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Syslog troubleshooting guide for Azure Monitor Agent for Linux

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Caution

This article references CentOS, a Linux distribution that is nearing End Of Life (EOL) status. Please consider your use and planning accordingly. For more information, see the CentOS End Of Life guidance.

Overview of Azure Monitor Agent for Linux Syslog collection and supported RFC standards:

  • Azure Monitor Agent installs an output configuration for the system Syslog daemon during the installation process. The configuration file specifies the way events flow between the Syslog daemon and Azure Monitor Agent.
  • For rsyslog (most Linux distributions), the configuration file is /etc/rsyslog.d/10-azuremonitoragent-omfwd.conf. For syslog-ng, the configuration file is /etc/syslog-ng/conf.d/azuremonitoragent-tcp.conf.
  • Azure Monitor Agent listens to a TCP port to receive events from rsyslog / syslog-ng. The port for this communication is logged at /etc/opt/microsoft/azuremonitoragent/config-cache/syslog.port.

    Note

    Before Azure Monitor Agent version 1.28, it used a Unix domain socket instead of TCP port to receive events from rsyslog. omfwd output module in rsyslog offers spooling and retry mechanisms for improved reliability.

  • The Syslog daemon uses queues when Azure Monitor Agent ingestion is delayed or when Azure Monitor Agent isn't reachable.
  • Azure Monitor Agent ingests Syslog events via the previously mentioned socket and filters them based on facility or severity combination from data collection rule (DCR) configuration in /etc/opt/microsoft/azuremonitoragent/config-cache/configchunks/. Any facility or severity not present in the DCR is dropped.
  • Azure Monitor Agent attempts to parse events in accordance with RFC3164 and RFC5424. It also knows how to parse the message formats listed on this website.
  • Azure Monitor Agent identifies the destination endpoint for Syslog events from the DCR configuration and attempts to upload the events.

    Note

    Azure Monitor Agent uses local persistency by default. All events received from rsyslog or syslog-ng are queued in /var/opt/microsoft/azuremonitoragent/events if they fail to be uploaded.

Issues

You might encounter the following issues.

Rsyslog data isn't uploaded because of a full disk space issue on Azure Monitor Agent for Linux

The next sections describe the issue.

Symptom

Syslog data is not uploading: When you inspect the error logs at /var/opt/microsoft/azuremonitoragent/log/mdsd.err, you see entries about Error while inserting item to Local persistent store…No space left on device similar to the following snippet:

2021-11-23T18:15:10.9712760Z: Error while inserting item to Local persistent store syslog.error: IO error: No space left on device: While appending to file: /var/opt/microsoft/azuremonitoragent/events/syslog.error/000555.log: No space left on device

Cause

Azure Monitor Agent for Linux buffers events to /var/opt/microsoft/azuremonitoragent/events prior to ingestion. On a default Azure Monitor Agent for Linux installation, this directory takes ~650 MB of disk space at idle. The size on disk increases when it's under sustained logging load. It gets cleaned up about every 60 seconds and reduces back to ~650 MB when the load returns to idle.

Confirm the issue of a full disk

The df command shows almost no space available on /dev/sda1, as shown in the following output. Note that you should examine the line item that correlates to the log directory (for example, /var/log or /var or /).

   df -h

Filesystem Size  Used Avail Use% Mounted on
udev        63G     0   63G   0% /dev
tmpfs       13G  720K   13G   1% /run
/dev/sda1   29G   29G  481M  99% /
tmpfs       63G     0   63G   0% /dev/shm
tmpfs      5.0M     0  5.0M   0% /run/lock
tmpfs       63G     0   63G   0% /sys/fs/cgroup
/dev/sda15 105M  4.4M  100M   5% /boot/efi
/dev/sdb1  251G   61M  239G   1% /mnt
tmpfs       13G     0   13G   0% /run/user/1000

You can use the du command to inspect the disk to determine which files are causing the disk to be full. For example:

   cd /var/log
   du -h syslog*

6.7G    syslog
18G     syslog.1

In some cases, du might not report any large files or directories. It might be possible that a file marked as (deleted) is taking up the space. This issue can happen when some other process has attempted to delete a file, but a process with the file is still open. You can use the lsof command to check for such files. In the following example, we see that /var/log/syslog is marked as deleted but it takes up 3.6 GB of disk space. It hasn't been deleted because a process with PID 1484 still has the file open.

   sudo lsof +L1

COMMAND   PID   USER   FD   TYPE DEVICE   SIZE/OFF NLINK  NODE NAME
none      849   root  txt    REG    0,1       8632     0 16764 / (deleted)
rsyslogd 1484 syslog   14w   REG    8,1 3601566564     0 35280 /var/log/syslog (deleted)

Rsyslog default configuration logs all facilities to /var/log/

On some popular distros (for example, Ubuntu 18.04 LTS), rsyslog ships with a default configuration file (/etc/rsyslog.d/50-default.conf), which logs events from nearly all facilities to disk at /var/log/syslog. RedHat/CentOS family Syslog events are stored under /var/log/ but in a different file: /var/log/messages.

Azure Monitor Agent doesn't rely on Syslog events being logged to /var/log/. Instead, it configures the rsyslog service to forward events over a TCP port directly to the azuremonitoragent service process (mdsd).

Fix: Remove high-volume facilities from /etc/rsyslog.d/50-default.conf

If you're sending a high log volume through rsyslog and your system is set up to log events for these facilities, consider modifying the default rsyslog config to avoid logging and storing them under /var/log/. The events for this facility would still be forwarded to Azure Monitor Agent because rsyslog uses a different configuration for forwarding placed in /etc/rsyslog.d/10-azuremonitoragent-omfwd.conf.

  1. For example, to remove local4 events from being logged at /var/log/syslog or /var/log/messages, change this line in /etc/rsyslog.d/50-default.conf from this snippet:

    *.*;auth,authpriv.none          -/var/log/syslog

    To this snippet (add local4.none;):

    *.*;local4.none;auth,authpriv.none          -/var/log/syslog

  2. sudo systemctl restart rsyslog

Azure Monitor Agent for Linux event buffer is filling a disk

If you observe the /var/opt/microsoft/azuremonitor/events directory growing unbounded (10 GB or higher) and not reducing in size, file a ticket. For Summary, enter Azure Monitor Agent Event Buffer is filling disk. For Problem type, enter I need help configuring data collection from a VM.

File a ticket

  1. Open a data collection rule and on the menu on the left, select New Support Request. You can also open the Help + support pane and select Create a support request.
  2. Select:
    • Issue type: Technical.
    • Subscription: Select the subscription where your machines reside.
    • Service type: Data collection rules and Azure Monitor Agent.
    • Is your issue related to a resource?: Yes. Select your machine by using the resource picker.
  3. Enter Summary and Problem type as indicated from the troubleshooting steps. Accurate information leads to faster resolution of the issue.
  4. Select Next and review the recommended solutions to see if they help.
  5. If they don't help, select Next and fill in the next set of details.
  6. Select Next, review the final details, and select Create.