170,663 questions with Outlook-related tags

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1 answer

Phone changed

What if no longer have the phone number provided to send code too how do I proceed to login?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-24T14:47:52.21+00:00
Cassandra Martinez 0 Reputation points
answered 2026-09-25T03:33:29.0066667+00:00
Chloe-V 13,270 Reputation points Microsoft External Staff Moderator
2 answers

My account was hacked and some old emails are blocked by this image from Aquousmail.

As the title says, I recently noticed that my email was compromised. They have set up auto rules, and a huge chunk of my emails have their content blocked. I already removed any third party access, forced sign out all users, changed passwords and enabled…

Outlook | Web | Outlook.com | Email
asked 2026-09-24T05:29:05.6566667+00:00
Jeremy Loh 0 Reputation points
commented 2026-09-25T03:26:33.8133333+00:00
Hornblower409 15,520 Reputation points
2 answers

Help me recover my Microsoft account

Hi Team, I had created Microsoft account for learning purpose. Microsoft account is "@outlook.com". I have forgot everything for this account, such as password, linked mobile number and details. Purpose of this account was just to use it for…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-24T23:14:52.3333333+00:00
Kushal Chawda 0 Reputation points
answered 2026-09-25T03:16:59.0433333+00:00
GsN5034 - IA 77,270 Reputation points Independent Advisor
2 answers

outlook doesn't work properly due to hacking

Hello, my Outlook account was hacked. All incoming emails are being rewritten to '@quickmailchecker_bot' in real-time. I have already changed my password, enabled 2FA, cleared all inbox rules, and removed all app passwords on live.com. However, the bot…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-24T14:06:02.8066667+00:00
Laura Lommers 0 Reputation points
answered 2026-09-25T02:55:37.2666667+00:00
Hornblower409 15,520 Reputation points
2 answers

How to drag a file into an email and apply a hyperlink to the file?

In Outlook Classic I could right click and drag a file into an email and have the option to set a hyperlink to the file. How do I do that in the new Outlook?

Outlook | Windows | New Outlook for Windows | For business
asked 2025-11-17T15:28:01.9633333+00:00
James Bunch 0 Reputation points
commented 2026-09-25T02:50:18.8533333+00:00
David Weilbacher 0 Reputation points
2 answers

Can't open Outlook (new)

When I try to open Outlook (new) the envelope icon sits for at least 30 seconds and then I get the first message below. When I click on troubleshoot I get the second message. Outlook does not open. I updated Microsoft 365 but nothing changed. A few days…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-25T01:55:53.81+00:00
Arnie Resnick 0 Reputation points
answered 2026-09-25T02:38:12.99+00:00
SD - IA 179.8K Reputation points Independent Advisor
1 answer

Lost Outlook contact files in change from Windows 10 to 11

I kept all my contacts in the Outlook contact files and kept copious notes in the Note sections of individuals. In changing over from Windows 10 to Windows 11, all these files have disappeared - I need them back. Please assist. Moved from Windows for…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-24T12:52:02.41+00:00
Brian Clarke 0 Reputation points
edited the question 2026-09-25T02:26:53.6633333+00:00
Chloe-V 13,270 Reputation points Microsoft External Staff Moderator
1 answer

Some strange bug is preventing Outlook from refreshing storage usage by mail

Cleared out around 900+ emails from over the years (which should be around a few GB) and the storage usage didn't go down but went up even after I cleared them out of recover folder also. This bug will prevent me and others from being able to send and…

Outlook | Web | Outlook.com | Email
asked 2026-09-15T18:22:53.8333333+00:00
Chas4 0 Reputation points
commented 2026-09-25T02:23:55.83+00:00
Hornblower409 15,520 Reputation points
2 answers

The forced change to the NEW Outlook removes the Shared Mailboxes - the Add Shared Mailbox feature does not add them back

The change to the NEW Outlook removes the Shared Mailboxes - the Add Shared Mailbox feature does not add them back. The only work around we have so far is to roll back all the accounts from the NEW Outlook which is quite confusing as the NEW Outlook is…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-21T01:38:34.68+00:00
Rachel 0 Reputation points
commented 2026-09-25T02:21:18.66+00:00
BabybooHN 3,125 Reputation points Independent Advisor
1 answer

Outlook.com not receiving any emails since 23/09/2026

My outlook.com account has stopped receiving all inbound emails since 23/09/2026 - nothing arriving in Inbox or Junk folder, from any sender. I've already confirmed: mailbox storage is not full, Junk Email filter is set to All with no blocking rules, and…

Outlook | Web | Outlook.com | Email
asked 2026-09-25T02:17:00.0666667+00:00
JAMES JOHNSON 0 Reputation points
answered 2026-09-25T02:17:12.8433333+00:00

AI answer

5 answers

Cannot preview pdf in Outlook or open pdf files using Adobe Reader

Just this past few weeks, I have been experiencing the problem of not being able to preview pdf files in Outlook even though I have Adobe Reader assigned as the previewer. I even purchased a later version of Office Professional (2021) thinking the error…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-22T06:51:35.02+00:00
Kay Gee 5 Reputation points
edited a comment 2026-09-25T02:10:48.3333333+00:00
Kay Gee 5 Reputation points
1 answer

Personal Outlook.com account locked — “Account recovery has been blocked” and no reinstatement option

My personal Outlook.com/Microsoft account has been locked unexpectedly. When I try to sign in, I receive: “Your account has been locked” I then click the option to prove that I am human. Instead of allowing me to complete the verification, I immediately…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-24T23:44:28.9633333+00:00
EzraCutler-6576 0 Reputation points
answered 2026-09-25T02:08:01.06+00:00
Jeronimo Fuerte 46,185 Reputation points Independent Advisor
2 answers

KB5129195 causes Classic Outlook 2024 to hand

After installing Windows 11 update KB5129195 on 9/24/2026, Classic Outlook 2024 opened but immediately became unresponsive. Send/Receive did not work, and Outlook could not be closed normally; I had to terminate it through Task Manager. Restarting…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-25T00:25:31.9433333+00:00
GFL4 75 Reputation points
commented 2026-09-25T01:58:27.3+00:00
GFL4 75 Reputation points
4 answers

Emails are out of order

My newer account emails are so out of order. My settings were fine. My older account is in order. The upload screen shot of the settings show the newest and oldest are grayed out. I set this up with newest on top. I had two browsers open, one from my…

Outlook | Web | Outlook.com | Email
asked 2026-09-25T00:12:43.42+00:00
Rod Roderick 0 Reputation points
answered 2026-09-25T01:55:40.7733333+00:00
Richa Kale 0 Reputation points
1 answer

Outlook New keeps moving my read emails back into my inbox as unread, even after moving them to different folders.

I review my emails and then move them to assigned folders. Sometimes, within a couple hours or the following day, all of those emails are moved back into my inbox as unread. How do I fix this?

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-24T13:32:40.0933333+00:00
jake allred 0 Reputation points
answered 2026-09-25T01:52:05.74+00:00
Hornblower409 15,520 Reputation points
1 answer

Outlook on my iPhone not working

When I click on Outlook icon in my iPhone I can’t get into my Inbox

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-09-25T01:04:57.3933333+00:00
David Corrigan 0 Reputation points
answered 2026-09-25T01:48:14.8333333+00:00
Kayece Jan Mae Amizola 16,680 Reputation points Independent Advisor
3 answers

not receiving verification code emails for over 4 hours

i need to change my email address on my microsoft account, but when i get to the part where i need a verification code i do not receive the code for over 4 hours. it gets timed out by then. i have tried all the suggestions in previous posts and nothing…

Outlook | Web | Outlook.com | Email
asked 2026-09-24T12:48:57.1933333+00:00
tony smith 0 Reputation points
edited an answer 2026-09-25T01:42:52.3033333+00:00
Hornblower409 15,520 Reputation points
2 answers

Privacy question

As a new business owner, I am seeking guidance on how to secure my account and prevent any unauthorized linking. I am currently working with a firm that requested I register for one of their Outlook email accounts, which would involve linking accounts—a…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-24T08:23:39.88+00:00
roman clement 0 Reputation points
answered 2026-09-25T01:26:48.14+00:00
Hornblower409 15,520 Reputation points
2 answers

Hyperlinks are not working in the new outlook.

Hello, We use Outlook as a primary source of communication within our company. We cannot access links when using the Control +K method or by clicking the Link icon. This has become a major problem. Please let us know how to fix this. We never had this…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-24T03:55:41.8633333+00:00
Miriam 0 Reputation points
commented 2026-09-25T01:24:48.6066667+00:00
Jade Ng 15,745 Reputation points Microsoft External Staff Moderator
2 answers

My Original Outlook (desktop) starred folders (in "Favorites") keep getting removed out of My Favorites at the top.

My Original Outlook (desktop) starred folders (in "Favorites") keep getting removed out of My Favorites at the top. Why does this keep happening?

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-25T00:19:45.0366667+00:00
Tina Marbury 0 Reputation points
commented 2026-09-25T01:22:20.9066667+00:00
Michelle Nguyen 1,670 Reputation points Independent Advisor