Outlook | Web | Outlook.com | Settings
Configuring preferences and options in Outlook.com
4,298 questions
2 answers
Why does an old profile picture still keep appearing
I created a hotmail account back in the early 2000's. Even when I go to delete, remove, update and remove the profile photo, it still keeps the original old one attached. I need to remove this from my account indefinitely so it doesn't appear. How do I…
Outlook | Web | Outlook.com | Settings
asked 2026-06-09T10:30:22.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 73%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
Becky Papaspyrou
0
Reputation points
commented 2026-06-10T09:51:21.67+00:00
Becky Papaspyrou
0
Reputation points
1 answer
Outlook: I would like to create a forwarding rule for an Inbox Subfolder
Hello, I am trying to create a rule that will forward emails in a specific subfolder to an outside address. I would like for this rule to apply to the specified subfolder ONLY. Could you please 1) tell me if this is possible and 2) if it is possible,…
Outlook | MacOS | Legacy Outlook for Mac | For business
Outlook | MacOS | Legacy Outlook for Mac | For business
Using older versions of Outlook for Mac in business environments
7,065 questions
asked 2026-06-10T09:41:17.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 91%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jeff
0
Reputation points
answered 2026-06-10T09:41:33.7533333+00:00
AI answer
0 answers
My account is hacked by a Chinese email
So my account has been hacked by a Chinese email ending with @qq so I can't rest my accounts password because when I try logging in it wants me to verify that email witch obviously I cannot so then I goto a support form no help at all literally zero…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,070 questions
asked 2026-06-10T09:34:09.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 31%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERF%3C/text%3E%3C/svg%3E)
Ryker Fairchild
0
Reputation points
answered 2026-06-10T09:34:55.9933333+00:00
AI answer
2 answers
My Microsoft Rewards Account got suspended cz of none genuine searches , please undo the suspension . i will do the genuine searches from now on.
Dear Microsoft Rewards Support Team, I am writing to sincerely request the reinstatement of my Microsoft Rewards account (<removed PII> @hotmail.com), which was recently suspended due to non-genuine search activity. I value the Microsoft Rewards…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,714 questions
asked 2026-05-30T11:09:38.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 82%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
deku deku
0
Reputation points
edited the question 2026-06-10T09:21:27.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 46%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alexandra T
0
Reputation points Microsoft External Staff
Moderator
2 answers
Issue sending/receiving emails to external domains
Hello, For the past week, I have been experiencing an issue with my email account: I am unable to send or receive emails to/from external domains (for example, @gmail.com). Communication within Outlook domains seems to be working correctly. Could you…
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
29,545 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 4%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 3%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
3 answers
my original email is not showing up in replies. I am using outlook for mac, version 16.110
my original email is not showing up in replies. I am using outlook for mac, version 16.110
Outlook | MacOS | Legacy Outlook for Mac | For home
Outlook | MacOS | Legacy Outlook for Mac | For home
Using older versions of Outlook for Mac for personal email and calendar
4,666 questions
asked 2026-06-09T12:13:00.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 55.00000000000001%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESV%3C/text%3E%3C/svg%3E)
serge van kleef
0
Reputation points
edited an answer 2026-06-10T09:11:35.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 24%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
Victor1-V
9,175
Reputation points Microsoft External Staff
Moderator
1 answer
My microsoft account was hacked and I need to talk to a live agent.
My account was compromised through phishing approximately 1 hour ago. The attacker changed the password, removed the passkey, added an authenticator app, and changed the recovery information. I still control the original Gmail address that received the…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,714 questions
asked 2026-06-09T18:09:46.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 96%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Josef Punnoose
0
Reputation points
edited a comment 2026-06-10T08:35:50.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
7,755
Reputation points Microsoft External Staff
Moderator
1 answer
No option to delete calendar group in Outlook
How do I remove unwanted groups that have appeared in my Outlook under both mail and calendar. When right click on them, there does NOT appear any delete option.
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,454 questions
asked 2026-06-09T13:33:03.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 51%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Mike Bernardo
20
Reputation points
answered 2026-06-10T08:32:45.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chloe-V
8,260
Reputation points Microsoft External Staff
Moderator
2 answers
Unable to login to outlook email
Earlier today I tried logging into my other outlook account but I couldnt remember the password. I then reset the password successfully. But even after resetting I can't access it and there's an error message saying 'you have entered wrong too many…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,454 questions
asked 2025-11-17T07:25:15.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 95%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBT%3C/text%3E%3C/svg%3E)
Brandon Tan
5
Reputation points
commented 2026-06-10T08:31:45.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 66%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
guri sandhu
0
Reputation points
1 answer
Double Outlook problem
Hello there, I've got a problem with Outlook from Office 2024 Pro Plus/365: When configuring a Gmail account, Outlook uses IE (in 2026!) to validate the account login and fails. Trying to configure Exchange account in control panel or changing the…
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
29,545 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 39%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFR%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 19%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
2 answers
Outlook emails no longer sending/receiving after recent domain transfer
I recently transfered my website domain name from my old hosting provider to a new provider. Since the transfer my email address linked to this domain name has stopped syncing/working in Outlook. My emails are sending and receiving normally via webmail,…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,070 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 62%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
2 answers
OTP emails disappear after a few seconds
Since mid-May 2026, the OTP for a third-party website has disappeared from my business Outlook after a few seconds. I have checked the Junk folder and any other folders, as well as the quarantine folder. It's as if it never existed. It worked smoothly…
Outlook | Web | Outlook on the web for business | Email
Outlook | Web | Outlook on the web for business | Email
Sending, receiving, and organizing email in Outlook on the web for business
2,699 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 65%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
2 answers
How to fix my email link issue?
I'm trying to edit my security details but i need a verification code sent to my email for that, so whenever I check all my inboxes I never get any code, and I mean all inboxes. Can someone help me with this or at least provide me with a link to talk to…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,714 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 51%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENK%3C/text%3E%3C/svg%3E)
1 answer
content of draft email suddenly missing
working on draft copy of email. Stepped away to handle another issue, sat down, and the content of my draft email is now MISSING. How do I recover it, and how do I prevent this random wiping of content again?
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
31,832 questions
asked 2026-06-08T18:49:53.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 95%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERI%3C/text%3E%3C/svg%3E)
Rebecca in the Great Northwest
0
Reputation points
commented 2026-06-10T08:11:50.85+00:00
Victor1-V
9,175
Reputation points Microsoft External Staff
Moderator
1 answer
Using @outlook.com alias instead of @live.com
Hi, I use the default mail app on my iPad. I use the @outlook.com alias I have instead of the @live.com that I originally have. Despite using the Outlook option or the Microsoft Exchange option to add new accounts on Mail, it always ends up with the…
Outlook | Outlook for mobile | Outlook for iOS | For home
Outlook | Outlook for mobile | Outlook for iOS | For home
Using Outlook for iOS for personal email and calendar management
2,887 questions
asked 2026-06-09T03:17:48.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 40%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Raphael Miguel Crisostomo
0
Reputation points
commented 2026-06-10T08:11:14.84+00:00
Victor1-V
9,175
Reputation points Microsoft External Staff
Moderator
1 answer
Contents of Draft Email Missing
Hello, I was checking my drafts emails for something specific I had previously saved and was working on and I'm noticing randomly content in my draft emails are just missing on mobile app and web browser. Microsoft has been having an outrageous amount of…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,070 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 76%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESO%3C/text%3E%3C/svg%3E)
2 answers
I need my emails to have the note attached " You replied to this email on
My emails used to show "You replied to this email on a date and time", and now I don't see it.
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,454 questions
asked 2026-06-08T22:46:03.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 52%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Charles Simms
0
Reputation points
commented 2026-06-10T08:09:23.4666667+00:00
Victor1-V
9,175
Reputation points Microsoft External Staff
Moderator
2 answers
Can’t send email because your storage is full message. But storage is not full
I’m trying to send email from my iPhone and the outlook app says “Can’t send email because your storage is full” and outlook doesn’t let me send emails. I check my storage on outlook.com and one drive and I have 2.5gb free.. what is going on here? I’ve…
Outlook | Outlook for mobile | Outlook for iOS | For home
Outlook | Outlook for mobile | Outlook for iOS | For home
Using Outlook for iOS for personal email and calendar management
2,887 questions
asked 2026-06-09T00:30:47.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 61%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jay McCrea
0
Reputation points
commented 2026-06-10T08:08:35.92+00:00
Victor1-V
9,175
Reputation points Microsoft External Staff
Moderator
1 answer
Son and daughters email linked to dead husband’s email
I don’t have passwords for both my son and daughter’s email. Both emails are linked to my husbands email and he recently died. How do I sort this please.
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,070 questions
asked 2026-06-10T08:02:08.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 75%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Laura Boyle
0
Reputation points
answered 2026-06-10T08:02:22.5833333+00:00
AI answer
2 answers
How can I reset the Outlook 2019 program to make the font sizes return to their default settings?
Most likely because of an inadvertent accidental keystroke, all the font sizes in my Outlook 2019 program suddenly got smaller. What would normally appear as a 16 pt. size now must be set to 24 pt. to appear the normal size onscreen. I have tried all the…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
31,832 questions
asked 2026-06-09T21:16:53.95+00:00
Barrett Kalellis
45
Reputation points
recommended 2026-06-10T07:59:18.9933333+00:00
Ian-T
7,755
Reputation points Microsoft External Staff
Moderator