Microsoft Entra SSO integration with Document360

This article teaches you how to integrate Document360 with Microsoft Entra ID. Document360 is an online self-service knowledge base software. When you integrate Document360 with Microsoft Entra ID, you can:

  • Control in Microsoft Entra ID who has access to Document360.
  • Enable your users to be automatically signed in to Document360 with their Microsoft Entra accounts.
  • Manage your accounts in one central location.

You configure and test Microsoft Entra single sign-on for Document360 in a test environment. Document360 supports Service Provider (SP) and Identity Provider (IdP) initiated SSO.


Identifier of this application is a fixed string value, so only one instance can be configured in one tenant.


To integrate Microsoft Entra ID with Document360, you need the following:

  • A Microsoft Entra user account. If you don't already have one, you can Create an account for free.
  • One of the following roles: Global Administrator, Cloud Application Administrator, Application Administrator, or owner of the service principal.
  • A Microsoft Entra subscription. If you don't have a subscription, you can get a free account.
  • Document360 subscription with SSO enabled. If you don't have a subscription, you can Sign up for a new account.

Add application and assign a test user

Before configuring SSO, add the Document360 application from the Microsoft Entra gallery. You need a test user account to assign to the application and test the SSO configuration.

Add Document360 from the Microsoft Entra application gallery to configure SSO with Document360. For more information on adding an application from the gallery, see the Quickstart: Add application from the gallery.

Create and assign Microsoft Entra test user

Follow the guidelines in the create and assign a user account article to create a test user account called B.Simon.

Alternatively, you can use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, and assign roles. The wizard also provides a link to the single sign-on configuration pane. Learn more about Microsoft 365 wizards..

Configure Microsoft Entra SSO

Complete the following steps to enable Microsoft Entra single sign-on.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > Document360 application integration page, find the Manage section and select single sign-on.

  3. On the Select a single sign-on method page, select SAML.

  4. On the Set up single sign-on with SAML page, select the pencil icon for Basic SAML Configuration to edit the settings.

    Screenshot shows how to edit Basic SAML Configuration.

  5. On the Basic SAML Configuration section, perform the following steps. Choose any one of the Identifiers, Reply URL, and Sign on URL based on your Data center region.

    a. In the Identifier textbox, type/copy & paste one of the following URLs:


    b. In the Reply URL textbox, type/copy & paste a URL using one of the following patterns:

    Reply URL<ID>
  6. If you wish to configure the application in SP initiated mode, then perform the following step:

    In the Sign on URL textbox, type/copy & paste one of the following URLs:

    Sign on URL


    The Reply URL is not real. Update this value with the actual Reply URL. You can also refer to the patterns shown in the Azure portal's Basic SAML Configuration section.

  7. On the Set-up single sign-on with SAML page, in the SAML Signing Certificate section, find Certificate (Base64) and select Download to download the certificate and save it on your computer.

    Screenshot shows the Certificate download link.

  8. On the Set up Document360 section, copy the appropriate URL(s) based on your requirement.

    Screenshot shows to copy configuration appropriate URL.

Configure Document360 SSO

  1. In a different web browser window, log in to your Document360 portal as an administrator.

  2. To configure SSO on the Document360 portal, you need to navigate to SettingsUsers & SecuritySAML/OpenIDSAML and perform the following steps:

    Screenshot shows the Document360 configuration.

  3. Click on the Edit icon in SAML basic configuration on the Document360 portal side and paste the values from Microsoft Entra admin center based on the below mentioned field associations.

    Document360 portal fields Microsoft Entra admin center values
    Email domains Domains of emails you have under active directory
    Sign On URL Login URL
    Entity ID Microsoft Entra identifier
    Sign Out URL Logout URL
    SAML certificate Download Certificate (Base64) from Microsoft Entra ID side and upload in Document360
  4. Click on the Save button when you’re done with the values.

Create Document360 test user

  1. In a different web browser window, log in to your Document360 portal as an administrator.

  2. From the Document360 portal, go to Settings → Users & Security → Team accounts & groups → Team account. Click the New team account button and type in the required details, specify the roles, and follow the module steps to add a user to Document360.

    Screenshot shows the Document360 test user.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with the following options.

SP initiated:

  • Click on Test this application, this will redirect to the Document360 Sign-on URL, where you can initiate the login flow.

  • Go to Document360 Sign-on URL directly and initiate the login flow.

IDP initiated:

  • Click on Test this application, in the Azure portal, and you should be automatically signed in to the Document360 for which you set up the SSO.

You can also use Microsoft My Apps to test the application in any mode. When you click the Document360 tile in the My Apps if configured in SP mode, you will be redirected to the application sign-on page for initiating the login flow. If configured in IDP mode, you should be automatically signed in to the Document360 for which you set up the SSO.

For more information, see Microsoft Entra My Apps.

Additional resources

Next steps

Once you configure Document360, you can enforce session control, which protects the exfiltration and infiltration of your organization's sensitive data in real-time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Cloud App Security.