Tutorial: Configure MindTickle for automatic user provisioning

Article
10/23/2023

The objective of this tutorial is to demonstrate the steps to be performed in MindTickle and Microsoft Entra ID to configure Microsoft Entra ID to automatically provision and de-provision users and/or groups to MindTickle.

Note

This tutorial describes a connector built on top of the Microsoft Entra user provisioning service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS applications with Microsoft Entra ID.

Prerequisites

The scenario outlined in this tutorial assumes that you already have the following prerequisites:

A Microsoft Entra tenant
A MindTickle tenant
A user account in MindTickle with Admin permissions.

Assigning users to MindTickle

Microsoft Entra ID uses a concept called assignments to determine which users should receive access to selected apps. In the context of automatic user provisioning, only the users and/or groups that have been assigned to an application in Microsoft Entra ID are synchronized.

Before configuring and enabling automatic user provisioning, you should decide which users and/or groups in Microsoft Entra ID need access to MindTickle. Once decided, you can assign these users and/or groups to MindTickle by following the instructions here:

Assign a user or group to an enterprise app

Important tips for assigning users to MindTickle

It is recommended that a single Microsoft Entra user is assigned to MindTickle to test the automatic user provisioning configuration. Additional users and/or groups may be assigned later.
When assigning a user to MindTickle, you must select any valid application-specific role (if available) in the assignment dialog. Users with the Default Access role are excluded from provisioning.

Setup MindTickle for provisioning

Before configuring MindTickle for automatic user provisioning with Microsoft Entra ID, you will need to enable SCIM provisioning on MindTickle.

Reach out to the MindTickle's support team to obtain the JWT token needed to configure SCIM provisioning.

Add MindTickle from the gallery

To configure MindTickle for automatic user provisioning with Microsoft Entra ID, you need to add MindTickle from the Microsoft Entra application gallery to your list of managed SaaS applications.

To add MindTickle from the Microsoft Entra application gallery, perform the following steps:

Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
Browse to Identity > Applications > Enterprise applications > New application.
In the Add from the gallery section, type MindTickle, select MindTickle in the search box.
Select MindTickle from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Configuring automatic user provisioning to MindTickle

This section guides you through the steps to configure the Microsoft Entra provisioning service to create, update, and disable users and/or groups in MindTickle based on user and/or group assignments in Microsoft Entra ID.

Tip

You may also choose to enable SAML-based single sign-on for MindTickle, following the instructions provided in the MindTickle Single sign-on tutorial. Single sign-on can be configured independently of automatic user provisioning, though these two features compliment each other

To configure automatic user provisioning for MindTickle in Microsoft Entra ID:

Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
Browse to Identity > Applications > Enterprise applications
In the applications list, select MindTickle.
Select the Provisioning tab.
Set the Provisioning Mode to Automatic.
Under the Admin Credentials section, input https://admin.mindtickle.com/scim in Tenant URL. Input the JWT token value retrieved earlier In Secret Token textbox, enter the JWT token value which was given by MindTickle support team. Click Test Connection to ensure Microsoft Entra ID can connect to myPolicies. If the connection fails, ensure your MindTickle account has Admin permissions and try again.
In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and check the checkbox - Send an email notification when a failure occurs.
Click Save.
Under the Mappings section, select Synchronize Microsoft Entra users to MindTickle.
Review the user attributes that are synchronized from Microsoft Entra ID to MindTickle in the Attribute Mapping section. The attributes selected as Matching properties are used to match the user accounts in MindTickle for update operations. Select the Save button to commit any changes.
To configure scoping filters, refer to the following instructions provided in the Scoping filter tutorial.
To enable the Microsoft Entra provisioning service for MindTickle, change the Provisioning Status to On in the Settings section.
Define the users and/or groups that you would like to provision to MindTickle by choosing the desired values in Scope in the Settings section.
When you are ready to provision, click Save.

This operation starts the initial synchronization of all users and/or groups defined in Scope in the Settings section. The initial sync takes longer to perform than subsequent syncs. For more information on how long it will take for users and/or groups to provision, see How long will it take to provision users.

You can use the Current Status section to monitor progress and follow links to your provisioning activity report, which describes all actions performed by the Microsoft Entra provisioning service on MindTickle. For more information, see Check the status of user provisioning. To read the Microsoft Entra provisioning logs, see Reporting on automatic user account provisioning.