Outlook | MacOS | Legacy Outlook for Mac | For home
Using older versions of Outlook for Mac for personal email and calendar
4,701 questions
1 answer
One of the answers was accepted by the question author.
Outlook for Mac does not display my inbox and folders page correctly.
I was using Outlook (Legacy version) for my MacBook today without any issues whatsoever. However, when I opened Outlook this evening, the placement of items on the screen showed large gaps between the top menu line (Home-Organize-Tools) and the toolbar…
Outlook | MacOS | Legacy Outlook for Mac | For home
asked 2026-07-16T02:42:16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 59%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
Donald Koliha
30
Reputation points
edited a comment 2026-07-21T10:29:18.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 24%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
Victor1-V
10,500
Reputation points Microsoft External Staff
Moderator
0 answers
Microsoft account disappeared - "We couldn't find an account with that username"
My Microsoft account with email ******@gmail.com suddenly says "We couldn't find an account with that username". I purchased Minecraft Java & Bedrock Edition (Order #4229321052) on this account. I have the purchase receipt and Microsoft…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
23,456 questions
asked 2026-07-21T09:48:33.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 28.000000000000004%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIK%3C/text%3E%3C/svg%3E)
ismail khan
0
Reputation points
edited the question 2026-07-21T10:26:49.55+00:00
Gérard Oomens
127.3K
Reputation points
Volunteer Moderator
0 answers
Account Locked
Hi there, I have another business account and I can't gain access to it, as you guys have blocked my account! PLEASE HELP!
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,714 questions
asked 2026-07-21T10:26:34.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 57.00000000000001%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Azza Gasim
0
Reputation points
asked 2026-07-21T10:26:34.47+00:00
Azza Gasim
0
Reputation points
0 answers
Forgotten password, Lost access to authenticator.
I have a recovery key but it is not accepting it, is this due to attempting login excessively?
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
23,456 questions
asked 2026-07-21T04:55:02.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 83%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SW
0
Reputation points
edited the question 2026-07-21T10:20:28.14+00:00
Gérard Oomens
127.3K
Reputation points
Volunteer Moderator
0 answers
lost access to my bt.connect email
My btconnect.com email address is setup on Outlook but no emails are displayed.
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,186 questions
asked 2026-07-21T10:20:21.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 69%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Ken Derrick
0
Reputation points
asked 2026-07-21T10:20:21.6233333+00:00
Ken Derrick
0
Reputation points
1 answer
Does the Outlook Web Add-in support closing compose event listeners and save email event listeners?
Hi, team: For an Outlook Web Add-in (New Outlook + OWA, Mailbox 1.12+): Compose close: Any event when the user closes/dismisses compose? (We only find open events and programmatic closeAsync.) Save / Ctrl+S: Any way to handle or intercept host Save…
Outlook | Web | Outlook on the web for business | Email
Outlook | Web | Outlook on the web for business | Email
Sending, receiving, and organizing email in Outlook on the web for business
2,761 questions
asked 2026-07-21T09:41:07.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 50%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXZ%3C/text%3E%3C/svg%3E)
Xiang Zhang
0
Reputation points
edited the question 2026-07-21T10:19:48.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 59%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nam-D
3,880
Reputation points Microsoft External Staff
Moderator
1 answer
Restoring Outlook deleted folders
I need to make a formal Subject Access Request in respect of my personal information in accordance with section 45 of the Data Protection Act 2018 and Article 15 of the retained EU General Data Protection Regulation 2016/679 (UK GDPR). The emails are…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,714 questions
asked 2026-07-19T12:41:47.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 64%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nicole Davidoff
0
Reputation points
answered 2026-07-21T10:15:11.06+00:00
Gérard Oomens
127.3K
Reputation points
Volunteer Moderator
1 answer
How to make my current email address the Primary email?
My OLD email is disabled; domain was sold. Created a verified alias of the NEW email. However, when I tried to make the NEW email my Primary email or when I tried to delete the OLD email, I get... "We were unable to make [OLD email] your primary…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
23,456 questions
asked 2026-07-17T18:05:30.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 83%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Richard Hackathorn
0
Reputation points
commented 2026-07-21T10:09:59.2733333+00:00
Victor1-V
10,500
Reputation points Microsoft External Staff
Moderator
1 answer
Can send but CANNOT RECEIVE any emails at Outlook.com
I've had this account for years. Rarely use it. Now that I want to use it again, I log in just fine, see my old emails but I get zero emails from any senders. I was able to add the outlook.com domain to my account so i have been testing both…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,714 questions
asked 2026-07-21T07:03:42.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 85%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BH
0
Reputation points
answered 2026-07-21T10:08:20.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 67%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHR%3C/text%3E%3C/svg%3E)
Himanshu Rai
85
Reputation points
2 answers
Issue in setting up Forwarding my outlook email
Hi, I'm facing an issue while setting up forwarding for my Outlook emails to another email address. I go to Settings > Email > Forwarding and IMAP, enable forwarding, and enter the email address where I want to forward my emails. It shows as…
Outlook | Web | Outlook.com | Settings
Outlook | Web | Outlook.com | Settings
Configuring preferences and options in Outlook.com
4,326 questions
asked 2026-07-18T15:13:18.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 74%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Sukh Arora
0
Reputation points
commented 2026-07-21T10:07:35.45+00:00
Sukh Arora
0
Reputation points
1 answer
postmaster @outlook.com emails
For over several weeks now I have been getting these postmaster @outlook.com emails. They are saying "Delivery has failed to these recipients or groups: [<PII removed>@gmail.com] ([<PII removed>@gmail.com])." I have never forwarded…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
23,456 questions
asked 2026-07-17T21:47:53.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 7.000000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Krystn Smerecki
20
Reputation points
commented 2026-07-21T10:01:55.2533333+00:00
Victor1-V
10,500
Reputation points Microsoft External Staff
Moderator
1 answer
Outlook on MacOS – Disabled autocorrect workaround no longer working
Hi, I have had an issue while drafting an email where Outlook on my MacBook would autocorrect certain words from Swiss German to English even when autocorrect is turned off in Outlook as well as in the system settings. (E.g. direkt always turns into…
Outlook | MacOS | New Outlook for Mac | For business
Outlook | MacOS | New Outlook for Mac | For business
Using the New Outlook for Mac features in business environments
1,856 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 68%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 10%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
1 answer
To change my account from IMAP to Exchange, I have deleted my previous IMAP account in the outlook and then added the account in With exchange, but when I am trying import the old datafiles all the data is completely lost. Please help me to recover Data
To change my account from IMAP to Exchange in MS outlook classic, I have deleted my previous IMAP account in the outlook and then added the account in With exchange, but when I am trying import the old datafiles all the data is completely lost. Please…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,186 questions
asked 2026-07-18T04:22:51.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 34%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESV%3C/text%3E%3C/svg%3E)
santosh varma
0
Reputation points
commented 2026-07-21T09:48:49.69+00:00
Victor1-V
10,500
Reputation points Microsoft External Staff
Moderator
1 answer
Allow original PK
What to install original purchased HUP Product Key and feature new Outlook is terrible.
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,683 questions
asked 2026-07-20T15:48:44.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 99%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Andy Brandt
0
Reputation points
edited an answer 2026-07-21T09:48:32.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chloe-V
9,545
Reputation points Microsoft External Staff
Moderator
1 answer
Dialogue boxes won't accept characters while logging into outlook email account
Dialogue boxes won't accept characters while logging into outlook email account. Initially, I can enter the email address in the dialogue box, then the page changes to send a code to my backup account or login with a password, however, all…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,714 questions
asked 2026-07-17T08:29:33.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 6%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Congo Harrison
0
Reputation points
commented 2026-07-21T09:46:12.71+00:00
Victor1-V
10,500
Reputation points Microsoft External Staff
Moderator
1 answer
<PII removed>@outlook.com has appeared in my mail list and I have never contacted this! Can you help on how to delete? As there isn't an option
I have gone into my mail list and this one '<PII removed>@outlook.com' is the first one and i haven't had any contact. I try and delete - but there is no option. Can you please tell me how to get rid of this email?
Outlook | Web | Outlook.com | Contacts
Outlook | Web | Outlook.com | Contacts
Organizing and accessing contact information in Outlook.com
2,103 questions
asked 2026-07-17T05:44:47.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 38%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
Elliw Baines Roberts
0
Reputation points
commented 2026-07-21T09:39:08.4533333+00:00
Victor1-V
10,500
Reputation points Microsoft External Staff
Moderator
1 answer
Some emails sent to my Outlook.com account never arrive
Hello, I have an Outlook.com (Hotmail) account. Some emails that are sent only to my Outlook.com account never arrive in my inbox. For example, a family member forwarded an email to my Outlook.com address. I never received it. My email hosting provider…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,714 questions
asked 2026-07-21T08:17:23.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 64%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETH%3C/text%3E%3C/svg%3E)
Tamzin Higley
0
Reputation points
commented 2026-07-21T09:35:06.51+00:00
Tamzin Higley
0
Reputation points
2 answers
URGENT/IMPORTANT: Images not showing in Outlook for Mac after an update
No images are showing in Outlook, in the body or email signatures (my own or received emails) for New Outlook for Mac after an update; it was working fine until a recent Microsoft update. If I switch to legacy Outlook for Mac, it all works fine with…
Outlook | MacOS | New Outlook for Mac | For home
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
1,583 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 0%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
1 answer
email not able to receive any but able to send out over..........
[Moderator note: personal info removed] this is the email for my director after 11 AM not able to receive any email but able to send over to my email for testing. the email not full. so far i been check is it any server outgoing went wrong or what?
Outlook | Web | Outlook on the web for business | Email
Outlook | Web | Outlook on the web for business | Email
Sending, receiving, and organizing email in Outlook on the web for business
2,761 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 80%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 3%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
1 answer
I am having hugh problems with my Bigpond Account. It started last week and I took my Laptop to the Telstra Business Centre in Townsville. They spent a considerable time on the issue and said I should call Microsoft direct Please can you help me!
I have had Telstra Big pond as my email address for some 40 years. Suddenly last week I could no longer send or receive Emails. On Monday I took the Laptop to the Telstra Business Centre in Townsville where they spent considerable time trying to fix the…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,186 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 94%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)