New KB: You cannot upgrade AVIcode SE-Viewer 5.0 to 5.7

Article
03/10/2011

Here’s another heads up on a new AVIcode Knowledge Base article we published this morning. This one talks about how to fix an issue where the upgrade of AVIcode SE-Viewer from version 5.0 to 5.7 fails with “Can not upgrade currently installed version of AVIcode Intercept SEViewer.”

Symptoms

When you try to upgrade AVIcode SE-Viewer from version 5.0 to 5.7, you receive the following message:

Can not upgrade currently installed version of AVIcode Intercept SEViewer. Please uninstall the product before running this setup.

Cause

AVIcode Intercept Studio 5.7 does not support direct upgrade from SE-Viewer 5.0 because of differences in how the two versions configure IIS.

Resolution

To work around this limitation, uninstall SE-Viewer 5.0, manually remove the IIS components and install SE-Viewer 5.7. After the installation, you can run the SE-Viewer Configuration Utility to upgrade the existing database. Please see More Information for detailed steps.

More Information

Use the following steps to migrate from SE-Viewer 5.0 to 5.7:

Create a backup of the SE-Viewer database.
Start the SE-Viewer Configuration utility and take note of the SQL server name, SE-Viewer database name and SQL login name.
Use Add or Remove Programs in Control Panel to uninstall SE-Viewer 5.0.
Open IIS Manager and find the web site that contains the SEViewer and SELog virtual directories.
Open the properties of the web site and take note of the TCP port it uses. This setting is on the Web Site tab.
Also in IIS Manager, open the properties of the Intercept application pool and take note of the account it uses. This setting is on the Identity tab.
Delete the SE-Viewer web site and Intercept application pool.
Install SE-Viewer 5.7.
Start the SE-Viewer Configuration Utility.
Enter the names of the existing SQL server and SE-Viewer database.
If you are using SQL authentication, enter the SQL login name for SE-Viewer.
Click Test.
When prompted, click Yes to upgrade the database.
In the SE-Viewer Database Configuration dialog, enter the credentials of a SQL sysadmin account and click Connect. If the current user is a sysadmin, you can click "Use Windows NT Integrated security" instead of entering credentials manually.
Click Execute to run the Upgrade Database action.
When the database upgrade is complete, click Close.
Click Apply to apply the configuration.
If you were using a custom TCP port or application pool account on the old SE-Viewer, change the settings in IIS to match the previous configuration.
If the application pool account is a user account, make sure this account has Read and Read & Execute permission on the SE-Viewer installation folder and all subfolders, as well as Full permission on the <installationDir>\Database folder and all subfolders.
Finally, open the SE-Viewer web page to confirm it works. Check the Intercept event log for errors.

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The information above was published today in the following Microsoft Knowledge Base article written by Senior SEE Michael Sadoff:

KB2519822 - You cannot upgrade AVIcode SE-Viewer 5.0 to 5.7

J.C. Hornbeck | System Center Knowledge Engineer

New KB: You cannot upgrade AVIcode SE-Viewer 5.0 to 5.7

Symptoms

Cause

Resolution

More Information

Additional resources