Unified Service Desk 3.3.0 is Released

Continuing towards our goal towards bringing the best and the brightest of Dynamics 365 experiences to our users, enabling our developer community to build and deploy robust solutions, and providing our customers with even more reliable and compliant Unified Service Desk, we have released the latest version 3.3.0.

Download Unified Service Desk 3.3.0

The highlights of this release are:

Host Unified Interface Apps in Unified Service Desk (Preview)

With the release of Dynamics 365 (online), version 9.0, we've introduced a new user experience - Unified Interface - which uses responsive web design principles to provide an optimal viewing and interaction experience for any screen size, device, or orientation. With this release, Unified Service Desk supports the apps built using Unified Interface framework which is available in latest Dynamics 365 (online), version 9.0. As of now this is a preview capabilities, that partners and customers can use to build new solutions with Unified Interface. The release contains the client side changes that allows working with Unified Interface apps, solution changes that allows creating the requisite configurations, and a sample package that showcases the capabilities.


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Support for Unified Interface Apps

Analyze best practices in Unified Service Desk

Best practice analyzer (BPA) is a developer tool that helps identify deployment and configuration issues in Unified Service Desk deployment environments. It has guidelines about System Configurations, Unified Service Desk and Internet Explorer settings, and Unified Service Desk configurations in Dynamics 365. Consider these guidelines as our recommended way to use Unified Service Desk and serve your customers.

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Analyze best practices in Unified Service Desk Download and install Best Practices Analyzer

Unified Service Desk Improvement Program

Improvement program data lets Unified Service Desk send application-specific information like product usage, health, and performance data to Microsoft. We use the information that we collect from the program to analyze and improve the service and product experience for our customers. From 3.3.0, the improvement program is by default, enabled for the Unified Service Desk deployments against Dynamics CRM online.

We have also built a feedback mechanism which you can integrate in your solution, allowing agents to provide verbatim feedback and usage sentiment to Microsoft.

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Help improve Unified Service Desk 

Reliability Improvements

There are multiple improvements in terms of overall reliability of Unified Service Desk, particularly around management of Internet explorer process and an immersive recovery experience when internet explorer process encounters a fault.

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Recover Internet Explorer process instance

Comply with the General Data Protection Regulation

The General Data Protection Regulation (GDPR) imposes new rules on organizations in the European Union (EU) and those that offer goods and services to people in the EU, or those that collect and analyze data tied to EU residents, regardless of where they are located. At the links below, we have outlined the guidance for Unified Service Desk customers  in order to comply with the GDP regulations.

Comply with General Data Protection Regulation (GDPR) 

Call to Action:

Customers and partners are encouraged to validate the latest release in their environments and plan for an upgrade. Customers and partners, can use the preview feature to build their solutions with the Unified Interface apps in Dynamics 365 (online), version 9.0 organizations. New and existing customers, can use the best practice analyzer tool to validate their solutions and deployment for adherence to the best practices for best results. 

For more details on what is new in the Unified Service Desk 3.3.0, see:

What's new for Administrators What's new for Developers