167,816 questions with Outlook-related tags

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Email Hacked by Bot and hacked associated email

Hello Microsoft Support, My Outlook email account was compromised yesterday, Monday 17 August 2026, at approximately 22:22 UK time. I have already taken all the security measures I can: ·        Deleted the Outlook app from my devices ·        Signed out…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-08-18T14:16:41.32+00:00
Casey 0 Reputation points
answered 2026-08-18T14:57:31.5266667+00:00
Darhyl Amizola 49,905 Reputation points Independent Advisor
1 answer

Account blocked

My school account is completely blocked. It's asking me to "verify your identity," either by sending an approval request through my Outlook mobile app or by sending an acceptance request through the Microsoft Authenticator app. Neither option…

Outlook | Outlook for mobile | Outlook for Android | For education
asked 2026-08-18T14:29:30.8966667+00:00
Clark Rebecca 0 Reputation points
edited an answer 2026-08-18T14:52:59.25+00:00
Alina Le 4,695 Reputation points Independent Advisor
0 answers

Fix my safe senders' emails going to junk!!! I know this question has been asked before and seconded by over 40 people:

I am getting very frustrated with the Junk Mail and Safe Senders list in Outlook. Emails from people and groups that are on my safe senders list keep going to Junk, and end up back in Junk even after I mark them Not Junk , Then, they end up being deleted…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-08-18T14:36:16.8033333+00:00
ShaZ 0 Reputation points
commented 2026-08-18T14:49:42.3733333+00:00
ShaZ 0 Reputation points
0 answers

I still cannot access my Outlook email account

I talked yesterday with Pranita of Microsoft who was helpful after I shared my screen with her, but she was unable to completely fix the problem. I am not receiving emails on my laptop, although I am getting them on my phone. I have tried…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-08-18T14:44:05.2133333+00:00
Richard Wright 0 Reputation points
3 answers

why is my colleague's email going to everyone's junk folder?

Hi, I manage the Microsoft account for our charity - which includes 10 licenses, each for a colleague in the team. One of my team is finding that recently all the emails she sends are going in to people's junk folders - why is that and what can I do to…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-17T12:27:15.51+00:00
Jacqui Wood 0 Reputation points
commented 2026-08-18T14:42:13.5833333+00:00
Heimerdinger 275 Reputation points Independent Advisor
1 answer

Compromised account: We couldn't find a Microsoft Account

So my account was compromised and now it says "We couldn't find a Microsoft account" when i try to log in using my email. I can't use most of the recovery tools as they just say that the account does not exist, what should i do? [Moved from…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-12T14:47:23.9066667+00:00
Aaradhya Parajuli 0 Reputation points
commented 2026-08-18T14:38:41.98+00:00
Aaradhya Parajuli 0 Reputation points
2 answers

Overall font size used in MS outlook 2016

Overall font size is too small including toolbars, filtered file folders, received email list and the emails themselves. Is there a setting for overall font size used in outlook 2016?

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-08-17T14:16:57.95+00:00
David Beytas 0 Reputation points
answered 2026-08-18T14:32:57.4133333+00:00
Vikki-T 8,515 Reputation points Microsoft External Staff Moderator
2 answers

How to fix a blocked account?

I want to help a friend. His Microsoft account is old, but valuable to him. Now it has been blocked and we tried every recommended route to unlock the account. From my perspective he does everything as required, but he is not that patient as might be…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-18T13:49:16.57+00:00
JoJo 0 Reputation points
answered 2026-08-18T14:31:47.45+00:00
DYARI BARHAM 37,061 Reputation points Independent Advisor
2 answers

email address compromised

My sons email address has been compromised. Someone has hacked it and changed the recovery email so he can't login anymore. His email address is ******@outlook.com. the recovery email should be ******@hotmail.com. It's currently set to…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-17T15:27:19+00:00
Rich Wiltrout 0 Reputation points
answered 2026-08-18T14:31:11.9833333+00:00
Darhyl Amizola 49,905 Reputation points Independent Advisor
2 answers

Daily Calendar Time Display

I have my day set to begin at 9:00am EST. Why does the Outlook 365 calendar begin the day at midnight?

Outlook | Web | Outlook.com | Calendar
asked 2026-08-18T11:55:10.77+00:00
John Riley 0 Reputation points
commented 2026-08-18T14:31:05.62+00:00
Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator
1 answer

Why am I not receiving email addressed to me via CC line?

Email addressed to me where my email address is located in the CC line is not being delivered.

Outlook | Windows | New Outlook for Windows | For business
asked 2026-08-18T14:12:52.67+00:00
Henry Matos 0 Reputation points
edited an answer 2026-08-18T14:22:51.1866667+00:00
Jayden-P 1,585 Reputation points Independent Advisor
1 answer

Daily sending limit from outlook has not reset after 24 hours

I tried reporting junk mail as phishing and by doing so have exceeded the daily sending limit from outlook. The limit has not reset after 24 hours, have tried logging out of allemail accounts and microsft account, and re logged in completing all…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-18T09:39:47.0833333+00:00
Jules Sloan 0 Reputation points
answered 2026-08-18T14:21:40.39+00:00
Vikki-T 8,515 Reputation points Microsoft External Staff Moderator
1 answer

How to fix AADSTS50020 for Outlook on Mac?

My work email account moved from one domain to another but the cut-over happened without my knowledge, so I was not able to remove the old instance of the account from Outlook before the email address was already moved to the new domain. I did remove…

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-08-17T14:00:16.03+00:00
S Holmes 0 Reputation points
commented 2026-08-18T14:20:00.17+00:00
S Holmes 0 Reputation points
2 answers

Outlook (desktop Classic) not updating Mess!!

Hi Please help! I use Outlook classic on a desktop in my office and I have it on my laptop at home. Couple of weeks ago, syncing was taking ages on the desktop one (always when you need to send an email in a rush) It once said 79 hours!!! So yesterday I…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-08-18T09:42:34.9833333+00:00
Jennifer 75 Reputation points
edited a comment 2026-08-18T14:10:59.61+00:00
Daniel-Vo 6,185 Reputation points Microsoft External Staff Moderator
0 answers

How do I unreport an email I marked as phishing in error.

The ribbon buttons along the top had recently shifted for reasons unknown. So, instead of clicking the reply button, I ended up clicking the report button in error. Is there a way to un-report the email as phishing as this email was from a coworker and…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-08-18T13:58:18.9433333+00:00
Natalie French 0 Reputation points
1 answer

I want to recover a new account that I have lost the password for.

I set up a new personal outlook account which could act as a parent account to my daughter's account. It only got used for setting up the family side of things. Now I need to renew the O365 license on my daughters account but can't do it through her…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-18T09:52:48.86+00:00
Ian 0 Reputation points
answered 2026-08-18T13:55:24.57+00:00
Virginia M 41,555 Reputation points Independent Advisor
2 answers

Decrease Font Size

How do I decrease the overall font size in Outlook? Especially in the Message List. TY.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-08-18T13:17:16.1166667+00:00
Woltjen, Cullen (ES) 0 Reputation points
edited an answer 2026-08-18T13:51:54.34+00:00
TaoLi 104.4K Reputation points Independent Advisor
1 answer

Logged out of Email

I was suddenly logged out my email 2 nights ago and I tried everything, whenever I fill out a form it gets denied, the issue is that my account has another email attached to it which I dont recognise, so when I try to reset a password it emails that…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-18T13:13:01.64+00:00
Alexander Winnicki 0 Reputation points
commented 2026-08-18T13:48:01.7033333+00:00
Alexander Winnicki 0 Reputation points
2 answers

Getting inappropriate outlook calendar invites and outlook appointment requests and or reminders

Hello. I am getting tons and tons of inappropriate outlook calendar invites and outlook appointment requests and or reminders. I block them. I report them as Junk. I report them as phishing scams and I am still receiving them. I must get at least five or…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-13T15:27:41.63+00:00
Krystn Smerecki 20 Reputation points
commented 2026-08-18T13:47:29.0333333+00:00
Krystn Smerecki 20 Reputation points
2 answers

Delayed E-mails

It is idiotic that delayed-send e-mails will not send unless I am logged in to Outlook. What is the point then?

Outlook | Web | Outlook.com | Email
asked 2026-08-17T15:02:21.3466667+00:00
Laurie H 0 Reputation points
answered 2026-08-18T13:46:46.7+00:00
IGYQ 21,605 Reputation points Independent Advisor