost 4 years of email on outlook. Tried looking from all suggestions no luck

lost 4 years of email on outlook lost 4 years of email on outlook. Tried looking from all suggestions no luck

Outlook | Web | Outlook.com | Email
asked 2026-10-22T01:04:49.9433333+00:00
Steve Cannellos 0 Reputation points
answered 2026-10-22T01:05:25.0266667+00:00

AI answer

4 answers

account hacked !!!!!!!

please can i be contacted as soon as possible or assisted with regaining access to an hacked microsoft account. I have trried the recovery way however that did not work, how else can i regain access, i have tried everything, i cannot change the password…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-20T18:03:10.8566667+00:00
surlin singh 0 Reputation points
answered 2026-10-22T01:05:24.79+00:00
EmilyS_726 31,245 Reputation points Volunteer Moderator
2 answers

account hacked and details changed

My microsoft account got hacked and they changed the details is there a way of recovering that account?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-20T18:46:37.41+00:00
Robin Hrubeš 0 Reputation points
answered 2026-10-22T01:01:25.9966667+00:00
EmilyS_726 31,245 Reputation points Volunteer Moderator
3 answers

How to recover hacked email

Hi there, My email was hacked a few months ago and I haven't been able to recover it. I have gone through the steps of recovering the email but when I type in my hacked email Microsoft doesn't recognise the email anymore, so I'm really unsure how to…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-21T10:36:28.3366667+00:00
Braedon 0 Reputation points
answered 2026-10-22T00:58:44.73+00:00
EmilyS_726 31,245 Reputation points Volunteer Moderator
3 answers

Copilot not appearing in New Outlook despite Microsoft 365 Premium subscription

I have a Microsoft 365 Premium subscription tied to my account. I am running New Outlook App Version 1.2026.1001.200 on Windows. I can access Microsoft 365 Copilot and Copilot features in Word and Excel, but I do not see any Copilot integration in…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-10-20T20:46:42.7266667+00:00
Tom Keegan 0 Reputation points
commented 2026-10-22T00:52:27.4733333+00:00
Manoel Barros 22,675 Reputation points Independent Advisor
2 answers

Locked out of Hotmail account

I have been locked out of my Hotmail account due to 'suspicious activity' and the verification process is not working despite me adding detailed information. I set the account up many years ago, and the linked phone number is no longer valid. I am out of…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-16T13:52:52.42+00:00
Stephen Merchant 0 Reputation points
answered 2026-10-22T00:50:40.59+00:00
EmilyS_726 31,245 Reputation points Volunteer Moderator
1 answer

old emails saved in folders have disappeared

Emails saved into folders in outlook have disappeared

Outlook | Windows | New Outlook for Windows | For home
asked 2026-10-21T23:06:42.6766667+00:00
Patricia Thompson 0 Reputation points
answered 2026-10-22T00:45:19.49+00:00
Ferdinand Nanalig 33,455 Reputation points Independent Advisor
4 answers

My Account got compromised and microsoft isnt helping

My account got hacked i have no control over it since the hacker had changed the email to where codes go to and had removed pass keys so im basically locked out of my account and that account is a very important account so if i dont get it back my…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-18T17:53:47.65+00:00
Ray 0 Reputation points
answered 2026-10-22T00:45:11.2866667+00:00
EmilyS_726 31,245 Reputation points Volunteer Moderator
1 answer

Seingle-use code

I received two emails giving me a single-use code. I didn't request these. Is someone hacking my account?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-22T00:07:57.5566667+00:00
Thomas Alderman 0 Reputation points
answered 2026-10-22T00:41:19.36+00:00
EmilyS726 274.5K Reputation points Independent Advisor
1 answer

Outlook not sending messages with small Excel or Word attachments

I'm having trouble with new Outlook failing to send messages with small Excel or Word files attached. This is primarily on my laptop, but when I tried to send the messages from my iPhone Outlook, same problems. Details-- When I’m sending to multiple…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-10-21T22:32:52.68+00:00
Mary H 0 Reputation points
answered 2026-10-22T00:41:06.71+00:00
Manoel Barros 22,675 Reputation points Independent Advisor
3 answers

Account Hacked

My emails have been hacked where emails from genuine people are locked with the message, Encrypted by masters cloud or Sky Market all in one checker, it is also creating draft emails with Hulu checker all in one check, this is a continuous loop for the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-21T19:18:23.3433333+00:00
kerrie waddington 0 Reputation points
answered 2026-10-22T00:40:20.6433333+00:00
EmilyS_726 31,245 Reputation points Volunteer Moderator
1 answer

Outlook Classic

Outlook Classic Having trouble opening outlook classic on computer? Cannot locate the app to reinstall Robert

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-21T23:57:16.7533333+00:00
Robert Kenneth 0 Reputation points
answered 2026-10-22T00:33:05.3433333+00:00
Ivan B 125.8K Reputation points Independent Advisor