169,829 questions with Outlook-related tags

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3 answers

Main user name on email doesn't receive emails Alias name still does affecting all emails in business

Hi I need help how to resolve the issue with main usernames as our incoming emails are not coming through and throws up Entra ID issue but the Alias names attached works fine the AI support just gives me the run around if some can provide a step-by-step…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-12T07:40:44.6466667+00:00
Malcolm Taylor 0 Reputation points
answered 2026-09-13T06:16:16.9633333+00:00
zafar iqbal 0 Reputation points
1 answer

CDOC Case Management issues

I’ve been back and forth with CDOC Case Management for about a month now and I never seem to be payed attention to. It’s like talking to a robot. I’ve been in the process of trying to recover a email that was hacked since last year. I’ve provided names,…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-12T08:44:30.58+00:00
Dalton 0 Reputation points
answered 2026-09-13T06:14:47.7366667+00:00
Hornblower409 14,815 Reputation points
1 answer

Hacked account and hacker changed my information

On vacation, a hacker got into my account, changed my account email to their email, and removed all of my information. I contacted recovery (the AI bot which I despise) and filled out sheets, and even called another department. I entered all of MY…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-13T01:22:00.8033333+00:00
Eza Janneman 0 Reputation points
answered 2026-09-13T06:02:00.78+00:00
Chloe-V 12,700 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

My Microsoft account was hacked I can see sign in attempts my other bound third party accounts was hacked over mail.

I am trying to secure my third party accounts , I already changed pw added few mails , even tried authenticator but wasnt able to , I lost my discord and epic account during this compromised period. The hacker deleted my recent mails from outlook so its…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-13T05:11:50.1333333+00:00
Mehmet Hakan Cebeci 0 Reputation points
answered 2026-09-13T06:00:44.4466667+00:00
zafar iqbal 0 Reputation points
2 answers

my account has been hacked

my other microsoft account has been hacked and email has been changed and now i am unable to access many of my games and other things i was too late to verify the change in email and when i tried to log back in it was too late can i know what i am able…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-13T05:00:39.53+00:00
Christine Xu 0 Reputation points
answered 2026-09-13T05:39:47.1566667+00:00
Lester Bernard Reyes 84,725 Reputation points Independent Advisor
2 answers

i need to access my past sent emails containing 100's hours research over 1000's items, while lost using Outlook Classic.

My laptop was supposed to have Office installed qualifying me for upgrades to windows, etc. After 18months, and numerous downloads, apparently Windows determined i did not quality? as office was only a shell/part loaded version with only very basic…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-12T07:11:07.0733333+00:00
Trevor Williams 0 Reputation points
answered 2026-09-13T05:31:34.6433333+00:00
Hornblower409 14,815 Reputation points
3 answers

How to manually delete the cache when using the “New Outlook"

I don't know how to manually delete the cache when using the “New Outlook”. Please let us know if the procedure is on the official documentation. Is the method the same as the current Outlook?

Outlook | Windows | Classic Outlook for Windows | For business
asked 2024-05-15T00:32:07.17+00:00
塩崎　朋子 0 Reputation points
commented 2026-09-13T05:30:05.1366667+00:00
rpodric 101 Reputation points
1 answer

M365, Outlook password issues in MAC error

Able to login on web with same m365 business account but it's not working on Outlook app on MAC system, tried all keychain etc steps, giving errors ADSTS...20 etc related to authentication need help

Outlook | MacOS | New Outlook for Mac | For business
asked 2026-09-13T05:28:17.03+00:00
Maxx Blue 0 Reputation points
answered 2026-09-13T05:28:36.56+00:00

AI answer

1 answer

I am unable to add [Moderator Note: Personal Info Removed]@bergmann-marine.com to Outlook

It tells me that [Moderator Note: Personal Info Removed]@bergmann-marine.com is not a valid email address. I am able to send and receive messages on my iPhone and on my iPad for that email account.

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-12T18:36:20.0933333+00:00
Fred Pot 0 Reputation points
commented 2026-09-13T05:26:00.04+00:00
Fred Pot 0 Reputation points
0 answers

Do I need to subscribe to 365 in order to access MS Exchange for my emails to and from Outlook Classic

A week or so ago, I became aware I could no longer Reply, or Forward emails I received, using Outlook Classic and MS Exchange, with a personal account. I have been paying $4.00/month, for years, for MS Exchange. When I finally got through to MS Help,…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-13T05:13:06.2333333+00:00
Richard Forman 0 Reputation points
1 answer

Number of mails in a folder

I used to be able to see the number of emails in a folder on the bottom of my screen in Outlook classic why cant I see in new Outlook?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-07-09T10:54:33.75+00:00
Debbie Meyer 0 Reputation points
commented 2026-09-13T05:10:18.1266667+00:00
Hornblower409 14,815 Reputation points
2 answers

Can't use excel or outlook mobile apps

I'm trying to sign into outlook and excel on mobile, but whenever I try I get hit with a blank white screen that I can't do anything about. So far I have made sure both my device and the apps are up to date, cleared the cache, and reinstalled both the…

Outlook | Outlook for mobile | Outlook for Android | For business
asked 2026-09-13T04:57:49.3433333+00:00
Ben Krick 0 Reputation points
answered 2026-09-13T05:05:10.9333333+00:00
Kien 1,060 Reputation points Independent Advisor
4 answers

Issues logging Into My Email's

My kids are into collecting pokemon, because of this I created a few email accounts with microsoft and signed up for bot's to get them cards at MSRP instead of paying douche bag scalers double or tripple the cost to get them. Now I cant login to half of…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-11T23:16:01.1066667+00:00
Greg Jones 0 Reputation points
edited an answer 2026-09-13T04:53:58.68+00:00
Hornblower409 14,815 Reputation points
1 answer

How to recover kids account?

Hi, Recently the computer that my kid use to play minecraft log out of his account. I had lost his password. I fill the form and I am not getting answer from microsoft about the result. is there any way to get back his account? He is joined to family…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-13T04:51:28.8666667+00:00
Wilmer Ariza 0 Reputation points
answered 2026-09-13T04:51:42.0766667+00:00

AI answer

2 answers

I need to get back into my usual hotmail account but it takes hours and doesn't let me complete login

I had to restart my laptop and lost the ability to do 2FA for my hotmail account as there was no phone signal. Before doing that I sent a message to change one of my security settings so that I will always have access to 2FA anywhere in the world. I…

Outlook | Web | Outlook.com | Email
asked 2026-09-13T01:18:07.84+00:00
Craig McGarrity 0 Reputation points
answered 2026-09-13T04:42:07.8433333+00:00
GsN5034 - IA 76,570 Reputation points Independent Advisor
2 answers

How Can I stop an email from opening another window with the message in web Outlook?

I do NOT want a pop-up window when I open my mail in the reading pane. It's really infuriating because I have a lot of mail to go through, and when checking the box to delete multiple junk emails, invariably it will pop-up window when I'm trying to check…

Outlook | Web | Outlook.com | Email
asked 2026-09-13T03:18:00.01+00:00
Melissa L 15 Reputation points
answered 2026-09-13T04:34:12.3433333+00:00
Jhun Buala 5,545 Reputation points Independent Advisor
2 answers

my outlook is locked, I can enter with my credentials, but I can't receive emails neither sent

more than ten days with my outlook account locked, despite I have paid my annual subscription (outlook + one drive)

Outlook | Web | Outlook.com | Email
asked 2026-09-13T03:31:06.1166667+00:00
Edyberto C 0 Reputation points
answered 2026-09-13T04:26:59.62+00:00
GsN5034 - IA 76,570 Reputation points Independent Advisor
4 answers

I cannot make an email address not blocked. Help!!

I accidently blocked an email address in my junk folder.And I followed the instructions on another thread to unblock it, I followed the instructions exactly, and every time I try and do, it says unable to complete it, it says unable to. Try again. ive…

Outlook | Web | Outlook.com | Settings
asked 2026-09-10T22:34:50.0266667+00:00
David Brady 0 Reputation points
answered 2026-09-13T04:01:10.9+00:00
Hornblower409 14,815 Reputation points
1 answer

I need to access the deceased person's account as the Court Appointed Personal Representative ASAP for completion of the Probate process.

I need to access the deceased person's account as the Court Appointed Personal Representative ASAP for completion of the Probate process. Thank you for your support. [Moderator Note: Personal Info Removed]

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-12T23:14:31.6933333+00:00
Satoko Ehlen 0 Reputation points
answered 2026-09-13T03:55:31.4066667+00:00
Chloe-V 12,700 Reputation points Microsoft External Staff Moderator
3 answers

Is there seriously no "Save all attachments" function in Outlook?

I sent myself a bunch of image files from my phone. The resulting message is several screens high. The whole point of the message was to get the files onto the computer, but Outlook now lacks any apparent means of saving attachments. A quick search…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-02-10T19:18:57.07+00:00
G H S 36 Reputation points
commented 2026-09-13T03:54:15.26+00:00
Hornblower409 14,815 Reputation points