169,439 questions with Outlook-related tags

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3 answers

"User is authenticated but not connected" problem with thunderbird

Hello, When I try to read/write mails from my personnal Outlook account on my laptop and my android phone, I use MS Authenticator to configure and approve connexion but I always have the message "User is authenticated but not connected". In…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-03T08:40:47.2266667+00:00
JMR 0 Reputation points
commented 2026-09-07T10:09:48.5733333+00:00
JMR 0 Reputation points
1 answer

microsoft account hacked

I woke up one morning wanting to play on my xbox however i have been signed out and cant get back into my account and im upset i cant get any access to my games

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-07T08:39:11.7766667+00:00
Quewin Klassen 0 Reputation points
edited the question 2026-09-07T10:04:36.2166667+00:00
Gérard Oomens 131K Reputation points Volunteer Moderator
1 answer

Retrieve deleted account

I deleted my first account 2 days ago. Can i get it back?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-07T09:37:07.7633333+00:00
A m y 0 Reputation points
edited the question 2026-09-07T09:59:07.89+00:00
Gérard Oomens 131K Reputation points Volunteer Moderator
1 answer

Third party using Email for Gambling sites

Hi, I believe that there may be someone using my email account (g_matharu) to register on gambling sites and I am receiving these emails in my inbox. Is there a way that I can modify my email account so that it can have an additional number / letter …

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-07T09:58:35.7966667+00:00
GinaMat30 0 Reputation points
answered 2026-09-07T09:58:53.9133333+00:00

AI answer

2 answers

important emails in junk folder

I have a few email addresses' that keep landing in my junk folder and I need them to go directly in my inbox as they are very important! Please let me know what to do. Cheers

Outlook | Web | Outlook.com | Email
asked 2026-09-07T08:49:10.23+00:00
Laura Theresa F 0 Reputation points
answered 2026-09-07T09:45:32.4366667+00:00
GsN5034 - IA 76,040 Reputation points Independent Advisor
3 answers

Outlook Mobile cannot send meeting‑related email. Normal email sends fine. RSVP acceptance does nothing.

Outlook Mobile cannot send meeting‑related email. Normal email sends fine. RSVP acceptance does nothing. I’ve already removed ActiveSync, reset Outlook Mobile, cleared calendar storage, and tested with a new calendar. I need a mailbox‑level calendar…

Outlook | Outlook for mobile | Outlook for Android | For business
asked 2026-08-05T23:04:36.3166667+00:00
Richard Walker 0 Reputation points
edited a comment 2026-09-07T09:36:23.2233333+00:00
BabybooHN 2,795 Reputation points Independent Advisor
2 answers

Not qualified for mitigation.

our emails to hotmail, live, and msn emails were being block - now they just disappear. MS response is "Not qualified for mitigation." whatever that means. How do I fix this?

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-07T02:20:55.04+00:00
chuck lidderdale 0 Reputation points
edited an answer 2026-09-07T09:35:56.16+00:00
BabybooHN 2,795 Reputation points Independent Advisor
2 answers

Duplicate Messages in My Junk Folder

I've had the same (free) Hotmail/Outlook account for many years and want to keep it. Most of the time, only "authorized" senders can get to my inbox. RECENTLY however, my Junk Folder has been filling with duplicate messages. I tried various…

Outlook | Web | Outlook.com | Email
asked 2026-09-06T20:46:10.7633333+00:00
Ron Weaks 20 Reputation points
answered 2026-09-07T09:23:08.8866667+00:00
Hendrix-V 18,405 Reputation points Microsoft External Staff Moderator
1 answer

Outlook will not authenticate on Samsung S23

I have just changed my phone from a Samsung S10 to a Samsung s23. Everything has transferred without issue using Samsung Smartswitch but my emails (the main thing I use my phone for!) will not authenticate when I try to add the account in Outlook. The…

Outlook | Outlook for mobile | Outlook for Android | For business
asked 2026-09-07T08:16:04.0966667+00:00
Suzanne Lewthwaite 0 Reputation points
edited an answer 2026-09-07T09:07:12.2133333+00:00
Liora 1,525 Reputation points Independent Advisor
1 answer

Assistance Required: Outlook Inbox Problem

Your Outlook inbox isn’t showing mail because Focused Inbox is hiding messages

Outlook | Web | Outlook.com | Email
asked 2026-09-07T07:49:29.14+00:00
Phumlani John Nyathi 0 Reputation points
answered 2026-09-07T08:49:11.3833333+00:00
John Jefferson Doyon 86,265 Reputation points Independent Advisor
2 answers

How to add Outlook to GMail on my Android phone?

I run Windows 11 Pro on a Dell Inspiron laptop. I recently reset my Android 12 phone, and I cannot add Outlook back to GMail. Every time I try to add Outlook, I get an "Unable to authenticate". I follow the instructions, but I get an…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-04T19:03:14.88+00:00
Roger Blair 365 Reputation points
commented 2026-09-07T08:34:55.6166667+00:00
Hendrix-V 18,405 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Copilot is no longer appearing on top right side of my taskbar in outlook

Copilot is no longer appearing on top right side of my taskbar in outlook

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-04T13:24:12.3566667+00:00
Dora Pulinckx 0 Reputation points
accepted 2026-09-07T08:26:04.6966667+00:00
Dora Pulinckx 0 Reputation points
1 answer

Can I talk to a human being to resolve my account login issue

The plethora of technical information to do with login, passwords, passkeys etc just confuses me even more on what used to be simply resolved in legacy Outlook under W10

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-07T08:23:46.3766667+00:00
Brian Eastman 0 Reputation points
answered 2026-09-07T08:24:01.02+00:00

AI answer

1 answer

Can't Move Emails in Silk Browser

I'm in the Outlook website on the Silk browser on my tablet. I AM NOT ON THE APP. When I try to move an email to another folder the drop down menu quickly appears and disappears. It won't stay down long enough for me to click on on the folder I want to…

Outlook | Web | Outlook.com | Email
asked 2026-09-04T20:10:23.82+00:00
Liam 10 Reputation points
commented 2026-09-07T08:23:09.82+00:00
Hendrix-V 18,405 Reputation points Microsoft External Staff Moderator
3 answers

issue to connect my professional email to outlook

I can't even add it also to my phone , getting some error

Outlook | Outlook for mobile | Outlook for Android | For business
asked 2026-09-07T07:44:02.55+00:00
Eden2013 0 Reputation points
answered 2026-09-07T08:17:18.0566667+00:00
Ruby Nguyen 1,400 Reputation points Independent Advisor
2 answers

I can not see information on shared calendar

My husband shared his calendar with me. He sent an e-mail. I accepted the calendar. Although it is checked in "other calendars" the information does not show up on my calendar.

Outlook | Windows | New Outlook for Windows | For home
asked 2026-08-09T03:45:45.2866667+00:00
Penny Goodstein 20 Reputation points
edited the question 2026-09-07T08:11:56.3933333+00:00
Daniel-Vo 6,270 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

Missing Spam folder in Outlook 2024 LTSC

Is there supposed to be a Spam folder in Outlook 2024? I can only see what shows in the screenshot. I If it is in fact missing, how do I recover it?

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-07-31T17:33:16.7533333+00:00
George Sinkinson 175 Reputation points
edited the question 2026-09-07T08:08:42.3566667+00:00
Daniel-Vo 6,270 Reputation points Microsoft External Staff Moderator
3 answers

Adding a Gmail account to the New Outlook

I have 3 separate Gmail accounts. I had all 3 on the new Outlook that was running smoothing for months on my laptop. All of a sudden, I cannot log into one of my accounts. I deleted it thinking I could fix the issue by deleting it and adding it back. …

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-03T20:56:03.05+00:00
Lisa Draves 0 Reputation points
recommended 2026-09-07T07:10:49.7333333+00:00
Stefan Blom 350.7K Reputation points MVP Volunteer Moderator
1 answer

Reset password emails not received

I am not receiving password reset emails from multiple senders. Senders' domains and addresses have been added to Safe sender list and whitelisted. Reset emails are not quarantined in Message Trace. Sender does not offer other options (text,…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-03T15:33:00.5966667+00:00
Rob Downing 0 Reputation points
commented 2026-09-07T07:02:19.4333333+00:00
Kristen Tran 1,520 Reputation points Independent Advisor
1 answer

How do I find *DETAILED* IMAP server settings in New Outlook

I'm trying to configure a new PC (Windows 11 - all fixes and updates installed). My primary email program was Thunderbird on my old PC, but I cannot get it to connect to my email provider on the new PC. I decided to try Outlook since I have MS 365. The…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-07T07:00:38.92+00:00
HarryZ 0 Reputation points
edited the question 2026-09-07T07:01:03.3466667+00:00
HarryZ 0 Reputation points