172,429 questions with Outlook-related tags

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Outlook, cannot send or receive emails

All folders are empty except two that have a handful of ancient emails. I went through each of the troubleshooting steps at https://support.microsoft.com/en-US/home/contact?SourceApp=smcivr2 except the one about linking the .com version with the desktop…

Outlook | Web | Outlook.com | Email
asked 2026-10-20T22:07:07.65+00:00
Dan Morgan 0 Reputation points
edited the question 2026-10-21T00:56:23.08+00:00
MartMcd 2,670 Reputation points Volunteer Moderator
0 answers

I can't verify on my mobile because you have an old deleted email address. Please remove ******@spin.net,au

I can verify easily on my desktop. On my mobile you are sending a code to the very old, deleted email. Please remove ******@spin.net.au My only email is ******@outlook.com

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-21T00:55:38.2866667+00:00
Bronwen Thompson 0 Reputation points
2 answers

Mail contact information when I send out an email

How do I get my outlook when I send an email to permanently say only my name. I can't remove the joint names. I did already change my profile. But it is not changing it.

Outlook | Web | Outlook.com | Email
asked 2026-10-20T21:02:47.05+00:00
Jody Attwell 0 Reputation points
commented 2026-10-21T00:54:33.49+00:00
Jeronimo Fuerte 47,185 Reputation points Independent Advisor
1 answer

Emails to Contact Lists are showing as SPAM and are unable to be delivered

I send emails to 5 Contact Lists for a Support Group. Recently, the first Contact List will receive the email but the following Contact List emails show as being SENT and then my INBOX shows that the email was unable to be delivered (and lists all of…

Outlook | Web | Outlook.com | Email
asked 2026-10-21T00:53:31.9533333+00:00
Lee Pagan 20 Reputation points
answered 2026-10-21T00:54:12.9366667+00:00

AI answer

1 answer

how do I delete a recovery email that is not mine and does not belong to me

How do I delete a recovery e-mail that is not mine off of my account?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-21T00:45:48.1266667+00:00
Wes Burdge 0 Reputation points
answered 2026-10-21T00:46:02.45+00:00

AI answer

2 answers

My email has stoppped receiving incoming emails. I think I may have been hacked

I am used to receiving a lot os emails in this email and for some reason none are coming thru. I sent one to myuself from another email and it never came in. I have tried to go into the tools and settings and seach for something that has been changed,…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-20T22:36:50.3333333+00:00
Angelo Carter 0 Reputation points
commented 2026-10-21T00:43:55.8766667+00:00
Jeronimo Fuerte 47,185 Reputation points Independent Advisor
1 answer

i deleted emails while i was trying organize my files and i need them back

i goofed up by deleting files in my inbox. the file is spam deleted fine. can you help me undo

Outlook | Web | Outlook.com | Email
asked 2026-10-20T22:01:54.8066667+00:00
Martin Towle 0 Reputation points
commented 2026-10-21T00:33:54.24+00:00
Jeronimo Fuerte 47,185 Reputation points Independent Advisor
2 answers

Cannot send or receive only some emails in Outlook.

I've tried troubleshooting this on my own, but haven't found a solution yet. I've had Outlook email for about a month now (web download from my Microsoft account) and have found that I'm unable to receive emails from some senders or send emails to some…

Outlook | Web | Outlook.com | Email
asked 2026-10-20T22:28:41.4333333+00:00
Susan Zentner 0 Reputation points
answered 2026-10-21T00:19:20.62+00:00
Jeronimo Fuerte 47,185 Reputation points Independent Advisor
1 answer

Can't send outgoing messages on my Shaw Outlook account

I have a shaw email account on Outlook. I have had one for years that worked fine but now it does not and hasn't worked for several weeks. I can receive but I cannot send messages. I have checked that the recommended incoming and outgoing settings are…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-20T08:35:28.69+00:00
Gwendolyn Simpson 0 Reputation points
answered 2026-10-21T00:09:42.6366667+00:00
Ian-T 14,545 Reputation points Microsoft External Staff Moderator
2 answers

I can no longer see the folders I have created on Outlook

On Outlook the only folders now showing in the left pane are the default folders - inbox, junk, etc - plus one folder I have created. All the other folders I have created - about ten of them - I can no longer see, and there are some important emails I…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-20T13:56:54.7466667+00:00
Peeker Van 0 Reputation points
commented 2026-10-21T00:07:06.09+00:00
Manoel Barros 22,665 Reputation points Independent Advisor
1 answer

Walmart eGift Card Microsoft rewards On the go? You're previewing a catalog item that you're not eligible to redeem due to region or other restrictions.

On the go? You're previewing a catalog item that you're not eligible to redeem due to region or other restrictions. I want Walmart eGift Card Microsoft rewards. please fix it.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-20T23:22:54.36+00:00
rich wawrzyniak 0 Reputation points
answered 2026-10-21T00:06:19.14+00:00
Jeronimo Fuerte 47,185 Reputation points Independent Advisor
2 answers

Copilot not appearing in New Outlook despite Microsoft 365 Premium subscription

I have a Microsoft 365 Premium subscription tied to my account. I am running New Outlook App Version 1.2026.1001.200 on Windows. I can access Microsoft 365 Copilot and Copilot features in Word and Excel, but I do not see any Copilot integration in…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-10-20T20:46:42.7266667+00:00
Tom Keegan 0 Reputation points
answered 2026-10-21T00:03:06.62+00:00
Manoel Barros 22,665 Reputation points Independent Advisor
1 answer

I am locked out of a email account. recovery email no longer accessible.

I have been locked out of a email account which I have had for many years. Apparently hackers tried to log in but were unsuccessful but because of this I have been locked out. The recovery email is a old work email that I no longer have access to as I am…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-20T23:01:02.2033333+00:00
Chris Parten 0 Reputation points
answered 2026-10-20T23:57:37.5266667+00:00
Jeronimo Fuerte 47,185 Reputation points Independent Advisor
1 answer

Outlook through Xfinity

Good morning, I have used Outlook for years and now Xfinity no longer supports Outlook and they have put me into Yahoo. How can I continue with Outlook without changing my email address? Chuck Ridlon

Outlook | Web | Outlook.com | Email
asked 2026-10-20T13:09:26.25+00:00
Chuck Ridlon 0 Reputation points
answered 2026-10-20T23:56:21.9533333+00:00
Ian-T 14,545 Reputation points Microsoft External Staff Moderator
1 answer

Account verification for bulk emails

I received an email from my daughter's hockey team. I attempted to reply all but the message will not send. My research says that this is because there are over 25 recipients. I'm getting conflicting information saying that I need to verify my account,…

Outlook | Web | Outlook.com | Email
asked 2026-10-20T17:48:06.9466667+00:00
Jeff Matkin 0 Reputation points
answered 2026-10-20T23:51:06.9666667+00:00
Ian-T 14,545 Reputation points Microsoft External Staff Moderator
2 answers

Spacing with Outlook Signature

I have been using Outlook since the beginning. The signature has remained the same. Now I have two or three blank lines between the name, the phone number, and the email address. I deleted the signature and created a new one - same issue. How do I…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-20T21:32:03.3066667+00:00
Anne Whigham 0 Reputation points
answered 2026-10-20T23:46:03.1833333+00:00
Manoel Barros 22,665 Reputation points Independent Advisor
1 answer

Select emails box has disappeared

I used to be able to hit a box, select several emails and delete them all at the same time. How do I get it back?

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-10-20T18:22:20.78+00:00
Donna Pahl 20 Reputation points
answered 2026-10-20T23:44:11.26+00:00
Ian-T 14,545 Reputation points Microsoft External Staff Moderator
1 answer

Getting Outlook 10 error code 0x800CCC92 today.

Beginning today (10/20/26) my Outlook 10 is giving me error 0x800CCC92. There have been no changes to my PC. I see that this error has to do with authentication. I have input my information repeatedly when the box appears on the screen. Nothing has…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-20T21:45:28.8166667+00:00
Marilyn Byrne 40 Reputation points
answered 2026-10-20T23:44:05.8966667+00:00
Manoel Barros 22,665 Reputation points Independent Advisor
1 answer

Struggling to get into my email account - Please help

Hi, I am struggling to log into my email account. It is the same account that I am using to write this message. For some reason I am stuck in a loop and need help to get out of it. Please help.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-20T18:48:32.9166667+00:00
Riaan le Roux 0 Reputation points
edited an answer 2026-10-20T23:41:37.54+00:00
Ian-T 14,545 Reputation points Microsoft External Staff Moderator
4 answers

Outgoing email identified as Spam

Outgoing Spam Outgoing emails to 90 recipients and large message content is being flagged as Spam this week. I have been sending these emails previously without problems. Advise how to fix. Microsoft 365 using Outlook Classic.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-15T11:31:44.59+00:00
Roberta Shelley 0 Reputation points
answered 2026-10-20T23:32:04.19+00:00
Ian-T 14,545 Reputation points Microsoft External Staff Moderator