162,769 questions with Outlook-related tags

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2 answers

Why does an old profile picture still keep appearing

I created a hotmail account back in the early 2000's. Even when I go to delete, remove, update and remove the profile photo, it still keeps the original old one attached. I need to remove this from my account indefinitely so it doesn't appear. How do I…

Outlook | Web | Outlook.com | Settings
asked 2026-06-09T10:30:22.2366667+00:00
Becky Papaspyrou 0 Reputation points
commented 2026-06-10T09:51:21.67+00:00
Becky Papaspyrou 0 Reputation points
1 answer

Outlook: I would like to create a forwarding rule for an Inbox Subfolder

Hello, I am trying to create a rule that will forward emails in a specific subfolder to an outside address. I would like for this rule to apply to the specified subfolder ONLY. Could you please 1) tell me if this is possible and 2) if it is possible,…

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-10T09:41:17.4233333+00:00
Jeff 0 Reputation points
answered 2026-06-10T09:41:33.7533333+00:00

AI answer

0 answers

My account is hacked by a Chinese email

So my account has been hacked by a Chinese email ending with @qq so I can't rest my accounts password because when I try logging in it wants me to verify that email witch obviously I cannot so then I goto a support form no help at all literally zero…

Outlook | Web | Outlook.com | Email
asked 2026-06-10T09:34:09.6166667+00:00
Ryker Fairchild 0 Reputation points
answered 2026-06-10T09:34:55.9933333+00:00

AI answer

2 answers

My Microsoft Rewards Account got suspended cz of none genuine searches , please undo the suspension . i will do the genuine searches from now on.

Dear Microsoft Rewards Support Team, I am writing to sincerely request the reinstatement of my Microsoft Rewards account (<removed PII> @hotmail.com), which was recently suspended due to non-genuine search activity. I value the Microsoft Rewards…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-30T11:09:38.31+00:00
deku deku 0 Reputation points
edited the question 2026-06-10T09:21:27.99+00:00
Alexandra T 0 Reputation points Microsoft External Staff Moderator
2 answers

Issue sending/receiving emails to external domains

Hello, For the past week, I have been experiencing an issue with my email account: I am unable to send or receive emails to/from external domains (for example, @gmail.com). Communication within Outlook domains seems to be working correctly. Could you…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-06-10T08:41:39.4433333+00:00
Ayyoub 0 Reputation points
answered 2026-06-10T09:19:08.9733333+00:00
Vergil-V 14,030 Reputation points Microsoft External Staff Moderator
3 answers

my original email is not showing up in replies. I am using outlook for mac, version 16.110

my original email is not showing up in replies. I am using outlook for mac, version 16.110

Outlook | MacOS | Legacy Outlook for Mac | For home
asked 2026-06-09T12:13:00.7266667+00:00
serge van kleef 0 Reputation points
edited an answer 2026-06-10T09:11:35.6266667+00:00
Victor1-V 9,175 Reputation points Microsoft External Staff Moderator
1 answer

My microsoft account was hacked and I need to talk to a live agent.

My account was compromised through phishing approximately 1 hour ago. The attacker changed the password, removed the passkey, added an authenticator app, and changed the recovery information. I still control the original Gmail address that received the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-09T18:09:46.29+00:00
Josef Punnoose 0 Reputation points
edited a comment 2026-06-10T08:35:50.97+00:00
Ian-T 7,755 Reputation points Microsoft External Staff Moderator
1 answer

No option to delete calendar group in Outlook

How do I remove unwanted groups that have appeared in my Outlook under both mail and calendar. When right click on them, there does NOT appear any delete option.

Outlook | Windows | New Outlook for Windows | For home
asked 2026-06-09T13:33:03.07+00:00
Mike Bernardo 20 Reputation points
answered 2026-06-10T08:32:45.9366667+00:00
Chloe-V 8,260 Reputation points Microsoft External Staff Moderator
2 answers

Unable to login to outlook email

Earlier today I tried logging into my other outlook account but I couldnt remember the password. I then reset the password successfully. But even after resetting I can't access it and there's an error message saying 'you have entered wrong too many…

Outlook | Windows | New Outlook for Windows | For home
asked 2025-11-17T07:25:15.32+00:00
Brandon Tan 5 Reputation points
commented 2026-06-10T08:31:45.56+00:00
guri sandhu 0 Reputation points
1 answer

Double Outlook problem

Hello there, I've got a problem with Outlook from Office 2024 Pro Plus/365: When configuring a Gmail account, Outlook uses IE (in 2026!) to validate the account login and fails. Trying to configure Exchange account in control panel or changing the…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-06-05T12:37:48.63+00:00
Franco-R 0 Reputation points
commented 2026-06-10T08:22:38.7933333+00:00
Jayden-P 22,900 Reputation points Microsoft External Staff Moderator
2 answers

Outlook emails no longer sending/receiving after recent domain transfer

I recently transfered my website domain name from my old hosting provider to a new provider. Since the transfer my email address linked to this domain name has stopped syncing/working in Outlook. My emails are sending and receiving normally via webmail,…

Outlook | Web | Outlook.com | Email
asked 2026-06-09T14:52:46.6533333+00:00
CAA 0 Reputation points
commented 2026-06-10T08:21:57.55+00:00
CAA 0 Reputation points
2 answers

OTP emails disappear after a few seconds

Since mid-May 2026, the OTP for a third-party website has disappeared from my business Outlook after a few seconds. I have checked the Junk folder and any other folders, as well as the quarantine folder. It's as if it never existed. It worked smoothly…

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-09T12:33:59.85+00:00
P 0 Reputation points
commented 2026-06-10T08:14:55.4466667+00:00
P 0 Reputation points
2 answers

How to fix my email link issue?

I'm trying to edit my security details but i need a verification code sent to my email for that, so whenever I check all my inboxes I never get any code, and I mean all inboxes. Can someone help me with this or at least provide me with a link to talk to…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-06T15:13:44.0933333+00:00
Neo Kondo 0 Reputation points
commented 2026-06-10T08:13:16.6966667+00:00
Neo Kondo 0 Reputation points
1 answer

content of draft email suddenly missing

working on draft copy of email. Stepped away to handle another issue, sat down, and the content of my draft email is now MISSING. How do I recover it, and how do I prevent this random wiping of content again?

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-06-08T18:49:53.7466667+00:00
commented 2026-06-10T08:11:50.85+00:00
Victor1-V 9,175 Reputation points Microsoft External Staff Moderator
1 answer

Using @outlook.com alias instead of @live.com

Hi, I use the default mail app on my iPad. I use the @outlook.com alias I have instead of the @live.com that I originally have. Despite using the Outlook option or the Microsoft Exchange option to add new accounts on Mail, it always ends up with the…

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-06-09T03:17:48.2766667+00:00
Raphael Miguel Crisostomo 0 Reputation points
commented 2026-06-10T08:11:14.84+00:00
Victor1-V 9,175 Reputation points Microsoft External Staff Moderator
1 answer

Contents of Draft Email Missing

Hello, I was checking my drafts emails for something specific I had previously saved and was working on and I'm noticing randomly content in my draft emails are just missing on mobile app and web browser. Microsoft has been having an outrageous amount of…

Outlook | Web | Outlook.com | Email
asked 2026-06-08T20:12:04.2466667+00:00
S O L A R 0 Reputation points
commented 2026-06-10T08:10:04.6633333+00:00
Victor1-V 9,175 Reputation points Microsoft External Staff Moderator
2 answers

I need my emails to have the note attached " You replied to this email on

My emails used to show "You replied to this email on a date and time", and now I don't see it.

Outlook | Windows | New Outlook for Windows | For home
asked 2026-06-08T22:46:03.6033333+00:00
Charles Simms 0 Reputation points
commented 2026-06-10T08:09:23.4666667+00:00
Victor1-V 9,175 Reputation points Microsoft External Staff Moderator
2 answers

Can’t send email because your storage is full message. But storage is not full

I’m trying to send email from my iPhone and the outlook app says “Can’t send email because your storage is full” and outlook doesn’t let me send emails. I check my storage on outlook.com and one drive and I have 2.5gb free.. what is going on here? I’ve…

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-06-09T00:30:47.4+00:00
Jay McCrea 0 Reputation points
commented 2026-06-10T08:08:35.92+00:00
Victor1-V 9,175 Reputation points Microsoft External Staff Moderator
1 answer

Son and daughters email linked to dead husband’s email

I don’t have passwords for both my son and daughter’s email. Both emails are linked to my husbands email and he recently died. How do I sort this please.

Outlook | Web | Outlook.com | Email
asked 2026-06-10T08:02:08.77+00:00
Laura Boyle 0 Reputation points
answered 2026-06-10T08:02:22.5833333+00:00

AI answer

2 answers

How can I reset the Outlook 2019 program to make the font sizes return to their default settings?

Most likely because of an inadvertent accidental keystroke, all the font sizes in my Outlook 2019 program suddenly got smaller. What would normally appear as a 16 pt. size now must be set to 24 pt. to appear the normal size onscreen. I have tried all the…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-06-09T21:16:53.95+00:00
Barrett Kalellis 45 Reputation points
recommended 2026-06-10T07:59:18.9933333+00:00
Ian-T 7,755 Reputation points Microsoft External Staff Moderator