Managing personal Outlook.com account settings, security, and privacy
Phone changed
What if no longer have the phone number provided to send code too how do I proceed to login?
Outlook | Web | Outlook.com | Account management, security, and privacy
My account was hacked and some old emails are blocked by this image from Aquousmail.
As the title says, I recently noticed that my email was compromised. They have set up auto rules, and a huge chunk of my emails have their content blocked. I already removed any third party access, forced sign out all users, changed passwords and enabled…
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
Help me recover my Microsoft account
Hi Team, I had created Microsoft account for learning purpose. Microsoft account is "@outlook.com". I have forgot everything for this account, such as password, linked mobile number and details. Purpose of this account was just to use it for…
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
outlook doesn't work properly due to hacking
Hello, my Outlook account was hacked. All incoming emails are being rewritten to '@quickmailchecker_bot' in real-time. I have already changed my password, enabled 2FA, cleared all inbox rules, and removed all app passwords on live.com. However, the bot…
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
How to drag a file into an email and apply a hyperlink to the file?
In Outlook Classic I could right click and drag a file into an email and have the option to set a hyperlink to the file. How do I do that in the new Outlook?
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
Can't open Outlook (new)
When I try to open Outlook (new) the envelope icon sits for at least 30 seconds and then I get the first message below. When I click on troubleshoot I get the second message. Outlook does not open. I updated Microsoft 365 but nothing changed. A few days…
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
Lost Outlook contact files in change from Windows 10 to 11
I kept all my contacts in the Outlook contact files and kept copious notes in the Note sections of individuals. In changing over from Windows 10 to Windows 11, all these files have disappeared - I need them back. Please assist. Moved from Windows for…
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
Some strange bug is preventing Outlook from refreshing storage usage by mail
Cleared out around 900+ emails from over the years (which should be around a few GB) and the storage usage didn't go down but went up even after I cleared them out of recover folder also. This bug will prevent me and others from being able to send and…
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
The forced change to the NEW Outlook removes the Shared Mailboxes - the Add Shared Mailbox feature does not add them back
The change to the NEW Outlook removes the Shared Mailboxes - the Add Shared Mailbox feature does not add them back. The only work around we have so far is to roll back all the accounts from the NEW Outlook which is quite confusing as the NEW Outlook is…
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
Outlook.com not receiving any emails since 23/09/2026
My outlook.com account has stopped receiving all inbound emails since 23/09/2026 - nothing arriving in Inbox or Junk folder, from any sender. I've already confirmed: mailbox storage is not full, Junk Email filter is set to All with no blocking rules, and…
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
AI answer
Cannot preview pdf in Outlook or open pdf files using Adobe Reader
Just this past few weeks, I have been experiencing the problem of not being able to preview pdf files in Outlook even though I have Adobe Reader assigned as the previewer. I even purchased a later version of Office Professional (2021) thinking the error…
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
Personal Outlook.com account locked — “Account recovery has been blocked” and no reinstatement option
My personal Outlook.com/Microsoft account has been locked unexpectedly. When I try to sign in, I receive: “Your account has been locked” I then click the option to prove that I am human. Instead of allowing me to complete the verification, I immediately…
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
KB5129195 causes Classic Outlook 2024 to hand
After installing Windows 11 update KB5129195 on 9/24/2026, Classic Outlook 2024 opened but immediately became unresponsive. Send/Receive did not work, and Outlook could not be closed normally; I had to terminate it through Task Manager. Restarting…
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
Emails are out of order
My newer account emails are so out of order. My settings were fine. My older account is in order. The upload screen shot of the settings show the newest and oldest are grayed out. I set this up with newest on top. I had two browsers open, one from my…
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
Outlook New keeps moving my read emails back into my inbox as unread, even after moving them to different folders.
I review my emails and then move them to assigned folders. Sometimes, within a couple hours or the following day, all of those emails are moved back into my inbox as unread. How do I fix this?
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
Outlook on my iPhone not working
When I click on Outlook icon in my iPhone I can’t get into my Inbox
Outlook | Outlook for mobile | Outlook for iOS | For home
Using Outlook for iOS for personal email and calendar management
not receiving verification code emails for over 4 hours
i need to change my email address on my microsoft account, but when i get to the part where i need a verification code i do not receive the code for over 4 hours. it gets timed out by then. i have tried all the suggestions in previous posts and nothing…
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
Privacy question
As a new business owner, I am seeking guidance on how to secure my account and prevent any unauthorized linking. I am currently working with a firm that requested I register for one of their Outlook email accounts, which would involve linking accounts—a…
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
Hyperlinks are not working in the new outlook.
Hello, We use Outlook as a primary source of communication within our company. We cannot access links when using the Control +K method or by clicking the Link icon. This has become a major problem. Please let us know how to fix this. We never had this…
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
My Original Outlook (desktop) starred folders (in "Favorites") keep getting removed out of My Favorites at the top.
My Original Outlook (desktop) starred folders (in "Favorites") keep getting removed out of My Favorites at the top. Why does this keep happening?
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments