Microsoft Edge | Audio and video playback | Android
Managing media playback issues and settings in Microsoft Edge on Android devices
26 questions
2 answers
Read aloud not working on Microsoft Edge for Android
Read aloud feature to read any web page is not working on MS Edge for Android. It fails with the message "Poor internet connection" although no issue with my internet speed. Checked with different network, different android device and I see the…
Microsoft Edge | Audio and video playback | Android
asked
2026-10-24T15:16:40.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 7.000000000000001%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOS%3C/text%3E%3C/svg%3E)
Omkar Shetkar
5
Reputation points
answered
2026-10-29T01:34:48.52+00:00
Omkar Shetkar
5
Reputation points
1 answer
Error Code: Podzol when logging into Minecraft Switch 2
I am trying to log in to Microsoft on Minecraft for Switch 2 and it keeps returning Error Code: Podzol whenever I attempt. I have already looked online for all the fixes of this issue, tried them all, and none of them have worked (deleting caches,…
Microsoft Edge | Other | Windows 11
Microsoft Edge | Other | Windows 11
Other issues or features related to Microsoft Edge on Windows 11
3,686 questions
asked
2026-10-28T15:27:35.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 59%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
kieran ,
0
Reputation points
commented
2026-10-29T01:17:24.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 72%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Deepfrost4260
0
Reputation points
2 answers
mail inbox empty when I sign in on outlook
I have two gmail accounts I use. I signed into my primary account, but my inbox is empty. I signed into the other account, and everything works fine. I use the primary Gmail account as my Microsoft account as well. That is the one I cannot access on…
Microsoft Edge | Profile, sync, and sign in | Windows 10
Microsoft Edge | Profile, sync, and sign in | Windows 10
Managing profiles and sync in Microsoft Edge on Windows 10
871 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 59%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
2 answers
Error code: Podzol
I am trying to log onto Minecraft for my Nintendo switch, but my game says error code: podzol. How do I solve this issue?
Microsoft Edge | Other | Windows 11
Microsoft Edge | Other | Windows 11
Other issues or features related to Microsoft Edge on Windows 11
3,686 questions
asked
2026-10-03T18:56:05.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 82%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Augustine Blythe
10
Reputation points
commented
2026-10-29T00:52:24.55+00:00
Deepfrost4260
0
Reputation points
1 answer
how to sign into bing AI mode with work account?
i need to sign into bing AI mode with my work account but it won't let me. its insane it requires a personal account
Microsoft Edge | Website issues | Windows 11
Microsoft Edge | Website issues | Windows 11
Troubleshooting website display or functionality issues in Edge on Windows 11
1,687 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 32%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
2 answers
Where can I obtain written licensing clarification for prerecorded Azure AI Speech audio?
Hello, I'm developing Code de la route Algerien, a free, ad-supported Android app for learning the Algerian driving code. I would like to generate approximately 356 prerecorded MP3 files using the existing ar-DZ-AminaNeural and ar-DZ-IsmaelNeural voices,…
Microsoft Edge | Other | Windows 11
Microsoft Edge | Other | Windows 11
Other issues or features related to Microsoft Edge on Windows 11
3,686 questions
asked
2026-10-28T20:53:14.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 48%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
sofiane lallem
0
Reputation points
answered
2026-10-29T00:27:40.1433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
33,001
Reputation points MVP
Volunteer Moderator
2 answers
edge icon pinned to bottom task bar not working as before your update
when I try to acess edge i get a page without my favorites. to get the correct page I go to the figure at the left of the three dots ... and I input the figure and my favorites appear on access
Microsoft Edge | Favorites, history, and downloads | Windows 11
Microsoft Edge | Favorites, history, and downloads | Windows 11
Managing bookmarks, browsing history, and downloads in Edge on Windows 11
591 questions
asked
2026-10-26T22:26:38.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 47%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Angelo Colucci
0
Reputation points
commented
2026-10-28T23:58:28.8666667+00:00
Manoel Barros
22,780
Reputation points
Independent Advisor
8 answers
Edge not syncing "Setting up sync"
Hi there, I've had a problem with syncing for quite some time. Earlier this year I had a sync problem that went away, it had to do with authentication and tokens. Today it is back now now with network error. It particularly happens on my MS Surface with…
Microsoft Edge | Profile, sync, and sign in | Windows 11
Microsoft Edge | Profile, sync, and sign in | Windows 11
Managing profiles and sync in Microsoft Edge on Windows 10
956 questions
asked
2026-10-13T19:40:57.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 90%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jeremiah de Kroon
15
Reputation points
answered
2026-10-28T23:03:03.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 55.00000000000001%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Aaron Boeker
0
Reputation points
2 answers
i cant get into shein uk site
it doesnt recognise me signing in and it doesnt show images
Microsoft Edge | Website issues | Windows 11
Microsoft Edge | Website issues | Windows 11
Troubleshooting website display or functionality issues in Edge on Windows 11
1,687 questions
asked
2026-10-28T19:05:44.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 92%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
Gwen Shepherd
0
Reputation points
answered
2026-10-28T20:41:50.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 64%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Christine Luna
27,625
Reputation points
Independent Advisor
2 answers
My videos are losing sound every few minutes it was never like this before. I want the issue. Resolved
I paid hundreds of. dollars for video and movie downloads and now they are playing with missing sound bites every few minutes. It is not just one, but all of them are missing sound bites every few minutes. I want this issue resolved as quickly as…
Microsoft Edge | Audio and video playback | Windows 10
Microsoft Edge | Audio and video playback | Windows 10
Managing media playback issues and settings in Microsoft Edge on Windows 10
451 questions
asked
2026-10-28T20:26:46.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 14.000000000000002%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Constance Bush
0
Reputation points
answered
2026-10-28T20:35:36.7633333+00:00
Constance Bush
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Technical Inquiry: Comprehensive and Safe Best Practices for Optimizing Microsoft Edge Performance and Responsiveness Without Compromising Security or Resource Efficiency
Hello Microsoft Community Experts and Support Team, I am writing to seek expert advice and official recommendations regarding the best practices for maximizing the responsiveness and performance of Microsoft Edge on Windows 11, while maintaining system…
Microsoft Edge | Speed and responsiveness | Windows 11
Microsoft Edge | Speed and responsiveness | Windows 11
Improving performance and responsiveness of Edge on Windows 11
163 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 21%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Feature Request: Add multi-column / full expand option for favorites folder dropdown menu
Hello Edge team, I would like to submit a feature request for the favorites dropdown menu. Currently, when clicking a favorites folder on the favorites bar, the popup only shows bookmarks in a single vertical list. If a folder contains many bookmarks,…
Microsoft Edge | Favorites, history, and downloads | Windows 11
Microsoft Edge | Favorites, history, and downloads | Windows 11
Managing bookmarks, browsing history, and downloads in Edge on Windows 11
591 questions
asked
2026-10-28T15:48:16.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 90%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
Li
0
Reputation points
answered
2026-10-28T15:48:37.41+00:00
AI answer
2 answers
Edge opens automatically every 4 to 8 minutes
Edge opens in the taskbar automatically every 4 to 8 minutes in the facebook login site. When I scroll over the task it looks like this: And if I open the task, a link file to facebook is created in: %AppData%\Roaming\Microsoft\Internet Explorer\Quick…
Microsoft Edge | Other | Windows 11
Microsoft Edge | Other | Windows 11
Other issues or features related to Microsoft Edge on Windows 11
3,686 questions
asked
2026-10-28T00:28:09.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 56.00000000000001%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFL%3C/text%3E%3C/svg%3E)
Francisco Lago
5
Reputation points
commented
2026-10-28T14:54:03.4433333+00:00
Francisco Lago
5
Reputation points
2 answers
Edge version 149 unable to do print preview and print due to URLAllowList and URLBlockList
Hi Microsoft Edge Support Team, After updating Microsoft Edge to version 149, we are unable to open Print Preview and perform printing. During further investigation, we found that adding the following entry into the URLAllowList resolves the…
Microsoft Edge | Other | Windows 11
Microsoft Edge | Other | Windows 11
Other issues or features related to Microsoft Edge on Windows 11
3,686 questions
asked
2026-06-11T00:41:11.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 23%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
pong kien ping
10
Reputation points
commented
2026-10-28T14:43:11.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 19%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAO%3C/text%3E%3C/svg%3E)
Andreas Ohlstrom
21
Reputation points
3 answers
Issue Title: Trouble Logging In to My Account
My issue is that I need help with a problem, and I would like someone to explain it clearly and help me find a solution. I will not share any private or sensitive information.
Microsoft Edge | Other | Windows 11
Microsoft Edge | Other | Windows 11
Other issues or features related to Microsoft Edge on Windows 11
3,686 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 35%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVR%3C/text%3E%3C/svg%3E)
2 answers
I can't sign in to Microsoft Edge. It says Error 20.17.0
I can't sign in to Microsoft Edge. It says Error 20.17.0
Microsoft Edge | Profile, sync, and sign in | Windows 11
Microsoft Edge | Profile, sync, and sign in | Windows 11
Managing profiles and sync in Microsoft Edge on Windows 10
956 questions
asked
2026-10-24T01:29:05.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 28.000000000000004%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Cheryl Anne Koch
0
Reputation points
answered
2026-10-28T10:21:07.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
22,920
Reputation points Microsoft External Staff
Moderator
3 answers
Edge signs me out every time I close the browser
Edge signs me out every time I close the browser. Pls help me fix and make it normal
Microsoft Edge | Profile, sync, and sign in | Windows 11
Microsoft Edge | Profile, sync, and sign in | Windows 11
Managing profiles and sync in Microsoft Edge on Windows 10
956 questions
asked
2026-10-27T19:00:54.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 22%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Henry Palm
0
Reputation points
answered
2026-10-28T09:13:37.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
12,660
Reputation points Microsoft External Staff
Moderator
1 answer
Can't open Gmail
Trying to log on to Gmail. Enter my Gmail address, it asks for my passkey, then message drops "can't access Microsoft Password Manager" I've tried over and over again with different approaches. I was able to open my recovery Gmail which…
Microsoft Edge | Website issues | Windows 10
Microsoft Edge | Website issues | Windows 10
Troubleshooting website display or functionality issues in Edge on Windows 10
1,757 questions
asked
2026-10-15T16:16:19.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 57.00000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Michael Harper
0
Reputation points
commented
2026-10-28T08:23:54.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
14,210
Reputation points Microsoft External Staff
Moderator
2 answers
WHy can't I log into my college website anymore?
Log in issues to sa.ku.edu I used to log in to pay bills and now it won't let me log in to any KU sites? Does anyone know?
Microsoft Edge | Website issues | Windows 11
Microsoft Edge | Website issues | Windows 11
Troubleshooting website display or functionality issues in Edge on Windows 11
1,687 questions
asked
2026-10-25T17:49:41.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 27%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Ann Barnhill
0
Reputation points
commented
2026-10-28T07:53:22.7+00:00
Emma1-N
14,210
Reputation points Microsoft External Staff
Moderator
2 answers
Microsoft Edge original profile forgets Discord login and Roblox settings after restart
Hello, I still need help with my original Microsoft Edge profile. My original profile signs me out of Discord every time I close and reopen Edge, and Roblox Dark Mode resets to Light Mode. A second Edge profile works normally. My original profile still…
Microsoft Edge | Profile, sync, and sign in | Windows 11
Microsoft Edge | Profile, sync, and sign in | Windows 11
Managing profiles and sync in Microsoft Edge on Windows 10
956 questions
asked
2026-10-27T20:23:57.2033333+00:00
Henry Palm
0
Reputation points
commented
2026-10-27T23:54:15.37+00:00
Jeronimo Fuerte
47,815
Reputation points
Independent Advisor