Advanced Messaging metrics overview

Azure Communication Services currently provides metrics for all Communication Services primitives. You can use Azure Monitor metrics explorer to:

• Plot your own charts.
• Investigate abnormalities in your metric values.
• Understand your API traffic by using the metrics data that Advanced Messaging requests emit.

Where to find metrics

Primitives in Communication Services emit metrics for API requests. To find these metrics, see the Metrics tab under your Communication Services resource. You can also create permanent dashboards by using the workbooks tab under your Communication Services resource.

Metric definitions

All API request metrics contain three dimensions that you can use to filter your metrics data. These dimensions can be aggregated together by using the Count aggregation type. They support all standard Azure Aggregation time series, including Sum, Average, Min, and Max.

For more information on supported aggregation types and time series aggregations, see Azure Monitor Metrics aggregation and display explained.

• Operation: All operations or routes that can be called on the Azure Communication Services Advanced Messaging gateway.
• Status Code: The status code response sent after the request.
• StatusSubClass: The status code series sent after the response.

For the complete list of all metrics emitted by Azure Communication Services, see Metrics overview or the reference documentation Supported metrics for Microsoft.Communication/CommunicationServices.

Advanced Messaging API requests

The following operations are available on Advanced Messaging API request metrics:

Operation / Route	Description	Scenario
DownloadMedia	Download media payload request.	Business requested to download media payload.
ListTemplates	List templates request.	Business requested to list templates for a given channel.
ReceiveMessage	Message received.	User sent a message to the business.
SendMessage	Send message notification request.	Business requesting to send a message to the user.
SendMessageDeliveryStatus	Delivery status received.	Business received response about a message that the business requested to send to a user.