Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,727 questions
1 answer
I accidentally deleted a hotmail, and i can't recreate it
I recently made a new microsoft account, so i thought i'd just log out of the old one, but i accidentally deleted it instead. I've tried countless times to recreate the account, but everywhere it just says that the account doesn't exist. There's no other…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked
2026-09-21T15:38:34.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 64%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFK%3C/text%3E%3C/svg%3E)
Felix Kaia Munk
0
Reputation points
answered
2026-09-22T02:16:14.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chloe-V
13,030
Reputation points Microsoft External Staff
Moderator
1 answer
Unable to add a new email account to Outlook
I am unable to complete the setup of a new email account in Outlook. I. have entered all of the information correctly on the Add Account page but the Add Account button is grayed out so I cannot complete the setup.
Outlook | MacOS | Legacy Outlook for Mac | For home
Outlook | MacOS | Legacy Outlook for Mac | For home
Using older versions of Outlook for Mac for personal email and calendar
4,751 questions
asked
2026-09-21T20:25:11.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 89%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mary Susan Haynes
0
Reputation points
edited an answer
2026-09-22T02:15:13.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
10,740
Reputation points Microsoft External Staff
Moderator
1 answer
Unable to access my personal account.
Hi, I recently lost my phone and although I have received a new one I cannot get access to authenticator and hence cannot log into any other accounts. To compound the issue, my password seems to no longer be working, my recovery phone number doesn't seem…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,727 questions
asked
2026-09-21T14:37:04.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 11%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENW%3C/text%3E%3C/svg%3E)
Nathan Wheatley
0
Reputation points
answered
2026-09-22T02:02:51.3166667+00:00
Chloe-V
13,030
Reputation points Microsoft External Staff
Moderator
0 answers
Errors with Xbox live family email
Hey, I know the xbox live family email was discontinued a while back. But it is still causing quite a few issues game wise for me. I have a Ubisoft account tied to the xbox live family email. Back in the day xbox would link the Ubisoft account to your…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,727 questions
asked
2026-09-22T01:47:08.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 16%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Andrew Petronis
0
Reputation points
asked
2026-09-22T01:47:08.3633333+00:00
Andrew Petronis
0
Reputation points
2 answers
Cannot install email on new Android phone
Trying to install my email on a new android phone. I'm getting error code 5ssai
Outlook | Outlook for mobile | Outlook for Android | For home
Outlook | Outlook for mobile | Outlook for Android | For home
Using Outlook for Android for personal email and calendar management
2,273 questions
asked
2026-09-21T21:30:15.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 25%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Sue Crow
0
Reputation points
answered
2026-09-22T01:45:37.77+00:00
Manoel Barros
21,905
Reputation points
Independent Advisor
3 answers
I can't log into my Outlook APP in my machine pop up the message -657rx
Hi Team, I can't log into my Outlook APP in my machine pop up the message as below: Correlation Id: Timestamp: 2026-09-18T00:55:02.000Z DPTI: Message: The credential is invalid. Unexpected sub status (6008). Tag: 657rx Code: 2148073494 How could…
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
30,084 questions
asked
2026-09-21T09:15:48.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 39%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELJ%3C/text%3E%3C/svg%3E)
Lulu JIN LI
0
Reputation points
commented
2026-09-22T01:44:27.14+00:00
Lulu JIN LI
0
Reputation points
1 answer
Account Recovery
Hi. I need help getting my account recovered. I've submitted a form multiple times and haven't heard back in over 3 days.
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,727 questions
asked
2026-09-22T01:30:56.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 31%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Ariel Hernandez
0
Reputation points
answered
2026-09-22T01:31:08.8966667+00:00
AI answer
0 answers
Problem with IMAP configuration in New Outlook for Windows
I am experiencing an issue with a third-party IMAP account in the New Outlook for Windows. The correct incoming IMAP server for my account is: mail-di.inf.puc-rio.br When adding the account, I disable automatic server discovery and manually enter…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,045 questions
asked
2026-09-22T01:25:01.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 70%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Marcos Kalinowski
0
Reputation points
asked
2026-09-22T01:25:01.72+00:00
Marcos Kalinowski
0
Reputation points
1 answer
Why is my Hotmail account not receiving any emails?
I have not received any of my hotmail emails for the last 12 days
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,826 questions
asked
2026-09-22T00:40:34.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 96%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Theresa Ament
0
Reputation points
commented
2026-09-22T01:19:34.2233333+00:00
Jeronimo Fuerte
46,170
Reputation points
Independent Advisor
1 answer
What can I do if my Microsoft account has been hacked?
When I try to log in, it says the account doesn't exist, but when I try to create one, it says it already exists—what can I do? I think it's been hacked, because I gave my email to someone and accidentally shared the authentication code as well...
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,727 questions
asked
2026-09-19T20:07:46.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 96%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Apollo
10
Reputation points
commented
2026-09-22T01:14:29.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 73%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDZ%3C/text%3E%3C/svg%3E)
DEMOPOULOS Zayne
0
Reputation points
2 answers
Account recovery not working
Hey so how do i get back to my account if someone changed it and what should i do if the recovery does not work?
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,727 questions
asked
2026-09-21T21:30:51.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 57.99999999999999%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Silmo Timeless
0
Reputation points
answered
2026-09-22T01:12:24.6+00:00
Jeronimo Fuerte
46,170
Reputation points
Independent Advisor
1 answer
I am locked out of my Hotmail account because I no longer have access to the phone
I am locked out of my Hotmail account because I no longer have access to the phone number associated with it. I have completed the Microsoft Account Recovery Form approximately 15 times over the past month, providing the requested information, including…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,727 questions
asked
2026-09-21T22:31:41.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 76%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Michele Petrosino
0
Reputation points
answered
2026-09-22T01:05:19.2766667+00:00
Jeronimo Fuerte
46,170
Reputation points
Independent Advisor
1 answer
Outlook Notes
When attempting to open Outlook was required to re-log into my Yahooo account. Now my notes folder is empty. How/where can I recover my notes file?
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,712 questions
asked
2026-09-21T16:49:56.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 91%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETF%3C/text%3E%3C/svg%3E)
Timothy Farmer
0
Reputation points
edited an answer
2026-09-22T00:52:10.84+00:00
Norah-L
10,740
Reputation points Microsoft External Staff
Moderator
3 answers
@QuickMailChecker_bot
Hi, My account has been taken over by the **@QuickMailChecker_bot. Ive reset my password multiple times, removed two apps i didnt install and im still getting emails with that on it. Ive checked the rules section, there are no rules set. I have no…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,727 questions
asked
2026-08-19T15:25:06.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 54%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
Becca Pounding
0
Reputation points
commented
2026-09-22T00:37:20.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 53%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHR%3C/text%3E%3C/svg%3E)
Harun Rashid
0
Reputation points
1 answer
My son's account Hacked - and because the hacker turned on two-step verification, Microsoft tells me there is nothing they can do!
I am reaching out to this community because my son's Microsoft account has been taken over by someone else. The attacker has changed the password, replaced the recovery email addresses, and enabled two-step verification. As a result, my son no longer has…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,727 questions
asked
2026-09-20T18:39:38.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 24%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
miguel eufrasia
0
Reputation points
commented
2026-09-21T23:56:19.92+00:00
Chloe-V
13,030
Reputation points Microsoft External Staff
Moderator
1 answer
Someone's name shows up instead of mine
When sending an email to myself to get documents to my other computer, someone else's name shows up instead of mine.
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,826 questions
asked
2026-09-21T05:09:27.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 17%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Sockkee Teo
0
Reputation points
commented
2026-09-21T23:55:22.0466667+00:00
Chloe-V
13,030
Reputation points Microsoft External Staff
Moderator
1 answer
I am having a problem with attachments in older Outlook.com emails.
I am having a problem with attachments in older Outlook.com emails. I can access and open many of my emails from before 2023, but the attachment section is completely missing from many of these messages. There is no paperclip icon, attachment filename,…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,826 questions
asked
2026-09-20T20:48:36.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 64%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
vahid tabaei
0
Reputation points
commented
2026-09-21T23:54:14.3433333+00:00
Chloe-V
13,030
Reputation points Microsoft External Staff
Moderator
1 answer
search failure
all of a sudden outlook wont search for any emails which i need +++ it says......Your request can't be completed right now or try again later. second day of this. how do i fix?
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,826 questions
asked
2026-09-21T21:05:04.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 82%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JMcG
0
Reputation points
answered
2026-09-21T23:52:30.6666667+00:00
Ferdinand Nanalig
32,960
Reputation points
Independent Advisor
1 answer
Cannot Open Outlook After Update
After an Outlook for Mac update, Outlook stopped working. When I clickthe Outlook icon, it appears for a few seconds and then disappears. I can see all my emails and folders normally through Outlook.com in Safari. I need help repairing Outlook for Mac…
Outlook | MacOS | Legacy Outlook for Mac | For home
Outlook | MacOS | Legacy Outlook for Mac | For home
Using older versions of Outlook for Mac for personal email and calendar
4,751 questions
asked
2026-09-19T16:49:27.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 19%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Robert Pregulman
0
Reputation points
commented
2026-09-21T23:50:25.6+00:00
Chloe-V
13,030
Reputation points Microsoft External Staff
Moderator
1 answer
I'm MEANT to be getting sent emails but not receiving them
I've recently been trying to fix an account on a separate platform, and they say they've sent me a verification code into my emails, however when I open it, I have received no emails from the. I've checked my spam and junk, and I've also checked and made…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,826 questions
asked
2026-09-20T14:24:35.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 28.000000000000004%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHT%3C/text%3E%3C/svg%3E)
Harley Tinmurth
0
Reputation points
commented
2026-09-21T23:46:57.6566667+00:00
Chloe-V
13,030
Reputation points Microsoft External Staff
Moderator