Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,130 questions
4 answers
New Outlook will not sync with one of my gmail addresses
New Outlook has suddenly stopped syncing with one of my gmail accounts. It still works with the other two just fine. I've tried deleting the account, removing Microsoft app access from the gmail account and signing back in and I keep getting an error:…
Outlook | Windows | New Outlook for Windows | For home
asked
2026-09-17T02:10:53.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 31%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELJ%3C/text%3E%3C/svg%3E)
Lisa J
0
Reputation points
answered
2026-10-07T06:08:48.9433333+00:00
Hornblower409
16,350
Reputation points
2 answers
Recover email. Need help from a real person not a form
Need to recover email address for hotmail that I've been trapped out of ages. I've tried many times to recover it via form and it keeps telling me I don't have enough information to get in and they block me. I need a actual customer service person to…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,011 questions
asked
2026-06-21T23:47:09.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESF%3C/text%3E%3C/svg%3E)
Shannon Feaver
0
Reputation points
commented
2026-10-07T06:03:29.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
موسى العمري
0
Reputation points
1 answer
Unable to preview attachments sent in emails
Friday October 2nd 2026 a few members of my organization reported they were unable to preview attachments sent to them (PDF, Word, Excel). After deleting their local profile they were able to preview the documents but have lost the "Open"…
Outlook | Web | Outlook on the web for business | Email
Outlook | Web | Outlook on the web for business | Email
Sending, receiving, and organizing email in Outlook on the web for business
2,928 questions
asked
2026-10-05T13:57:18.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 72%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Antonioni, Nicholas
0
Reputation points
edited an answer
2026-10-07T05:55:39.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 28.000000000000004%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alina Le
5,500
Reputation points
Independent Advisor
2 answers
New Outlook (desktop)
I was recently reviewing some emails in my Outlook desktop app. As soon as I would click on one in my inbox and it opens in the reading pane, became read, it would literally disappear before I could even move my mouse/cursor. Yes, I checked my Archive…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,130 questions
asked
2026-10-05T19:07:43.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 70%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
HanksMom
0
Reputation points
answered
2026-10-07T05:41:51.2333333+00:00
Hal Hostetler MVP-Outlook
12,011
Reputation points MVP
Volunteer Moderator
3 answers
My microsoft account "[PII Removed by Moderator]@gmail.com" got hacked
Hello sir My microsoft account "[PII Removed by Moderator]@gmail.com" got hacked some one change my recovery email and password, my recovery email is same as user name "[PII Removed by Moderator]@gmail.com" please restore my…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,011 questions
asked
2026-10-05T10:28:44.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 54%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
harshvardan sathe
0
Reputation points
edited the question
2026-10-07T05:30:21.4966667+00:00
Hal Hostetler MVP-Outlook
12,011
Reputation points MVP
Volunteer Moderator
2 answers
BitLocker Recovery Key Lost — Need Help Identifying Microsoft Account
Hello, My Windows laptop is currently locked on the BitLocker Recovery screen. It says that BitLocker needs my recovery key because the Secure Boot policy has unexpectedly changed. I believe the recovery key is associated with a Microsoft Outlook account…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,011 questions
asked
2026-10-07T03:45:48.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 71%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
Nurzhan Murat
0
Reputation points
answered
2026-10-07T05:28:24.1433333+00:00
GsN5034 - IA
78,175
Reputation points
Independent Advisor
2 answers
My outlook will not search emails?
The Search option will not search any emails in my Outlook 365, windows 11.
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
30,146 questions
asked
2026-09-22T18:49:15.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 53%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
CAS Closing
10
Reputation points
edited a comment
2026-10-07T05:25:56.8833333+00:00
Hornblower409
16,350
Reputation points
1 answer
My Outlook/Hotmail account was compromised with sky market
My Outlook/Hotmail account was compromised. The password has been changed and there are no new unauthorized sign-ins. However, all emails in Outlook Web and Outlook Mobile are displaying "Private Toolkit & Data Hub",…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,052 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 92%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 32%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
LOCKED OUT NO ACCESS
I am locked out of my personal Outlook email account. I know the email address and password, but Microsoft is requiring verification. The verification SMS is not arriving and the verification code to my backup email is also not arriving. I have tried the…
Outlook | MacOS | New Outlook for Mac | For home
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
1,679 questions
asked
2026-10-07T03:39:45.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 7.000000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEJ%3C/text%3E%3C/svg%3E)
Elizabeth James
0
Reputation points
commented
2026-10-07T05:07:54.6333333+00:00
Elizabeth James
0
Reputation points
2 answers
Account Recovery not working
Hello, does Microsoft still do account recovery? I have tried to recover an account for 3 weeks now but have not received any “we reviewed your request” emails. It is also impossible to speak with a human being without going through multiple menus
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,011 questions
asked
2026-06-16T14:56:18.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 45%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Ryan S
5
Reputation points
commented
2026-10-07T05:07:47.4766667+00:00
Hornblower409
16,350
Reputation points
1 answer
How to open email attachment previews in reading pane instead of a new window?
In New Outlook, how can I open an attachment preview in the reading pane instead of a new window like I could in Classic Outlook? I work for a large government agency and handle an extremely large volume of emails each day with PDF attachments. Being…
Outlook | Windows | New Outlook for Windows | For business
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
12,477 questions
asked
2026-10-05T23:50:07.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 99%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
TGD
0
Reputation points
commented
2026-10-07T04:50:48.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 46%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Teddie Dang
1,445
Reputation points
Independent Advisor
2 answers
Fehler beim Erstellen der Dokumentvorschau
Hallo Zusammen, ich benutze neue Outlook Apps, das ich habe ein Problem mit dem Anhang (PDF Datein), der ich kann nicht vorschau und herunterladen, das Problem ist auf neue Outlook Version und auch Webmail. aber keine Problem auf Klassic Outlook…
Outlook | Windows | New Outlook for Windows | For business
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
12,477 questions
asked
2026-10-05T10:15:06.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 92%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVH%3C/text%3E%3C/svg%3E)
Vo, Hoang Tan
0
Reputation points
commented
2026-10-07T04:50:40.5233333+00:00
Vo, Hoang Tan
0
Reputation points
1 answer
outlook.live not accepting an attachment (NOT INTRESTING IN A WORKAROUND ON THE DROPBOX)
im trying to attach any size attachment under 25mb on my outlook.live/ hotmail.com account and i get an error message saying that "the following files couldn't be attached "File name here". Please try again later. I have been trying for 6…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,052 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 74%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
2 answers
Outlook/Web/Outlook.com/Email
Every time I want to log into my email, I get a message saying I have logged in too many times, however I have not logged in at all for some time. Why does this keep happening? it keeps asking me for a security key which I have never set up, then they…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,052 questions
asked
2026-10-05T23:39:57.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 32%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZW%3C/text%3E%3C/svg%3E)
Zdena Wagner
0
Reputation points
edited an answer
2026-10-07T04:37:44.15+00:00
Hornblower409
16,350
Reputation points
2 answers
Having issues with PDF docs that are sent to me, outlook is saying I dont have permission or makes the file corrupt
Good Morning, I am having issues with outlook, if I am sent a pdf document from a customer and I try to open it, I get an error message saying I do not have appropriate permission to perform this operation or I get a message saying Failed to open…
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
30,146 questions
asked
2026-10-05T08:12:20.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 77%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian Turner
0
Reputation points
commented
2026-10-07T04:36:54.3866667+00:00
Alina Le
5,500
Reputation points
Independent Advisor
1 answer
iCloud email sub folders not visible in outlook
Hello - I have just installed outlook and managed to link my iCloud email address so I can see all emails in one place, BUT I cannot see the iCloud sub folders - they do exist as I can see them on my phone. I am using a PC. Please help
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,130 questions
asked
2026-10-02T16:34:18.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 21%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jill Hoblin
0
Reputation points
commented
2026-10-07T04:36:16.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
13,430
Reputation points Microsoft External Staff
Moderator
1 answer
Changed Outlook icon doesn't appear in the taskbar
Windows 10, Outlook (2024?) ver 1.2026.915.300: I changed the desktop icon for Outlook to the orange/white version, I want the revised icon in my taskbar. I removed the blue envelope icon from the taskbar, then performed the unpin/pin to taskbar of the…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,130 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 36%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
1 answer
How do i enable auto log in to outlook
When i want to access my email prog I have to input address and password every time - I ve contacted HP Computers and although they tried to help (AI assist) Im now worse off after the changes they told me to do --- Now after putting my email address…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,011 questions
asked
2026-10-05T16:37:55.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 64%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
The Mikkens
0
Reputation points
commented
2026-10-07T04:24:17.68+00:00
Emma1-N
13,430
Reputation points Microsoft External Staff
Moderator
1 answer
my mail directly receive in archive
my mail directly receive in archive .how to fix it
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,052 questions
asked
2026-10-07T03:46:59.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 22%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
D Rajesh Kumar General Manager
0
Reputation points
answered
2026-10-07T04:23:54.38+00:00
Francisco Montilla
30,725
Reputation points
Independent Advisor
1 answer
How to fix the Bookings app issues with creating phantom teams sessions that do not existing in bookings app
I create a service with all of the correct parameters and have deleted and recreated it a number of times. I use the event web part in sharepoint to display the services link so people can register. The link from the sharepoint event webpart. I have…
Outlook | Web | Outlook on the web for business | Calendar
Outlook | Web | Outlook on the web for business | Calendar
Managing meetings and events using Outlook on the web for business
1,021 questions
asked
2026-10-04T18:32:34.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 24%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Roberta Baker
0
Reputation points
edited a comment
2026-10-07T04:19:34.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 47%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKE%3C/text%3E%3C/svg%3E)
Kai-Ex
1,575
Reputation points Microsoft External Staff
Moderator